Executive Assistant Customer Service
Resume:
Eliza Hallman
EXECUTIVE ASSISTANT
CONTACT
**********@*****.***
SKILLS
Executive Administrative Support
Verbal and Written Communication
Scheduling/ Calendaring
Time Management
Office Management
Office Software
Travel Arrangements
Expense Reports/Reimbursement
Customer Service/Client Relations
Event Planning and Management
Personnel Recruitment
Procurement
Equipment Inventory
Project Coordination & Management
Regulatory Compliance
Vendor Relations
Recordkeeping and Maintenance
Building Management
Budget and Forecasting
Invoice Payment and Purchase Orders
Account Management
Shipping Authorization and Mail Distribution
Satisfaction Surveys and RSVP Forms
Time Leave Keeping
Minute Taking
Licensed Notary Public
Education
University of Santo Tomas
BA in Communications, 1982
PROFILE
Initiative-taking, dependable,
highly organized, 20 years of
experience across diverse
industries
Reputation for excellent customer
service leading to increased
customer satisfaction and loyalty
Ability to prioritize workload, meet
deadlines and work with minimal
supervision
Always maintain confidentiality,
professionalism, and integrity
Praised by superiors for being a
hard and conscientious worker
with a superb work ethic
PROFESSIONAL AWARDS
UNLV Classified Employee of the Month,
March 2021
UNLV Classified Employee of the Month,
June 2013
UNLV Classified Employee of the Year
Nominee, December 2013
Three-time recipient of “Job Well Done”
Diamond Employee Certificate, Bellagio
Resort & Casino, 2006-2007
Recognition of Outstanding Volunteer
Service Award, American Honda Motor
Company, 2004-2005
PROFESSIONAL EXPERIENCE
Assistant to the Chancellor and Office Manager 9/2022 – Present Hallman Resume page 2
Nevada System of Higher Education (NSHE), Las Vegas, Nevada
• Reports directly to the Chancellor and serves as the primary assistant for the Chancellor’s Las Vegas Office; manages the Las Vegas office as the site operations manager.
• Responsible for providing effective communication, development of correspondence, coordination of the Chancellor’s calendar, supervises and mentors a junior administrative assistant and student workers, interfaces with the Board of Regents, and assists with the Las Vegas Office business operations.
• Daily activities include but not limited to office administration and high-level executive support acting as liaison between Vice Chancellors, Presidents, Regents, Faculty Senate, government officials, legislative groups, community partners, students, faculty, and staff.
• Coordinate travel, maintain schedule and calendars, take notes as needed, track work plans, provide meeting prep, arrange appointments, and create reminders, maintain a contact list, understand governing Board of Regents requirements, and business center procedures, and protocols for reimbursements and procurement card reconciliation.
• Manages the NSHE Las Vegas office to include payment of invoices, utilities, office equipment, and appliances. Responsible for vendor proposals and purchase orders, and analyzing needs for purchasing of office equipment and furniture, upgrades, leases, supplies, warranty of HVAC, roof, flooring, etc. Point of contact for all office and building maintenance vendors.
• Also coordinates building inspections for OSHA and fire regulations, maintains employee building access cards, alarm codes, and security maintenance.
• Organizes office functions and contests for employees to improve employee morale and promote a positive office culture.
Executive Assistant to the Dean 12/2013 – 9/2022
Events & Building Coordinator
Greenspun College of Urban Affairs
University of Nevada Las Vegas (UNLV), Las Vegas, NV
• Provided high-level administrative support to the Dean of the Greenspun College of Urban Affairs, two Associate Deans, Director of Communications, Director of Development, and Business Manager.
• Maintained the Dean’s calendar and scheduled appointments, meetings, and events; ensured smooth flow of communication and information processes with the college constituents, managed record keeping for both confidential and standard documents, and oversaw special projects for the Dean; also oversaw the Dean’s travel, rental car, and hosting reimbursements.
• Provided clerical support to a busy Dean’s office to include answering and screening phone calls, purchasing office supplies, preparing meeting materials, typing memos and correspondence, composing college-wide notifications and announcements, transcribing minutes of the meeting, calling for university-wide nominations, reviewing incoming University documents for the Dean’s signature, and maintaining a variety of charts, databases, and spreadsheets.
• Managed special projects for the Dean to include annual faculty evaluation reports, merit increase reports, faculty recruitment and in-campus interviews, faculty Emeritus applications, faculty promotion and tenure, Executive Committee meetings, and coordinated training for faculty and staff including Title IX, Digital Measures, and the Interfolio program.
