Trisha Fleener

Customer Service/ Human Services

West Des Moines, IA 50265

ad1dta@r.postjobfree.com

+1-305-***-****

Experienced customer service representative with 10 plus years of skills and knowledge available to take on any position.

Willing to relocate to: Des Moines, IA - West Des Moines, IA - Urbandale, IA Authorized to work in the US for any employer

Work Experience

Housing Management Specialist

United States Department Of Defense - Guantanamo Bay, Cuba October 2020 to June 2022

• Housing Inspector Certified -Family Housing Area Manager- Responsible for area of assignment and assisting Facilities Management.

• Technical advisor to Facilities Management on matters of family housing maintenance, repair, improvement, minor construction, structural, electrical and plumbing repairs.

• Performs periodic/scheduled surveys, audits, reviews, studies, inspections, and participates in the formulation of planning efforts.

• Documents contractor performance, compliance with the contract plans and specifications, contract inspection and administration of the contracts.

• Performs daily inspections, overseas inventory control and management Reviews service calls for routine to emergency nature and is responsible for follow-up inspections.

• Responsible for performing make-ready (Maintenance Quality Assurance Inspection), Change of Occupancy Inspection (COM), Pre-Termination Inspections, Termination Inspections, Resident Requested Inspections, and grounds maintenance inspection.

• Assist with housing unit assignments

Knowledge and understanding of Department of Navy Housing policies and procedures as well as safety, security, sanitation, planning, budgeting, scheduling, coordination and managing resources for efficient operations.

• Collected, arranged and input information into database system.

• Generated reports detailing findings and recommendations.

• Educated staff on organizational mission and goals to help employees achieve success.

• Developed and updated tracking spreadsheets.

Frequently inspected production area to verify proper equipment operation.

• Performed other duties outside of position description. Housing Specialist

United States Department of the Navy - Key West, FL July 2015 to October 2020

• Responsible for a 756 housing area units and acts as the initial contact for a military and civilian family requesting housing.

• Provide information and counseling to military personnel and their families seeking PPV on-base housing, and for providing off-base housing referral services.

• Process customer's application and interview military personnel of all ranks, and/or dependents, seeking housing assistance on or off base Utilize the Enterprise Military Housing, Online management and maintain files of old management reports.

• Provides detailed off-base information covering restricted facilities, geographic locations and local communities' facilities and schools Performs a full range of supervision to include training, planning, work direction and administration for the facilities management staff.

• Ensure assignments were carried out in accordance with established policies and procedures through inspection of facilities

• Demonstrates proper work methods, inspects work and rooms to ensure that all instructions, procedures and deadlines were met

• Reports the status of work in progress and any causes for delay to management

• Managed and maintained preferred referral lists for PPV Housing -Reviews orders to determine applicant's eligibility for housing -Counsels personnel concerning standards of conduct, tenant's rights and responsibilities Collateral Duties: Responsible for Monitoring Matrix, Work Orders, Off Base Housing Referrals / Inspections, Assisting PPV Partner with Inspections, conducts RPP Inspections, BAH Representative, Building Manager

• Following up with each Customer, documenting responses, and closing out the ticket once the customer is pleased with their service

• Providing all documentation to the customer as well as the ppv partner.

• Performed duties outside position description.

Building Manager

United States Department of the Navy - Little Creek, VA January 2014 to July 2015

• Leading Petty Officer Unaccompanied Housing -Leading Petty Officer of a department of 45 personnel.

• Exercises supervisory personnel management responsibilities.

• Advises and provides counsel to employees regarding policies, procedures, and directives of management.

• Served as the advisor for the overall program management of the Family Housing and Unaccompanied Housing.

• Responsible for direct, on-site, management administration and implementation of projects, facilities, or complexes, in support of the housing management programs.

• Maintenance Supervisor and all program lead.

• Maintained the Geo-Bachelor Program with over 89 residents in the program.

• Determine availability, assigns rooms to residents, issues key card, and confirm eligibility.

• Established the first Newsletter for Unaccompanied Housing.

