Samantha Parr

Brief summary on me

Mulga, AL ****8

ad1dqx@r.postjobfree.com

+1-205-***-****

My husband John and I married have been married since May 2003. We have a son Gage that is in his third year at UAB college. My baby girl is in the fifth grade and just started homeschooling November of last year. I have been a full time housewife/soccer mom since 2007. In 2015 my husband had to stop working because of his health and declared fully disabled and no longer able to work his job. I have been his caretaker since then. He is doing better now and can get around on his own a lot more than used to. We are in need of a second paycheck, so we turned my sons room when he moved out into a office, we set it up with a desk,computer and printer preparing for a work from home job where I can still be close to him and my daughter.

Work Experience

Customer Service Representative

Chipotle Mexican Grill - Remote

February 2022 to August 2022

• Assisted customers with a warm and professional attitude

• Processed refunds

• Assisted customers with questions

• Interacted with customers through live chat

• Handled emails, inbound calls, and outbound calls

• Managed customer accounts

• Assisted with technical support duties

• Handled billing issues and order inquiries

Insulator Journeyman Mechanic

Local #78 Heat and Frost Inslators - Birmingham, AL March 1999 to April 2007

• Strip asbestos in Alabama Power Steam Plants and replace with new insulation and metal covering

• General Foreman with a crew size of 20-40 Mechanics during yearly SoCo Outages

• Set up jobs via man power

• Crew Leader

• Appraised Work Orders

• Pre Outage Job SetUp

• Estimated Jobs

• Worked with other Crafts Coordinators with Scheduling Call Center Agent

Call Solutions - Pelham, AL

November 1997 to February 1999

We did everything back then by telephone only. I would help clients to pay on debt, make payments and set them up with my supervisor to do the rest.

Education

Prerequisites in Nursing

Jefferson State Community College - Birmingham, AL August 2006 to January 2008

Certifications in Insulation and Sheet Metal Application and Asbestos Abatement in Industrial Insulation

Local #78 Apprenticeship Program - Birmingham, AL

August 1999 to May 2003

High school diploma

Thompson High School - Alabaster, AL

August 1994 to May 1998

Skills

• Supervising experience

• Sheet metal

• Maintenance

• Customer service

• Construction

• Mechanical Knowledge

• Fabrication

• Carpentry

• Handyman

• Facilities Maintenance

• Construction Management

• Load & Unload

• Remodeling

• Word processing

• Communication skills

• iOS

• Mac OS

• Computer skills

• Mechanic Experience

• Drywall

• Live Chat

• Cold Calling

• Troubleshooting

• Technical Support

• Computer Networking

• IT Support

Certifications and Licenses

Lead Removal and Enclosure Building OSHA Certified-Expired Asbestos Removal and Enclosure Building OSHA Certified -Expired Assessments

Sales skills — Proficient

January 2022

Influencing and negotiating with customers

Full results: Proficient

Call center customer service — Highly Proficient

March 2022

Demonstrating customer service skills in a call center setting Full results: Highly Proficient

Call center customer service — Highly Proficient

March 2022

Demonstrating customer service skills in a call center setting Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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