Hadelia T. Thomson

***-* *********** ****** * Athens, GA 30606

704-***-**** * ad1do5@r.postjobfree.com

Executive Management and Administrative Professional with extensive experience in the supply chain and logistics industry. Excellent communication skills with the ability to establish and maintain client relations. Strong team building and multi-tasking skills, successfully completes projects within time and budget constraints. My experience in the transportation industry, mainly trucking over 20 years has made me a flexible and versatile employee from planning, routing, to management of drivers and loads. My recent Bachelor's Degree obtained in October along with my experience and knowledge renders me a great asset to any company and it's bottom line

Professional Experience

DIALAMERICA Athens, GA 05/2023 - Present

Customer Service Representative

● Answering customer requests or inquiries concerning services, products, billing, etc. for the client

● Delivering superior service identifying and resolving customers’ issues using problem-solving skills

● Continually maintaining a working knowledge of the clients’ products, services and promotions

● Documenting all customer information, communications and sales in CRM system ACCOMPLISHMENTS

Good rapport with clients and AHT of 12 per call

98% Adherence policy

AMERICAN INTERCONTINENTAL UNIVERSITY August, 2020- October 2022 Full Time Student - Studied Business Administration VERITIV CORPORATION Norcross, GA 07/2016 - 7/2020

Route Planning Analyst

● Daily planning, scheduling and routing of customer orders using Roadnet

● Ensure warehouse deadlines are met for pick schedule

● Effectively route trucks to maximize cube and utilization of equipment and driver time while meeting customer service requirements

● Ensure database maintenance and integrity standards daily

● Ensure XML reports are accurately sent and posted on shared drive

● Maintain internal and external customer service relationships ACCOMPLISHMENTS

Maximized driver and asset utilization

Improved database integrity

Analyzed data on assets to project possible savings of $64,000/year on 3 routes

Developed checklist which was implemented by routing team to reduce errors and ensure work was completed daily

COCA COLA CONSOLIDATED, Charlotte, NC 09/2011 - 07/2016 Route Planning Analyst

● Daily planning, scheduling and routing of customer Bulk, Pre-Sell, Tell-Sell and Full Service orders via Road Show, CICS, CONA, SAP, Vendware, Order Centralization, and other software applications

● Daily use of Sales Force Automation and Customer Management to input/change orders and manage merchandiser schedules

● Ensure warehouse deadlines are met for pick schedule

● Effectively route trucks to maximize cube and utilization of equipment and driver time while meeting customer service requirements

● Ensure XML reports are accurately sent and posted on shared drive for payroll ACCOMPLISHMENTS

Improved database and data integrity Improved loading pick sheets to ensure lowered back injuries by evenly spreading products in truck bays while keeping heavier products in bottom bays via CICS software

Improved routing efficiency to lower multiple truck dispatching to same locations

Maximized driver and asset utilization

Order Centralization training and mentoring

OVERNITE TRANSPORTATION/UPS Freight, Charlotte, NC 08/2006 – 09/2011 Driver Manager

● Daily supervision of truck drivers to include: HOS and DOT compliance

● Administer procedures, payroll, trip paks, and training; load planning, drug screening, employee training, dispatch and QUALCOMM.

● Establish and maintain daily positive working relationships with drivers and other related departments; i.e., claims, customer service, payroll, legalization, fuel, safety, and outside vendors.

● Investigate and report accidents / workman's compensation issues to include: completing forms and delegating insurance claims to the adjusters.

● Coordinate equipment acquisition, maintenance scheduling and securement procedures.

● Adhere to Standard Operating Procedures, Risk Management, and utilization of assets to ensure profitability while adhering to DOT compliance requirements ACCOMPLISHMENTS

Improved Asset control and data integrity

Improved driver training rate per OSHA standards and requirements 100% Safety Team Champion with improved safety culture and awareness.

United Way Champion Team Leader 2 years.

High driver retention rate.

SCHNEIDER NATIONAL Charlotte, NC 2/2002 – 08/2006

Service Team Representative

● Established and maintained positive working relationships with drivers.

● Maintained focus in daily activities to achieve 100% customer service.

● Apply Schneider National transit standard to all work assignments and maintain a safe and legal operation.

● Facilitated the achievement of key factor results to include: utilization, data accuracy, TAH and other day-to-day activities.

ACCOMPLISHMENTS

Improved driver retention

Improved driver safety results

SCHNEIDER NATIONAL/FORD Farmington Hills, MI 02/2001 – 02/2002 Logistics Technician/Supply Chain Specialist

● Ensured each load was picked up & delivered in a timely manner using the SUMMIT system.

● Created databases and spreadsheets used for cost reports: (part volume matrix & supplier information)

● Served as ASN Linking Administrator responsible for ensuring that all packager and carrier loads are consolidated for the Ford Customer Service Division using IMS2 and resolved any issues related to ASN link

ACCOMPLISHMENTS

Improved Carrier relations

Improved Supplier outsourcing rate

Established more cost effective way to transport freight EDUCATION

American Intercontinental University

Completed Business Administration Management Bachelor’s Degree 10/2022 Completed Associate of Arts Degree in Business Administration 4/2022 Central Piedmont Community College

Completed Business Operations Certificate 12/2012

Completed Business Management Certificate 12/2014

Completed Associate Degree in Business Administration 5/2015 HOBBIES/PERSONAL ACCOMPLISHMENTS

Reading, board games, travel, movies, singing and spending time with my family

Planning, decorating, and catering for events is my passion SKILLS

Technically proficient in Microsoft Applications, 10 Key, Field accounting and Journal Entry Systems (A/P and A/R invoicing), TMW Applications-Dispatch, File maintenance, total mail

(QUALCOMM), Edge, and Citrix Applications. Advanced experience with Microsoft Excel, Access, Powerpoint and Word applications. Roadnet Transportation Suite applications. REFERENCES

John Medina Schneider National 704-***-****

Ramona Richmond (Formally of A&E Transport) 336-***-**** Nathan Ellis Coca Cola Bottling Consolidated 800-***-**** Paul Leasure Veritiv 800-***-****

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