• Key Control Custodian, Building Maintenance Manager, and Liaison for UH.

• Conducted home and apartment inspections to identify safety issues and needed repairs.

• Performed duties outside position description.

Culinary Specialist

United States Department of the Navy - Little Creek, VA August 2011 to January 2014

Cook on Watch

• Operate and Manage Navy messes, afloat and ashore, established to subsist Naval personnel

• Estimate quantities and types of food items required; assisted the Supple.

• Officer in ordering and stowage of subsistence items and procurement of equipment and mess gear; checked delivery for quantity and assisted medical personnel inspect for quality.

• Prepared menus; prepared, and served meals; maintain food service spaces and associated equipment in a clean and sanitary condition, including storerooms and refrigerated spaces, maintain records of financial transactions, and submit required reports.

• Maintain and trained in the Hazard Analysis Critical Control Point (HACCP) program compliance; has the ability to identify blood-borne pathogens exposure control procedures, insect, and pest infestations.

• Performed duties outside of position description. Deployed

Culinary Specialist

United States Department of the Navy - Oceana Naval Air station, VA May 2010 to August 2011

• Coordinates special food service events; makes menu change recommendations; identifies good nutritional content and healthy cooking techniques; inspects food handlers' personal hygiene, food service spaces, and equipment; determines amounts of purchase; conducts customer surveys; manages food production schedules; calculates food cost per unit; conducts inventory audits; plans storage withdrawals; operates computer system; prepares budgets; reviews financial transactions; makes food waste corrective action recommendations; manages insect and pest infestation prevention programs; validates food preparation worksheets and analyzes food service data.

• Established food preparation procedures and guidelines to promote meal consistency and quality.

• Took inventory of supplies and maintained accurate stock records to minimize losses and support supply ordering.

• Developed menus and meal plans which met personnel needs, utilizing available supplies and within budget restrictions.

• Planned menus and ordered various food stock to provide balanced and nutritious meals.

• Inspected deliveries for accuracy and safety.

• Maintained records and awareness of unique dietary restrictions or allergies of personnel, accommodating needs in meal preparation.

• Trained and managed kitchen personnel and supervised related culinary activity.

• Disciplined and dedicated to meeting high-quality standards.

• Developed and remained accountable for safety, quality, consistency and adherence to standards.

• Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.

Culinary Specialist

United States Department of the Navy - Norfolk, VA May 2009 to May 2010

Cook

• Set up and break down of serving lines, steam tables, dining rooms and dish room operations

• Monitored serving line food temperature; portions individual servings; replenished condiments, food, and beverages; calculated recipe conversions, carved meats; coordinated special food service events Performed basic seamanship functions aboard a ship that involved line or wire rigging used to secure the ship to a pier, mooring, or anchoring, able to identify functions of navigation and shipboard equipment; lowers, raises, and launches lifesaving equipment. Education

Master's degree in Human Resource Management

Southern New Hampshire University - Manchester, NH January 2021 to August 2022

Bachelor's degree in Business Administration

Southern New Hampshire University - Manchester, NH October 2019 to November 2020

Associate's degree in Business Administration

Southern New Hampshire University - Manchester, NH March 2016 to October 2019

Skills

• Military Experience

• Management

• Event Planning

• Property management

• DoD experience

• Facilities management

• Program management

• Quality assurance

• Housing Management (10+ years)

• Microsoft Word (10+ years)

• Microsoft Excel (10+ years)

• Yardi (5 years)

• Emh (8 years)

• Case management

• Computer networking

• Social media marketing (1 year)

• Microsoft Outlook (10+ years)

• Microsoft Powerpoint (10+ years)

• Google Drive (5 years)

• Project planning (5 years)

• Project management (5 years)

• Data filing (5 years)

• Planning and scheduling (5 years)

• Risk management (10+ years)

Military Service

Branch: United States Navy

Service Country: United States

Rank: Petty Officer First Class

December 2008 to November 2020

Certifications and Licenses

Secret Clearance

Contact this candidate