Sales Associate Customer Service
Resume:
Robert Molden
Professional Summary
Talented Sales Associate effective at multi-tasking and maintaining a friendly attitude under pressure. Punctual retail sales professional focused on exceeding expectations, efficiently builds customer loyalty, and long-term relationships with customers while consistently achieving individual sale goals. Flexible schedule and strong mathematical aptitude.
Work History
The Home Depot
Bolingbrook, IL
07/2019 - 11/2022
Associates in Freight/Receiving positions ensure the store is stocked and ready for business every day.
They load and unload trucks, move material from the receiving area throughout the store, may operate forklifts and may perform critical functions for maintaining proper on-hands and pricing for our customers.
Direct customer interaction is frequently required for some positions and excellent customer service skills are required.
Sony - Material Handler
Bolingbrook, IL
08/2018 - 11/2018
Cleaned warehouse areas to maintain safety and efficiency.
Ensured that all health and safety guidelines were followed.
Maintained necessary level of communications between shifts.
Monitored production schedule to ensure proper inventory levels.
Organized inventory to ensure efficient location of merchandise.
Organized work to meet demanding production goals.
Packed items into appropriate containers for shipment.
Responsible for achieving production requirements.
Reviewed inventory reports and activity to ensure correct documentation.
Transported inventory items to appropriate locations.
Kohl’s Corp - Sales Associate
Flowood, MS
09/2017 - 11/2018
Analyzed and properly processed product returns and assisted customers with other selections as needed.
Answered questions regarding store policies and merchandise.
Applied excellent communication skills and ability to establish rapport to close sales and meet targets.
Cultivated a loyal customer base, resulting in a high level of repeat and referral business.
Demonstrated use and care of merchandise.
Developed positive customer relationships through friendly greetings and excellent service.
Educated customers on different products and product care.
Greeted customers and ascertained needs to ensure high-quality service and appropriate product recommendations.
Helped customers with questions, problems and complaints in person and via telephone.
Identified and addressed complex problems affecting the organization, contributing positively to business development.
Liaised with customers and recommended specific products and specials in alignment with individual needs, requirements and specifications.
Maintained adherence to all company protocols.
Maintained excellent knowledge of complex technology devices and products to assist customers in making selections to meet business and personal needs.
Managed customer cash and credit card transactions using company point of sale system.
Monitored entrances, exits and fitting rooms for signs of theft.
Organized products on racks and displays with focus on visual appeal and brand standards.
Prepared outgoing shipments through Fed-Ex.
Prioritized and accomplished wide range of tasks each shift.
Recognized for contribution in exceeding sales budgets and metrics for the measurement of customer satisfaction.
Represented the brand and company professionally to drive store revenue.
Reported incidents to management.
Skillfully prepared merchandise for distribution and placement across sales floor.
Sourced hard to find items at other store locations to meet customer needs.
Stocked shelves and supplies and organized displays.
Trained and developed new sales team associates in product knowledge, selling techniques, and company procedures.
Verified all customers received receipts for purchases.
Worked collaboratively with team members to drive customer service initiatives, achieving sales goals and increasing feedback scores.
Wonderlust - Security Guard
Jackson, MS
05/2017 - 10/2018
Adhered to established procedures and policies and posted orders to include enforcement of company rules, policies and regulations.
Applied effective communication and interpersonal skills when interacting with all levels of personnel and the general public.
Delivered accurate verbal and written reports to company personnel.
Detected and apprehended any unauthorized personnel.
Handled both common and crisis situations in a calm and efficient manner.
Maintained composure while working with high volumes of the general public.
Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
Remained flexible in a rapidly moving environment and adapted to developing situations.
Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Triaged problems quickly, providing precise and clear information while working under minimum supervision
Used initiative and independent judgment within established guidelines when responding to security situations.
Utilized all physical senses to detect emergency situations and respond.
Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
Worked both independently and collaboratively to resolve urgent issues.
Bath and Body Store - Seasonal Retail Sales Associate
Pearl, MS
10/2017 - 01/2018
Actively pursued personal learning and development opportunities.
