Syed Mehdi

SFDC Admin/ Developer

Email: ad1dne@r.postjobfree.com

Phone #: 773-***-****

Professional Summary:

●6+ years of experience as Salesforce CRM Developer, Administrator and Analyst on Salesforce.com platform.

●Experience with major highlights Salesforce.com platform, Sales Cloud, Experience Cloud, Service Cloud, CPQ, Field Service Lightning, Pardot, Flow, Workflow rules, Email Alerts Apex, HTML, CSS, LWC, AURA, VFPages,REST, SOAP.

●Proficiency in analysing business requirements, entity relationships, data model and converting them to Salesforce custom objects, object relationships, Entity-relationship.

●Expert in SFDC Administrative skills like creating Profiles, Roles, Users, Relationships, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events.

●Created and maintained documentation for custom Salesforce solutions, including technical specifications, user manuals, and best practices.

●Experienced in integration of Salesforce.com with external applications by using Web Services API, Rest API callout, and SOAP callout.

●Integrate SAP system with Salesforce Using SOAP (fire and forget).

●Responsible for Salesforce configuration and development per defined standards.

●Involved in the process of Migrate 140+ objects, (provide mapping solving Queries).

●Worked with Onshore and Offshore Model.

●Migrated 5000 Plus User including Standard and Partner user.

●Successfully Migrated 41 million Record from one Org to another.

●Integrate S4HANA and Salesforce using Enosix Framework. to keep in Sync, the Account hierarchy and creating External Account Hierarchy.

●Migrated VF Pages and Aura Components to Lightning Web Components (LWC).

●Build scalable solutions that will focus on Sales and Service Processes to support both the B2B and B2C businesses.

●Conducted code reviews to ensure that dev team are following the best practices.

●Team player with excellent Interpersonal and Communicational skills, ability to learn and adapt to new technologies, and experience in successfully implementing new technologies.

Technical Skills:

Salesforce Technologies

Custom Objects, Roles and Profiles, Workflows, Assignments, Approvals, Triggers, Record Types, Dashboards, Roles, Security, Field updates, Reports, Dashboards, Flow, Apex Classes, Apex Trigger, Visual force, SOQL/SOSL/DML, Aura, Lightning Components

Force.com Tools

Data Loader, Force.com Excel Connector, Data import wizad, Change Set, WorkBeanch, OutlookToSalesforce .

Languages

APEX, JAVA

Web Technologies

HTML5, CSS3, Bootstrap

Operating Systems

Windows, Unix, Linux

Office Tools

Microsoft Project, JAWS, MS Visual Source, MS Visio, MS Office

Database

SQL, MySQL

Script

JavaScript

Deployment Tool

Bitbucket, Gearset, Copado, Github, ChangeSet, SFDX Package

Integration Tool

Postman, SoapUI, Workbench

Professional Experience:

Client: Capgemini, Chicago, IL Dec 2020 – Till Date

Role: SFDC Developer

Responsibilities:

●Interacted with various business user groups for gathering the requirements for Salesforce.com CRM Implementation.

●Worked closely with the business and IT teams to understand business strategy and contributed to achieve business goals from assigned applications for SFDC.

●Created Lightning Components and server-side controllers to meet the business requirements.

●Developed Salesforce Lightning applications using Lightning Components, Controllers and Events and used Custom CSS in the components.

●Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, Packages for various functional needs in the application.

●Used Community Cloud to build deeper relationship with customers to provide better service and assist them through online.

●Managed and deployed Salesforce.com CRM solution to multiple departments within the organization.

●Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, & App-exchange applications.

●Responsible for day-to-day Administration, including creating New Users, Role Hierarchy, Profiles, Permission Sets, Record Types, Page Layouts, Approval Processes, Field Updates, and Custom Tab.

●Worked on Accounts, Opportunities, Quotes, Orders and Implemented the logic based on the business needs.

●Worked on Integrating SAP and Salesforce Systems using SOAP.

●Implemented and maintained the branching and build/release strategies using GIT.

