Michele Schifter

*** ***** **

Boynton Beach, FL

33426

Home/ Cell 813-***-****

Email ad1dqo@r.postjobfree.com

Michele Schifter

Employment History

Kris Konstruction Quality Roofing and Solar Solutions, Pompano Beach, FL 33062, 05/17/2023 to Present

Administrative Assistant

oMake sure we are registered with all municipalities that we work in.

oIn charge of putting together all paper needed for a re-roof permit.

oApply for each permit and make sure that all documents have been signed and notarized.

oOnce the permit has been received to update our project file with the permit information.

oKeep a spreadsheet of what needed with inspections in each municipality.

oSchedule all inspections and check their statuses.

oNeed to know which projects have extra work to be done besides the roof.

oNeed to make sure all permit packets are created, and that the salesperson is notified to have them on site before each build starts.

oLook at all pictures to make sure we have all pictures needed for each project.

oSend all receipts to the proper person in our company for billing.

oKeep a spreadsheet of all projects where I have applied for a permit, to where it’s received and scheduled for install.

oKeep track of when a homeowner needs to make us a payment for their project and notify the salesperson.

oAnswer phones and assist customers with their questions and/or concerns.

oUpdate information in our program called Acculynx.

oIf a sales call comes in the proper information needs to be put into Acculynx and we need assign a salesperson to reach out to the homeowner.

BuildPro, Mandeville, LA, 70471, 12/22/21 to Current

Territory Operations Manager

oMake sure all homeowners are up to date on their notes, delivery dates, install dates and inspections.

oMaintain an open communication with the homeowner so they feel confident with their project.

oHandle any issues that may arise with the homeowners and crews.

oUpload all pictures for the roof install(s) into the project file.

oKeep in touch with my managers and field supervisors on issues with projects.

oKeep up to date with what’s needed to pass our roof inspections.

oMake sure all invoices are completed for the crews to be paid.

oUpload any receipts that are needed for the project so that all costs are accounted for.

oHelp other TOA’s with projects if needed.

Village of Palm Springs Police Department, Palm Springs, FL 33461, 10/21 to 12/21

Dispatcher in Training

oAnswer non-emergency and 911 phone calls.

oHandle all police radio traffic.

oRun teletype inquiries and complete entries.

oHandle walk up window traffic.

oWatch cameras in multiple buildings.

oIn training all of this had to be done at the same time.

Waste Management, Pompano Beach, FL, 33073, 03/18/19 to 10/21

Senior Router/Dispatcher

oCreate daily books for the drivers for the following day.

oFlex work to other drivers if a driver cannot complete his route for the day.

oKept track of our capacity planner to make sure we are not taking in too much work.

oMulti-tasking is a must with this position.

oHad to keep up with the email requests, calls from my managers, sales, and drivers.

oNotify customers if the driver is running behind or cannot take care of their services today.

oKept my manager updated on any important tasks.

McLane Food Supply Transportation, Lakeland, FL, 33803, 05/14/18 to 02/22/19

Transportation Dispatcher

oEntered the driver’s route packet information into a program called AS400.

oKept track of the mileage and gas used per tractor and trailer.

oNeeded to go through the drivers’ packets and remove the necessary documents and put in new copies for their books for the next day’s work.

oKept track of repairs that need to be made to our tractors and trailers.

oNotified the drivers of their route information for the next day.

oKept track on which tractor and trailer the drivers used for their route.

oCalibrated the thermometers so that they were accurate for the drivers to use.

oInspected all of the following: tires, check lights, fire extinguishers, spill kits, and made sure all equipment was functional and reported all damages.

oAssisted customer service with phone calls and data entry.

University of South Florida, Tampa, FL 33620, 03/22/16 to 12/14/2017

Staff Assistant

o Managed the department’s timesheets, overtime events, procurement card

transactions, evaluations and assisted with the hiring process.

o Paid bills and bought office supplies for the department.

oMade sure all receipts were accurate and had the correct chart fields.

o Oversaw of the departments travel and made sure all necessary documents

were completed in a timely manner.

oFamiliar with Microsoft Word, Excel, Power Point, and Adobe.

oMade sure all of time overtime events were staffed and handled the billing

side after they were completed.

University of South Florida, Tampa, FL 33620, 09/16/13 to 03/21/16

Dispatcher

oMultitasked by answering phones, handling radio traffic for police, security, and parking services.

oAnswer multiple lines including 911 calls, Blue Light and Elevator calls.

oMaintained my composure regardless of the type of call received.

oProvided customer service to the caller to help them remain calm and to obtain accurate information.

oMake sure the information I gathered was accurate and relayed to my officers in a professional manner.

Education

oH.S., 1992, Miami Southridge Senior High, Miami, FL

oReceived an Academic Scholarship to Miami-Dade Community College

oCollege 1992-1993, Miami-Dade Community College, Miami, FL

oCollege 2004, Palm Beach Community College, Boca Raton, FL

oCollege 2009 to 2013, Lynn University, Boca Raton, FL

Summary of Skills / Training

oExperience as a 911 Police, Fire and Medical Dispatcher

oExperience as a Teletype Operator

oTrained in EMD and FCIC/NCIC

oSkilled in Microsoft Word, Excel, Outlook, Adobe, Smart Draw

oMaintain a professional manner in stressful situations.

oMultitasking

Professional Summary

I pride myself on my work ethics and the years of experience in working in a 911 Dispatch Center. I have experience as a Police, Fire and Medical Dispatcher. Also, in answering 911 and non-emergency calls and working as a Teletype Operator. I understand that this career can be very stressful, but it’s also rewarding at the same time. I enjoy being able to help those in need, which is a skill that does not come easily for everyone. I adapt well to change, work well under pressure, and have a friendly demeanor. I take pride in my jobs and enjoy training others.

Career Achievements

oBeing a 911 Police, Fire and Medical Dispatcher and call taker for over 10 years

oTraining over 8 people in the Dispatch Center

oReceived Employee of the Quarter Award in 2014 for Dispatch

oReceived a Life Saving Award for giving a mother CPR instruction over the phone to her 3-week-old baby.

oReceived accommodations for my teamwork, dispatching and call taking skills.

oReceived an Outstanding Performance Award for our Accreditation process.

oI was nominated as Employee of the Year at McLane (but left before I could receive the award)

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