Alerted customers to upcoming sales events and promotions.
Completed all daily tasks and special assignments with an efficient and quality-driven approach.
Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
Engaged with customers in a sincere and friendly manner.
Identified potential shoplifters and alerted management.
Maintained established merchandising standards, including window, sales floor and promotional displays.
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Operated a cash register for cash, check and credit card transactions with 100% accuracy.
Priced merchandise and took inventory of supplies.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Responded to customer concerns with friendly and knowledgeable service.
Stocked and replenished merchandise according to store merchandising layouts.
Welcomed customers into the store and helped them locate items.
Circle K - Customer Service Representative
Madison, MS
06/2016 - 08/2017
Applied interpersonal and communication skills to establish a selling relationship with customers.
Assisted customers promptly and politely, in person and via telephone.
Bagged, boxed or gift-wrapped sold merchandise per customer request.
Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Delivered exceptional customer service by maintaining extensive knowledge of products and services and creating a welcoming environment.
Demonstrated dedication to continuously improving sales abilities and product knowledge.
Helped drive sales goals and achieve monthly quotas.
Maintained cleanliness and presentation of stock room and production floor.
Processed cash and credit payments rapidly and accurately.
Received multiple positive reviews which acknowledged dedication to excellent customer service.
Responded to all customer inquiries thoroughly and professionally.
Stocked and replenished merchandise according to store merchandising layouts.
TJ Maxx - Retail Sales Associate
Flowood, MS
08/2016 - 07/2017
Answered customer telephone calls promptly and in an appropriate manner.
Built relationships with customers to increase likelihood of repeat business.
Cleaned and organized the store, including the checkout desk and displays.
Contacted other store locations to determine merchandise availability.
Completed setup, breakdown, and product preparation for promotional displays and in-store demonstrations.
Engaged with customers in a sincere and friendly manner.
Ensured efficient and timely replenishment of sales floor merchandise.
Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
Generated brand awareness and positive product impressions to increase sales.
Mentored new sales associates to contribute to the store's positive culture.
Organized store merchandise racks by size, style, and color to promote visually appealing environment.
Prioritized helping customers over completing other routine tasks in the store.
Provided excellent customer service to cultivate loyalty and satisfaction.
Up-sold and cross-sold products effectively, driving sales and increasing revenue.
Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
Stocked and replenished merchandise according to store merchandising layouts.
Walmart - Overnight Stocker
Madison, MS
10/2014 - 08/2016
Built relationships with customers to increase likelihood of repeat business.
Collected assigned merchandise and transported to store floor locations using hand trucks.
Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
Determined customer needs by asking relevant questions and listening actively to the responses.
Prioritized helping customers over completing other routine tasks in the store.
Realigned merchandise throughout assigned section to give shelves and racks a professional appeal.
Removed all boxes and related trash from the sales floor.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Responded to customer concerns with friendly and knowledgeable service.
Stocked and replenished merchandise according to store merchandising layouts.
Unboxed product and placed on shelves in an attractive manner according to layout guidelines.
Used time efficiently when not serving customers, including helping team members with their tasks.
Welcomed customers into the store and helped them locate items.
ad1doo@r.postjobfree.com
1443 Hawk Dr, Bolingbrook, IL 60490
Skills
Able to persuade others effectively
Adapt to diverse groups
Assembly line production
Cash register operations
Conflict resolution
Customer service focus
Data analysis
Data management
Document scanning
Exceptional organizational skills
Excellent people skills
Extremely quick learner
Flexible schedule
High energy
Interpersonal skills
Material handling expert
Materials preparation
Merchandising expertise
Microsoft applications skills
Multi-tasking strength
Opening and closing procedures
Point of sale / checkout
Problem-solving skills
Product knowledge
Products and services
Product testing
Professional demeanor
Relationship building
Report writing
Risk management processes and analysis
Self-motivated
Shipment processing
Stocking and replenishing
Strong verbal communication
Team leadership
Education
April 2018
Jackson State University
Jackson, MS
Bachelor of Science: Criminal Justice/Sociology
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