JEFFERY GARDNER

Pendleton, IN ***** 765-***-**** ad1dqr@r.postjobfree.com

IT SYSTEMS ENGINEER

Results-oriented professional with extensive experience and proven knowledge of WAN, Networking, Security and VoIP systems. Experienced IT Systems Engineer adept at designing, implementing, and maintaining robust systems and networks. Skilled in troubleshooting complex issues and optimizing system performance to ensure seamless operations. Passionate about leveraging technology to drive efficiency and enhance organizational productivity.

AREAS OF EXPERTISE

System Design and Implementation Network Administration System Security

IT Infrastructure Management Troubleshooting, Training and Technical Support Project Management

TECHNICAL SKILLS

Office 365 AzureAD VoIP Exchange Cyber Security MFA and SSO LAN/WAN Virtual Infrastructure PHISING and Email security

PROFESSIONAL EXPERIENCE

DUKE REALTY CORPORATION, Indianapolis, IN November 1997 - May 2023

AVP Information Systems, January 2019 - May 2023

Developed long term plan for cloud migration for both data as well as internally developed applications.

Designed and implemented SDWAN for 22 remote sites

Reduced network costs by 30%, while increasing availability and redundancy.

Delegated tasks to employees to effectively complete projects

MS Licensing management.

Developed long term migration plan for VoIP and video conferencing systems.

Researched and recommended new technologies.

Administered and managed annual operation and capital budgets.

Tech Services Manager, April 2014 - January 2019

Identified and implemented continuous process improvements for the department.

Supervised daily office operations and addressed any inconsistencies or issues.

Designed and implemented Desktop VDI and Server virtualization solution with VMWare products

Monitored, managed and maintained 14 hosts, 150 Windows servers and 22 remote sites

Implemented and developed operation standards, policies and procedures.

Maintained Active Directory, Azure AD, DNS, DHCP and other user and network systems

Identified operational process inefficiencies to recommend necessary improvements.

Call Center Manager, September 2008 - March 2014

Developed, provided and attended workplace training on improving customer service practices.

Planned proper workload and allocation across multiple services and support teams.

Managed expensed in line with departmental budgets and corporate business conditions.

Supported and executed performance improvement initiatives within call center.

Worked and collaborated with technical resources to resolve customer problems.

Monitored internal systems to measure inbound and outbound call activity, customer feedback and resource availability.

EDUCATION

Associates Degree, Engineering and Science

Ivy Tech, Anderson, IN

PROFESSIONAL DEVELOPMENT

Marketing Analytics Relationship Management Design Thinking Leadership Development

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