Customer Service Business Development
Resume:
JAMES “JERRY” WILT
**************@*****.***
Director Operations Center
EDUCATION/CERTIFICATIONS/LICENSES
Associates Degree in Business Management, Penn State University 3.8 GPA Associates Degree in Accounting, LaSalle University 4.0 GPA
Associates Degree in Medical Billing, Ashworth College 4.0 GPA
Associates Degree in Medical Science, Collin College 3,6 GPA
Licensed Life and Health Agent- Department of Insurance #191738
Certified Nursing Assistant- Plano Senior Solutions #440*******
Certified Dementia Specialist- Monarch Senior Solutions
SKILLS
17+ years experience in Healthcare industry
12+ years of Operational Management
18+ years Accounting Records & Tax Returns
Exceptional Customer Service
Division Staff Management
Business Development
Training and Development
Process improvements
Developed and launched new products
Managed $12 million budget
Authored Training Manuals
Successful Problem Solving
Efficient time management
Medical admissions/discharges
Patient Care in hospital, senior home settings
Memory Care experience
Managed HIPPA Confidential Data
Chaired and Taught National PMA classes
Wholesale and Retail sales experience
Public Utilities Accountant
General Tax Accountant
General office equipment
MAC and PC proficiency
Effective verbal/written communicator
Self-disciplined
Team player
Microsoft Office Suite
QuickBooks
Turbo Tax
PROFESSIONAL EXPERIENCE
Operations Auditor/Medical Coder
HCA Medical City Hospitals- McKinney, Plano, Irving, TX (17 years)
Performed duties for patient admissions within General and ER settings
Accurately provided medical coding and billing duties for commercial and government accounts
Audited patient records for accuracy and completeness
Reported findings to the President of the company
Completed studies for physician efficiency and level of services billed
Sales Manager and Supervisor
Texas Moving & Storage- Dallas, TX (2 years)
Obtained and Managed National and International Sales of ARCO Oil Exploration and Lomas & Nettleton
Supervised International commercial move and return to USA
Sales Supervisor Page 2
Bekin’s Moving & Storage- Richardson, TX (1 year)
Responsible for commercial and private relocations
Covered 94 Super Markets and 3 Wholesale jobbing accounts
Provided sales development and training to employees
Received personal commendation letter of excellence from Lomas & Nettleton National
President Operations Manager/Owner
MaryC’s Wholesale and Retail Donut Factory- Altoona, PA (2 years)
Established business customers such as Marhofers Baking Co, Giant Eagle Markets, and Weiss Markets
Oversaw installation and establishment of factory produced inventory
Designed and delivered an efficient system for producing 700 dozen donuts per hour
Managed sales, operations, and finances
Performed accounts receivables and collections
Operations Manager and Partnership Owner
Alaskaland Ice Cream Parlor- Altoona, PA (6 years)
Productively managed 68 employees
Established lowest employee turnover in the local restaurant industry
Featured by the City Health Department as the model restaurant for cleanliness
Developed a food menu including full course meals and desserts
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Operations Manager
Servomation Corp Food, Cafeteria, and Industrial Vending- Youngstown, OH (1 year)
Managed the daily operations for 23 affiliates over 9 states8
Customer Service Representative
Tata America International Corporation- Edison, NJ (1 year)
Provided exceptional customer service to policy holders of Client TransAmerica Corporation
Provided successful transactions with policy holders, owners and Power of Attorney
Thoroughly answered policy holder questions
Reviewed policies and offered various coverage additions that were applicable
Customer Service/Sales Representative
AON Corporation/Alight Corporation- Chicago, IL (1 year)
Provided exceptional customer service to client policy holders, as assigned
Salesman
Campbells Soup Company- Pittsburgh PA Division (2 years)
Covered 94 Super Markets and 3 Wholesale jobbing accounts
Produced supermarket sales and jobbing sales for central Pennsylvania
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