Dianna Rowlette

Kansas City metropolitan area, Kansas, United States

ad1drj@r.postjobfree.com 816-***-****

linkedin.com/in/dianna-rowlette-17800161

Summary

SR. PROJECT/PROGRAM MANAGER /CLIENT SUCESS MANAGER/ SR. ADMINISTRATIVE ASST. Results Driven, self-aware and accountable team player that makes a positive difference. Specializes in complete end to end success for internal and external clients and strives for continuous improvement.

Results-driven professional with 10+ years of project & program management skills, client relationship manager and strong process improvement background.

Creates and manages small to large program/project scopes, schedule, risks, issues, resource plans and budgets.

Recognized for the DST Pharmacy “Team Leadership” and “Customer Relationship Building Award.”

Customer obsessed in approach to measure and analyze issues, and lead development of scalable solutions.

Able to leverage and build data insights to analyze and isolate issues, develop solutions, and prioritize opportunities for customer experience improvements.

Strong oral and written communication skills, a bias for action and a proven ability to influence others.

Demonstrates ability to autonomously conduct quantitative analytics and problem-solve when data does not align.

Technical Proficiencies in JIRA, Clarity PPM, SharePoint, Smartsheet, Google Products, Microsoft Products Word, Excel, PowerPoint, Outlook, Agile & Waterfall Methodologies, SDLC Software Development Life Cycle, CORE QUALIFICATIONS

Project Management Program Management Risk Assessment & Mitigation Data Analysis Process Improvement Testing Modules Program Product & Client Implementation Cost-Reduction Initiatives Change Management Strategic Planning Client Relations Leadership Team Leadership Cross-Functional Collaboration Stakeholder Collaboration Agile & Waterfall Methodologies Marketing Experience Self-Aware Effective Crisis Planner

Exceptional Networking skills Software and Infrastructure project experience / Personal Accountability Experience

Sr. Administrative Assistant

Independence School District

Jan 2023 - Present (11 months)

Assisted with implementation of 4 Day School week planning, communication, tracked risks and issues for timely resolution.

Provide consistent support to Directors and Superintendent daily.

Maintain a central office daily/annual budget.

Interview and assist in hiring decisions for school staff.

Expedite work requirements to multiple business operation teams.

Manage phone calls and calendars for multiple Directors and Administration. Dianna Rowlette - page 1

Support and manager calendars of multiple managers and directors within the district. Sr. Project Manager/Contractor

PSI Services LLC

Apr 2022 - Aug 2022 (5 months)

As a Senior Project Manager with; responsibilities included development, managing and support of small to large project plans to onboard new client implementations.

Develop and enhance internal and external relationships, while identifying and promoting new implementation processes. served as the primary contact for all client-based activities.

Built and managed project plans within MS Excel, while converting plans into Smartsheet. Including Dashboard for communication to internal management, executives, and the client directly.

Responsible for project management and planning, risk assessment, value achievement, client alignment with appropriate executive relationship management and project status review of assigned accounts.

Develop project charter and presentations for project kickoff.

Provide efficient and consistent support to the project team members.

Responsible for resource management to meet contracted project plan deliverables.

Attend and participate in all project meetings to communicate status, issues, risks, and mitigation plans timely.

Worked closely to build learning and environment and positive relationships with internal teams regularly.

Sr Engagement Owner

Cerner Corporation

Aug 2021 - Feb 2022 (7 months)

As a Senior Engagement Owner with Cerner, I oversaw the business and installation process and working

relationships within large projects for clients, while serving as the primary contact for all client-based activities.

Managed complex client projects in environments with a high degree of variability that require influence to achieve targeted outcomes.

Responsible for project management and planning, risk assessment, value achievement, client alignment with appropriate executive relationship management and project status review of assigned accounts.

Develop & Facilitate project charter and presentations for project kickoff.

Provide efficient and consistent support to the stakeholders.

Identified appropriate resources and assigned tasks to meet deliverables, in a timely and efficient manner Schedule and facilitate all project meetings for Continuous Improvement Team to communicate status, issues, risks, and mitigation plans timely.

Developed and shared dashboard reports to all project stakeholders and executives.

Developed an ongoing plan to partner with the IT Team for ongoing success and development needs...

Lead Program Manager

Cerner Corporation

Jan 2019 - Apr 2021 (2 years 4 months)

Dianna Rowlette - page 2

Hired to spearhead the development and integration of a new client Onboarding Team and overall program.

Included complete standard and custom program/project plans to onboard new clients and deliver program execution to deliver longer term business value.

Exercised independent judgment and decision making on complex issues regarding project lifecycle.

Designed and trained a team of Project Coordinators to manage multiple high impact project plans from concept to completion.

Created reports and dashboards to communicate project status, risks and action plans to C-Level Executives and Project Teams.

Facilitated and attended management/executive meetings to represent onboarding project status, risks, issues etc. and provided insight when process improvements were identified/needed.

• Established effective relationships with senior managers and leadership to create a project culture based on continuous improvement with an innovative approach. Senior Project Manager

DST Systems

May 1999 - Jun 2018 (19 years 2 months)

Planned, developed, and implemented the first successful “New Year Readiness Program” to ensure benefits for 30+ pharmacy customers were established successfully with high quality results.

Received executive recognition for development and ongoing improvement by decreasing incidents by 70% in the first year.

Chosen by leadership to oversee project plans for 17+ pharmacy companies to ensure milestones and regulations

Performed risk assessments and recommended products, services, and current system enhancements to mitigate.

Acted as a leader and role model to develop and promote a workplace culture that valued diversity of thought, promoted integrity, and created an atmosphere that fostered accountability.

Managed multiple high impact projects for DST relating to software and process implementations supporting new business, new products, customer implementations, global initiatives, and improvements to daily operations.

Partnered with marketing teams to build product demos and marketing slicks from a business perspective to promote products to current and potential customers. Operated as the Business Continuity Planner and Disaster Recovery Coordinator for 130 Associates. Education

Penn Valley Community College

Licenses & Certifications

Kansas City Realtor - KCRAR

413596864

Skills

Project Management • Customer Relationship Management (CRM) • Risk Management • Vendor Management • Team Building • Marketing • New Product Implementations • New Client Implementation

• Collaborative Problem Solving • Administrative Assistance Dianna Rowlette - page 3

Honors & Awards

DST Customer Relationship Building Award - DST Systems Sep 2015

Mutual Fund clients

DST Pharmacy Team Leadership Award - DST Systems

Sep 2018

Dianna Rowlette - page 4

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