Operations Manager Customer Service

China Sakoma

Vacaville, CA 650-***-**** ad1dt7@r.postjobfree.com linkedin/in/china-sakoma9

EDUCATION

Sonoma State University Rohnert Park, CA

B.S Kinesiology Graduation Date: May 2018

WORK EXPERIENCE

Teaspoon Davis/Concord, CA

Operations Manager Feb 2019 - Oct 2023

Spearheaded end-to-end recruitment efforts, overseeing the entire process from sourcing to interviewing, and successfully filing key positions to meet organizational needs. Implemented and upheld rigorous standards of performance, quality, and safety compliance, ensuring a seamless and secure operational environment.

Fostered cross-functional collaboartion by working closely with managers throught the organization. Congributed to the development of strategic initiatives aligned with overachring company objectives. Produced insightful reports detailing operational outcomes in comparison to predefined goals and objectives, providing valuable insights for data-driven decision-making Tpumps Foster City, CA

Catering Manager/Store Supervisor Jul 2015 - Sep 2019 Managed 7 store catering schedules and handled customer communication for all stores. Drafted catering contracts and invoices to obtain customer signatures and finalized bills. Investigated and resolved complaints regarding food quality and services. Reviewed menus and analyzed recipes to assess labor and overhead costs. Tpumps Hayward, CA

Scheduling Manager Jan 2017 - Feb 2019

Issued work schedules, duty assignments, and deadlines for 30 employees, ensuring optimal store staff coverage. Consulted with managers to address employee-related issues, identifying causes and implementing effective solutions.

Reviewed employees’ work to check adherence to quality standards and proper procedures. Developed work schedules according to budgets and workloads, covering priority tasks. Tpumps Hayward, CA

Acccounts Payable Jan 2018 - Feb 2019

Managed vendor invoice processing according to company policy. Oversaw monthly close process to deliver timely and accurate reporting of accounting financial information. Communicated and liaised with stakeholders, vendors, upper management and peers. Conducted invoice matching, prepared journal entries, discrepancy audits, and coding based on general ledger standards.

SKILLS & INTERESTS

Skills :

Microsoft Office Accounts Receivable (AR) Office Administration Typing Organization Skills Administrative Assistance Expense Reports Confidentiality Quickbooks Homebase Communication Customer Service Training Leadership Problem Solving Time Management General Ledgers Journal Entries Invoice Processing