Lisa M Plank

P.O. Box ****, ***** Longmore Street, Leonardtown, MARYLAND 20650 ■ 301-***-**** ■

ad1dnx@r.postjobfree.com

Reliable and hardworking administrative professional with 23 years' experience in social and human services. Skillfully organizes paperwork and connections to obtain resources for individuals. Excellent documentation, recordkeeping and problem-solving abilities. Windows 10 Microsoft Word

Microsoft Excel Good interpersonal and oral

communication skills

Typing 50 wpm Section 8

Data Entry Strong record-keeping and client file

documentation

Extensive knowledge of available

housing resources

Housing Specialist, 07/2014 to Current

Housing Authority of St. Mary's County MD – Lexington Park, MD Helped consumers approved for rental assistance locate housing in a timely manner and with limited obstacles

Conducted initial and annual home inspections for clients Interviewed clients, certifying, and recertifying annuals and interims for section 8 housing Informed clients of any changes in policies and procedures Processed rent increase requests and negotiating rent amounts with landlords Provided customer service to internal and external customers Monitored clients for program compliance

Applied correctly and coordinate all elements (performance indicators) of HUD, PIC,VMS,EIV and SEMAP systems

Professional Summary

Skills

Experience

Office Specialist II, 02/1999 to 06/2014

St. Mary's County Housing Authority – Lexington Park, MD Answered incoming calls and directed messages to the correct party. Maintained waiting list of current applicants, updated data, and purged system of inactive applicants

Operated office equipment, such as personal computers, photocopiers, scanners, and fax machines

Greet clients in a friendly manner and offering advice and information Cashier, 04/2009 to 08/2009

Walmart – California, MD

Smile, greet, and thank customers with a positive attitude Stand for long periods of time while checking out customers quickly and accurately Answer customer questions and help them with their needs Kept area clean and presentable

Office Specialist, 01/1998 to 01/2000

St. Mary's Business Resource Center – California, MD Photocopied booklets to specifications for customers Typed Job descriptions into database for future applicants searching for employment Updated and managed the office library and resources Verified list of manuals from research library

Coordinated numerous meetings

Composed and typed letters for correspondence

Office Clerk, 01/1998 to 01/1999

Virtual Staffing – Lexington Park, MD

Provided administrative support and assistance to office staff, assisting with productivity and contributing to smooth operations.

Supported front office staff by providing word processing of correspondence and reports. Received, screened, managed, and directed all incoming telephone calls. Arranged appointments for associates

Greeted visitors and escorted them to their destinations. Certification: Basic Office Fundmentals, Jan 1998

Software Technology Computer Training Center, Inc - Hollywood, MD Education And Training

High School Diploma: May 1983

Thomas Stone High School - Waldorf, MD

Heather Geary

Housing Specialist

Housing Authority of St. Mary's County

ad1dnx@r.postjobfree.com

610-***-****

Chris Stacey

Weatherization Specialist

Housing Authority of St. Mary's County

ad1dnx@r.postjobfree.com

240-***-****

Rebecca Smith

Office Specialist

Housing Authority of St. Mary's County

ad1dnx@r.postjobfree.com

443-***-****

References

Contact this candidate