●Used Data Loader to bulk load data into Salesforce.com from other databases and CSV files.

Environment: Lightning Experience, Lightning Components, Apex Classes, and HTML, CSS, Data Loader, WSDL, SOQL, SOSL, Sales Cloud, Custom Objects, Custom Fields, Web Services, SOAP.

Client: Bremer Bank, Minneapolis, MN Jul 2019 – Nov2020

Role: SFDC Developer

Responsibilities:

●Followed Agile & Scrum methodology for the execution of day-to-daywork-related activities.

●Involved in business and technical grooming sessions and provided solutions for various stories.

●Customized application to extend Salesforce functionality and wrote Apex Classes to provide functionality to the Visualforce Pages.

●Administrator for different Salesforce.com CRM applications for Sales Cloud and Service Cloud.

●Written SOQL, SOSL, relationship, and aggregate queries in Apex Classes, Triggers, and tuned queries to avoid data skewing.

●Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder, and Lightning Component features.

●Developed apex test classes and targeted for 90% of code coverage across each Apex Class & Trigger.

●Collaborated with cross-functional teams to analyze and prioritize system enhancements and resolve critical issues.

●Implemented Email-to-Case, Case Escalation rules, Case Assignment rules for service request automation.

●Work on day-to-day data management activities and move data from legacy systems into salesforce.

●Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.

●Used the sandbox for testing and migration of code to the deployment instance after testing.

●Involved in daily stand-up meetings, Scrum. This resulted to bring good solutions to the business requirement.

●Troubleshot performance issues and analyzed salesforce event monitoring logs.

Environment: Salesforce Lightning, Salesforce.com platform, Apex Language, Data Loader, HTML, JavaScript, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading.

Client: Sentry Insurance, Stevens Point, WI April 2018 – Jun 2019

Role: SFDC Developer/Admin

Responsibilities:

●Developed the Apex classes, Triggers and Visual force pages with required UI designs.

●Involved in Salesforce.com Service Cloud development, customizing the UI, including creation of Custom objects, Page layouts, Custom tabs, Validations to suit different business users groups.

●Worked on Salesforce.com application to setup activities and customized it to match the functional needs of the organization.

●Built Workflow rules, Approval process and created related actions Field update, Email alert, Creating a Task and outbound messaging.

●Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.

●Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the need in the organization.

●Used SOQL & SOSL for data manipulation needs of the application using platform database objects.

●Developed Reports and Dashboards for various business users on Opportunity, Cases and Accounts.

●Refactoring of code to fix the existing issues in the sequence of operations on real-time.

●Worked on Agile and Scrum methodology for Salesforce custom app implementation.

Environment: Saleforce.com, Experience Cloud, Service cloud, Apex Classes, Custom Objects, Custom Tabs, Workflow & Approvals, Reports.

Client: Burns & Wilcox, Farmington Hills, MI Jan 2017 – Feb 2018

Role: SFDC Admin

Responsibilities:

●Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.

●Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the needs of the organization.

●Involved in setting up the Role Hierarchy and assigning the Users as per the role.

●Defined different relationships between the objects like Lookup and Master Detail relationships.

●Designed various types Email Templates for auto response to customers and set Outbound Messages

●Developed Workflow Rules for various tasks and Email Alerts as per the requirement.

●Developed Field & PageLayout customization for the standard objects which includes Account, Contact, Leads.

●Created multiple Custom Profiles & PermissionSet to meet the business requirement & process.

●Worked closely with sales team and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com.

Environment: Salesforce.com platform, JIRA, Apex, Visual Force (Pages, Component & Controllers) Workflow Rules & Approval Processes, AppExchange, Apex Data Loader, HTML, CSS, XML, Java Script, SOAP API, REST API, Email Services Custom Objects, Page Layouts, Reports, Dashboards, Web Services and Sandbox, Eclipse IDE tool.

Education:

BS-IT (Bachelor of Science - Information Technology)

Preston University

Year: 2005

Certifications:

Salesforce Certification

PD1

Salesforce Certification

Admin 201

Salesforce Certification

CPQ

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