• Planned and executed college events to include the yearly Welcome Day for faculty and staff to open the Fall semester, annual Scholarship and Awards event for the students, off-site commencements for the School of Public Policy, Emergency and Crisis Management Spring and Fall Cohorts Welcome events, and other events partnered with community leaders. Hallman Resume page 3
• Responsible for building management, property inventory, space inventory, procurement; purchased promotional items, audio-visual equipment, and handled auditorium and conference rooms upgrades,
Administrative Assistant II then promoted to 7/2007-12/2013 Administrative III
Risk Management and Safety
University of Nevada Las Vegas (UNLV), Las Vegas, NV
• Performed a wide spectrum of administrative functions for a department of 32 employees including answering the telephone, receiving visitors and guests, responding to customer and staff inquiries, maintaining official calendars, purchasing, invoicing, accounting, tracking department expenses and mail delivery; handled correspondence, reports and inter-departmental requisitions (IDR); organized and maintain electronic and paper files and records; coordinated State vehicle maintenance and reservations; tracked worker timesheets; responsible for payroll Summary reports for payroll processing; and procurement of safety supplies, usage and management of department credit card.
• Supported department safety program managers in grant award processing and expenditures for State of Nevada Radiation Protection Program, Department of Air Quality, UNLV Hazardous Materials and Laboratory Safety, UNLV Radiation Safety Program, UNLV Occupational Health and Safety Program, UNLV Claims, and Insurance Administration.
• Prepared department reports including analysis reports, monthly reports, annual reports and leave balance reports; conduct time and leave keeping and tracking for entire staff; created Payroll Action Forms (PAF) via web contract for new hires; reviewed, created and processed all new hire official documentation; scheduled staff members for training/safety requirements/certification; and created all purchase orders for the department.
• Renewed radiation and hazardous waste disposal permit to meet state and federal requirements; procured radioactive materials and assisted Radiation Safety Office with selection of vendors; renewed campus X-ray registrations and permits with the State of Nevada, Department of Health and Human Services, Health Division, Radiation Control Program, and ensure timely payment.
• Managed all purchases and prepared budget and financial reports; created and maintained tracking spreadsheets; tracked all procurement trends; monitored budget lines and contracts relative to the department; provided recommendations for plans to assure the department suffers no monetary loss; prepare all travel documents and schedules travel arrangements for the director and staff.
• Designed, administered, and deployed annual employee satisfaction survey to improve the quality of the services and products provided by the department to the campus; analyzed, interpreted, and presented the survey results using graphs and charts, resulting improved employee morale and department services.
Administrative Clerk 8/2006 – 7/2007
Security Office, Bellagio Resort & Casino, Las Vegas, Nevada
• Responsible for tracking, logging-in, and mailing out approximately 300 lost and found items per day.
• Responded to 80 phone calls a day for the Lost and Found department and inquiries to the Security office.
• Performed day-to-day operations including guest inquiries, updating of lost and found slips, filing, photocopying, coordinated safe openings, room searches, return-to-owner items, employee accident reports, temporary badges, and processing of unclaimed items for charity.
Hallman Resume page 4
• Performed shipping duties using different couriers such as UPS, FedEx, and the United States Postal Service.
Administrative Assistant 8/2003 –8/2006
Publications Department, Motorcycle Division
American Honda Motor Company, Inc., Torrance, California
• Monitored and maintained adequate inventory of service publications stored at Honda’s offsite distributor and evaluated reprinting options for low stock materials, resulting in a backorder rate of less than 1%.
• Provided administrative support to 20 technical writers, production staff and service education personnel as needed to include photocopy of service manual drafts, domestic and internal shipping of service publications, paycheck distribution, travel arrangements, printing and office supplies procurement, invoice processing, interoffice mail, and answering phone calls.
• Maintained job log file for each print project in electronic database to include job number, reorder number, completion dates, estimated printing and writing dates, printing costs, etc.
• Sent print jobs including service manuals, service bulletins, newsletters, set-up notices, and other service-related publications to printers and coordinated logistics like print specifications, cost control, service expectations, proof approvals, schedules, quality requirements and delivery.
• Coordinated mailing for all critical safety recall publications in accordance with the U.S. National Traffic Safety Administration regulations. Senior Customer Service Representative 10/1998-8/2003 American Honda Finance Corporation, Torrance, California
• Answered heavy volume customer service calls and provided information and assistance to retail customers, Honda dealers, lenders, internal and external staff, vendors and other Honda personnel resulting in a consistent call abandon rate of less than 3% and phone availability of more than 85%, contributing to Honda’s “Best in Class” for 4 years in a row by Sandy Survey and JD Power beating arch-rival Toyota.
• Processed an average of 716 vehicle service contracts a month resulting in total deposits of $21,000 in revenue, with an error ratio of less than 0.5%.
• Processed cancellation and unwind requests of vehicle service contracts within State requirements resulting in less than 0.1% revenue loss due to cancel errors.
• Achieved 100% accuracy in data collection for Washington and Florida contracts meeting audit and regulatory compliance; Implemented new efficiency methods to help Honda dealers and staff for the states which resulted in no audit problems and legal issues.
CERTIFICATIONS and MEMBERSHIPS
Licensed Clark County Notary Public - Commission expires in 11/2027
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