WILLIAM GLAZIER

713-***-**** ad1doc@r.postjobfree.com Conroe, TX

SUMMARY

Experienced sales and accounts professional with demonstrated success in overseeing day-to-day operations, managing sales and marketing activities, and establishing operational strategies to enhance organizational efficiency and productivity. Proficient in budget management and forecasting, sales planning and implementation, and process analysis to streamline logistics and warehouse operations. Proven ability to develop and implement innovative sales incentives and safety programs, resulting in increased sales revenue and improved retention rates. Seeking an Account Manager position to utilize extensive experience in sales and management to drive business growth and profitability. CORE SKILLS AND PROFICIENCIES

● Customer Service

● Strategic Planning

● Project Management

● Safety Program Development

● Business Culture Development

● Team Leadership

● Sales Training

● Contract Negotiation

● Forecasting

● Account Management

● Budget Management

● Sales Planning

● Sales Implementation

● Process Analysis

● Logistics Optimization

PROFESSIONAL EXPERIENCE

Owner / Operator

USA Insulation Dec 2019 - Nov 2022

● Oversaw the day-to-day operations of the company, managing everything from sales and marketing to operations, demonstrating a diverse range of skills and expertise.

● Managed a partial overhead budget of $6M and a direct labor budget of $4.4M, ensuring that resources were allocated effectively to maximize profits. Also completed budget forecasting and oversaw the operating budget through sales forecasting for a department with $104M in sales.

● Introduced the White Glove program for new customers, which involved personally meeting with customers and double-checking fill rates to ensure a high level of service. This initiative, combined with TAG University, helped to increase sales by 16% over three years.

● Successfully established a new distribution center, organized the operations department, and prepared for immediate growth to $250M in annual revenue, demonstrating strong project management skills and strategic planning.

● Fostered a culture of transparency and trust, leading a team of over 200 employees, including drivers, warehouse workers, sales representatives, managers, and customer service representatives. Sales Producer

Alpha Omega Feb 2015 - June 2016

● Provided guidance to clients during commercial and residential property and casualty insurance sales, assessing their needs and determining the correct coverage.

● Adjusted coverage as needed, ensuring that clients had appropriate protection for their assets.

● Collected premium payments and consulted with clients during the beneficiary selection process, providing expert advice to help them make informed decisions.

● Promoted to sell large commercial policies in addition to residential policies within the first year of employment.

● Exceeded first-year sales target by $15K, demonstrating exceptional sales skills and customer service. Manager of Sales Execution

Glazier Foods Jan 2010 - June 2014

● Developed and implemented sales plans that were aligned with company objectives to sell products and services.

● Supervised and trained sales personnel to ensure that they had the skills and knowledge needed to achieve sales targets.

● Negotiated new and existing supplier and broker contracts, and successfully reached quarterly goals.

● Forecasted and developed annual sales quotas to target sales objectives, projected expected sales volume and profit for both existing and new products.

● Recruited, selected, oriented, and trained employees to maintain sales staff and ensure that they had the necessary skills and knowledge to meet sales targets.

● Executed monthly KPI (key performance indicator) reviews to plan, monitor, and appraise job performance of the sales staff.

● Conducted extensive market research to develop a data-driven strategic plan that was aligned with the company's goals. Developed innovative sales incentives, grew existing accounts, and optimized return on investment by adjusting product prices.

● Restructured sales territories to maximize sales growth, resulting in a 16% increase in sales revenue over a three-year period.

● Led a team of five District Sales Managers and 50 Sales Representatives, proactively prospecting new accounts, developing new and existing accounts, and renewing lost accounts. Successfully grew annual sales revenue.

● Achieved recognition as a Top Performer, demonstrating exceptional sales skills and expertise in achieving a sales growth from $7M to $9M in 2013.

Director of Operations

Glazier Foods Jan 2006 - Dec 2010

● Oversaw and directed the implementation of operational strategies and initiatives to enhance organizational efficiency and productivity.

● Conducted collaborative efforts with executives to establish operational actions and strategic goals.

● Formulated and monitored daily business activities to ensure seamless progression towards targeted objectives.

● Recruited and oversaw personnel across multiple departments and administered constructive feedback on job performance and succession planning.

● Instituted a novel safety incentive program that resulted in a decline in accident occurrence, enhancement in retention rate, and augmentation of driver attendance.

● Spearheaded a significant capital improvement project, leading the design and construction of a new 200K square feet distribution center. Developed and administered the project budget to ensure its successful completion.

● Conducted a comprehensive process analysis to streamline logistics and warehouse operations. Adapted the order picking process to eliminate errors, resulting in an improved order accuracy rate of 99.92% for an $18M inventory.

● Redesigned the warehouse floor plan to improve space utilization and optimize labor efficiency. Achieved a 3% labor cost savings, reduced overtime, and decreased required staff, leading to improved customer satisfaction.

● Implemented strategies to maximize delivery truck capacity and lower unit costs, resulting in an annual cost savings of $60K.

EDUCATION & CERTIFICATIONS

Bachelor of Arts in Business Administration

University of Houston, Texas

Graduated 2000

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