Lawrence Mckellar

Houston, TX *****

ad1dmf@r.postjobfree.com

Cell- 1-510-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Supervisor

Canteen Refreshments/Compass Group - Katy, TX

March 2019 to Present

I am the supervisor of second shift, I direct all staff members where to work during daily shift meeting. Before we begin, I lead the team on a physical stretching workout to help prevent work related injuries. Before I get started with the team, I meet with upper management indirectly, and directly disgusting my game plan on how the shift will operate. I direct the team members on what position they will work, depending on workload and orders to receive it into inventory. There are five departments that I oversee, which are the cooler for cold products, freezer for frozen products, a snack line for snacks, and a beverage line for drinks. I oversee all training, and my leads assist me by having hands on with the training of staff and developing of operations of business. Their two assembly lines, both for picking products, and packing them into totes, to simplify the delivery process. Management and I, partake in interviewing for new hires. I make all scheduling, and I personally take charge of disciplinary actions of disgruntled employees, as well tardiness and those that no call, no show. I produce nightly reports for upper management on productivity, security and if there were any issues. I work In Microsoft Excel, and Word of ways to communicate. Store Manager

Mike's Seafood - Houston, TX

January 2015 to March 2019

I oversee all operations of business, with the assistance of one kitchen manager,”KM”, and an assistant kitchen manager, and two front of house “FOH” managers. Food cost, and Labour Cost are my main concerns of the business. I allocated the kitchen manager of ordering all store supplies, such as Coca-Cola products, dry goods, cleaning supplies, paper goods, meats, dairy, and vegetables. The kitchen manager, as well has an interest in business, because he bonuses off the profitability of the business. Monthly P&L reports of inventory of the store, were primarily my responsibilities, as well as the management team. I conducted all training for staff, including the management team, and new hires in training are administered by FOH and/or my assistant kitchen manager. I delegated to my management team on everything pertaining to the business. I believe in leading by example to my management team, so we all are on the same page and on one accord; and so, they are to lead my staff by the same example to all. Weekly payroll is submitted to the CPA by me or my KM. Sorter

Package Handler - FedEx Ground - Houston, TX

January 2011 to May 2014

The job of "package handler" is physical in nature and, consists primarily of packages that are unloaded off trucks, and loaded on a rotating belt to the sorter station. The Sorter sorts the packages by zip code to designated belts pertaining to that particular zip code. The designated loading area is the route men load their packages on their trucks for delivery and are loaded first stop to first zip code.

Store Manager

R Solution Communication - Houston, TX

March 2003 to September 2011

As a store, we sold business plans of T-Mobile, Sprint, AT&T, Nextel, Dish Network, Yahoo, and DSL services. I demonstrated and developed my staff to "Think Customers First”. This is an attitude that improved customer experience and provided a level of customer service that increased sales and referrals. My achievements added a positive net profit to our bottom line each month, and that guaranteed company profits.

My accomplishments were documented in monthly P&L Reports. Training and developing my associates on new products and procedures, is continuous for growth in today's communication market. Working as a team in unity and one accord, promotes increase and a positive strength for success.

Legal Broker (Private Contractor)

Prepaid Legal Services - Houston, TX

May 2001 to 2005

Managed team of twelve independent associates and trained them in sales related to the legal brokerage business. I trained individual business owners to manage their legal business, by devising a technique for introducing the sales concept, and the product to customers. Successfully recruited new clients by keying in on their needs and personal objectives. Developed complete managerial outline for continued growth and business success. Team Leader

Sprint PCS - Houston, TX

March 2001 to July 2003

I lead a team of fifteen customer service reps, for a major wireless company, responsible to provide team assistance with escaladed customer service reps, including bill pay questions, device warranties, etc. With tools to increase quality of service, I supervised, maintained and increased quality of services to our customer base, by assisting customer service reps “CSR”. Including internal/external customer service management. Collaborated with Customer Care Managers, to create strategic plans for enhancing customer satisfaction. Worked closely with other department heads, to promote sales by obtaining daily/ weekly/ monthly Sales Reports to maximize opportunities for sales growth. Also, I created two strategic service plans in training called, Execution of Aggressive Customer Engagement. This plan contributes to a 20% increase in new activations and improving customer satisfaction, and The Development/Implementation of Product Awareness Program, generated in CSR, which is the ability to interact with customers about their products, and to motivate our customers by enhancing their knowledge of their products, and to retain them. Assembly Technician

Graybar, Lucian Technology - Oklahoma City, OK

February 1998 to August 2000

Assembled electronic components for electrical grids, communication towers, and stations. Kitchen Manager

Harrigans Restaurant - Houston, TX

February 1996 to May 2000

Managed full-service restaurant, supervising twenty kitchen employees. Scheduled work shifts, and maintained 80% of store inventory, including food and labor cost. Responsible of the hiring and the terminating of employees; also trained inexperienced staff on company policies and procedures. Implemented new sanitation procedures. Developed employee-manager relationships. Education

High school diploma or GED

Associate degree

Skills

• Caregiving (10+ years)

• Restaurant Management (6 years)

• Labor Cost Analysis (10+ years)

• Kitchen Management Experience (6 years)

• Profit & Loss (10+ years)

• Culinary Experience (10+ years)

• Recruiting (6 years)

• Catering (4 years)

• Computer Networking

• POS (8 years)

• Documentation review (10+ years)

• Customer service (5 years)

• Senior care (10+ years)

• Medication administration

• Food preparation

• Food service

• Cooking (10+ years)

• Banquet Experience (5 years)

• Supervising Experience (10+ years)

• Budgeting (10+ years)

• Team Management (10+ years)

• Store Management Experience (6 years)

• Restaurant Experience (10+ years)

• Home Care (10+ years)

• Inventory Control (10+ years)

• Pricing (7 years)

• Menu Planning (7 years)

• Purchasing (10+ years)

• Meal Preparation

• Certified Food handlers Certificate current for year of 2021 (10+ years)

• Employee Orientation (10+ years)

• Events Management (6 years)

• Human Resources (10+ years)

• Guest Services

• Leadership

• Quality control

• Operations management

• Hospitality

• Quality assurance

• Manufacturing

• Hand tools

• Assembly

• Warehouse distribution

• Press brake machine

• Blueprint reading

• Mechanical knowledge

• English

• Warehouse supervisor experience

• Tube bending

• Schematics

• Management

• Word processing

• Warehouse experience

• Analysis skills

• Nutrition

• Change management

• Microsoft Excel

• Performance management

• Communication skills

• Time management

• Microsoft Office

Certifications and Licenses

Food Handler Certification August

2021

Certified Food Safety Manager

August 2021 to August 2022

I scored a 100% on my Food Handler Certification testing. Additional Information

• Demonstrated talent in identifying customer needs and presenting appropriate company products and offering of services.

• Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased market base.

• Consistently earned referral bonuses in this capacity.

• History of assisting in the design and implementation of reporting procedures

• Reduced labor costs and improved customer-satisfaction ratings.

• Proven expertise in resolving escalated customer service issues, which led to numerous company achievement awards for delivery of exceptional customer service.

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