Data Entry Customer Service
Resume:
Lisa M Plank
P.O. Box ****, ***** Longmore Street, Leonardtown, MARYLAND 20650 ■ 301-***-**** ■
*********@******.***
Reliable and hardworking administrative professional with 23 years' experience in social and human services. Skillfully organizes paperwork and connections to obtain resources for individuals. Excellent documentation, recordkeeping and problem-solving abilities. Windows 10 Microsoft Word
Microsoft Excel Good interpersonal and oral
communication skills
Typing 50 wpm Section 8
Data Entry Strong record-keeping and client file
documentation
Extensive knowledge of available
housing resources
Housing Specialist, 07/2014 to Current
Housing Authority of St. Mary's County MD – Lexington Park, MD Helped consumers approved for rental assistance locate housing in a timely manner and with limited obstacles
Conducted initial and annual home inspections for clients Interviewed clients, certifying, and recertifying annuals and interims for section 8 housing Informed clients of any changes in policies and procedures Processed rent increase requests and negotiating rent amounts with landlords Provided customer service to internal and external customers Monitored clients for program compliance
Applied correctly and coordinate all elements (performance indicators) of HUD, PIC,VMS,EIV and SEMAP systems
Professional Summary
Skills
Experience
Office Specialist II, 02/1999 to 06/2014
St. Mary's County Housing Authority – Lexington Park, MD Answered incoming calls and directed messages to the correct party. Maintained waiting list of current applicants, updated data, and purged system of inactive applicants
Operated office equipment, such as personal computers, photocopiers, scanners, and fax machines
Greet clients in a friendly manner and offering advice and information Cashier, 04/2009 to 08/2009
Walmart – California, MD
Smile, greet, and thank customers with a positive attitude Stand for long periods of time while checking out customers quickly and accurately Answer customer questions and help them with their needs Kept area clean and presentable
Office Specialist, 01/1998 to 01/2000
St. Mary's Business Resource Center – California, MD Photocopied booklets to specifications for customers Typed Job descriptions into database for future applicants searching for employment Updated and managed the office library and resources Verified list of manuals from research library
Coordinated numerous meetings
Composed and typed letters for correspondence
Office Clerk, 01/1998 to 01/1999
Virtual Staffing – Lexington Park, MD
Provided administrative support and assistance to office staff, assisting with productivity and contributing to smooth operations.
Supported front office staff by providing word processing of correspondence and reports. Received, screened, managed, and directed all incoming telephone calls. Arranged appointments for associates
Greeted visitors and escorted them to their destinations. Certification: Basic Office Fundmentals, Jan 1998
Software Technology Computer Training Center, Inc - Hollywood, MD Education And Training
High School Diploma: May 1983
Thomas Stone High School - Waldorf, MD
Heather Geary
Housing Specialist
Housing Authority of St. Mary's County
********@*****.***
Chris Stacey
Weatherization Specialist
Housing Authority of St. Mary's County
*******@**************.***
Rebecca Smith
Office Specialist
Housing Authority of St. Mary's County
******@**************.***
References
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