Customer Service Representative

ONWUJEI IFEANYI ALEXANDER

** ********* ***** *****, ***********, Ontario M1V 2B6 437-***-**** ********@*****.*** WES Evaluation Reference Number: 5481539

Professional Summary

Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in-service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills. I have equipped myself with excellent interpersonal skill and teamwork skills, excellent communication skills (written and spoken), the ability to develop strategy and effective decision with minimal supervision, problems solving skill and commitment to organizational goals. Skills

KEY COMPETENCIES AND SKILLS

Sales: Retail, Wholesale, Inside and Outside

sales skills.

Business Development & Management.

Excellent Customer Service & Relationship.

Strategy Development, Programme/Project

Design and Evaluation: Development of

organizational strategies and monitoring

frameworks; design, implementation,

monitoring and evaluation of development

projects and programmes

Research and Knowledge management:

Design and conduct of participatory

community assessments, reviews and

evaluations; Management of databases

and websites for quantitative and qualitative

data and information.

Documentation and Communications:

Development of reports, policy documents,

and newsletters; support for organizational

internal and external communications.

Training and capacity building: Training

curriculum development; planning and

delivery of face-to-face and virtual trainings.

Computer/Technical Skills: Knowledge of

Microsoft Office and Outlook; skills in data

collection, analysis and management

software including ODK, STATA, SPSS,

FINACLE & INFOPOOL, OUTLOOK

Soft Skills: Interpersonal communication,

time management, leadership and

management, presentation – face to

face and virtual, team building and

cohesion, adaptability, and flexibility,

working in multicultural, complex and

dynamic contexts.

Language proficiency: English (Fluent)Oral

& Written.

Staff Supervision

Proficiency in MS Office

Client Relationship Management

Relationship Management

Excellent Time Management Skills

Key Performance Indicators (KPI)

Sales Planning

PROFESSIONAL BODY AFFLIATION

Certificate Member, Service Quality Institute,

United States of America [Certified Customer

Service Trainer]

Associate Member, Institute of Chartered

Economists of Nigeria (ICEN)

Work History

Branch Leader May 2018 - Current

Fidelity Bank PLC Nigeria

Ensure that customers consistently receive a high-quality service by efficiently managing, developing, and using all available resources (i.e

Staff, systems, and processes) and ensuring that a strong, customer focused service culture becomes entrenched in the service centre

Ensure that customers are migrated to more appropriate and cost-effective channels, that cross selling opportunities are identified and actioned, based on customer needs.

Proactively identify and assess the risks faced by the centres and reduce the overall exposure by maintaining an effective system of controls.

Set and ensure that service standards are maintained in line with differentiated requirements of the market segments.

Branch Manager Jan 2013 - Apr 2018

Unity Bank Plc Nigeria

Regional Commercial Credit Analyst /Supervisor Oct 2009 - Jan 2013 Unity Bank PLC Nigeria

Customer Service Officer Apr 2007 - Sep 2009

Unity Bank Plc Nigeria

Education

Master's Degree

Nigerian Defense Academy, Kaduna Kaduna

Masters in Business Administration 2013

Bachelor of Science

Delta State University, Abraka, Delta State.

B.Sc. Economics 2004

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