Della Brown

**** **** **.

Columbus, Georgia

***04

404-***-****

Objective: Desire a position utilizing my Administrative skills.

Credentials: A qualified candidate that has excellent written and verbal communication skills with the ability to complete multiple job tasks in a timely manner.

PC literate with the functional knowledge of MS Office Programs, Word, Excel, PowerPoint, Windows, and IDX Systems and Medical manager and ARCIS programs Detailed oriented very organized and knowledge of clerical practices, office terminology. Utilizes modern office equipment (ex. fax, copier, scanners, computers

Education:

Georgia Piedmont College (working towards Associates Degree -08/2019)

Georgia Medical Institute (Medical assistant) 09/2000-07/2001

South Atlanta High School (High School Diploma) 06/1992-06/1996

Experience: Veterans Affairs, Health Administration (Mail Clerk) 03/2022 - Currently

Supports mail and distribution operations

Sorts all incoming and outgoing mail, routing incoming mail by general subject matter to delivery points within an organization concerned with the administration of a number of distinct professional, technical, scientific, and administrative programs.

Recognizes problems within the unit and based upon established procedures and regulations, recommends improved procedures and methods to increase efficiency to senior staff.

Processes incoming materials.

Reviews incoming miscellaneous materials including mail, publications, directives, etc.

Performs presort into action and information categories; reads action material and routes non-control items to appropriate unit or units by technical subject-matter content, determines if control is needed and prepares control and routing sheet for correspondence requiring reply or action. Determines full routing, number of copies required, and assigns due date in consideration of amount of time allowed by originator for reply.

Maintains suspense date for replies and follows up on over-due correspondence.

Routes materials.

Routes non-controlled materials to unit or units by address, office symbol, organization numeric code, or by subject-matter content.

Reads and classifies materials, determining which office (or offices) has cognizance over the subject matter.

Reads and routes a large amount of general mail from private citizens and organizations requesting information on a wide range of information from the various serviced organizations.

Processes outgoing materials.

Veterans Affairs, Health Administration (Advanced Medical Support Assistant 05/2020 -03/2022

Scheduling appointments by interpreting and verifying provider orders in accordance with Veterans Health Administration national scheduling guidelines; including but not limited to receiving calls from providers when they are ready for their next patient, ensuring that escort services and transportation are property arranged and calling/paging to obtain various supplies for the treatment of patients.

Scheduling; canceling; re-scheduling patient's appointments and/or consulting; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency scheduling and non-emergency transfers to other VA facilities or private hospitals; performing basic eligibility, co-pays, and pre-authorization requirements for specific coverage.

Taking inventory and requisitioning supplies and equipment.

Working closely with professional staff to expedite emergency request for required day-to-day patient care.

Maintaining various unit files, forms, and publications, including the unit census log.

Federal Archives and Records Administrative (Archives Records Technician) 09/2006 – 03/2013 & (Digital Imaging Technician) 03/2013- 05/2019

I am responsible for records and documents for civilian personnel, medical records document prep and digital scanned

Filed and pulled upon request. Answer multiple telephone calls from US Courts and civilian of concerns

Of records obtained. Fax and mail request.

Initiates, maintains and codes medical records in accordance with prescribed directives.

Locates and extracts pertinent information from medical files.

Uses multiple office automation software with varied functions to produce a wide of range of documents, formats.

Provides technical assistance, identifies codes that will yield information desired and suggests avenues of exploration if appropriate. I provide reference service by searching for, refiling, or interfiling records in any of the records center holdings. Handles problem cases and requests requiring a composed reply. Assists with servicing walk-in and telephone requesters who wish to review records.

Communicate assignments based on the supervisor's instructions, maintain current knowledge of the work to answer questions, and interpret or explain policies and regulations.

Prepare timeliness and quality of work to be accomplished, provide information to the supervisor on the performance of the team and individuals.

Provide technical assistance and Resolve simple, informal complaints of employees and refer others to the supervisor.

Conduct quality reviews of digitized documents.

Analyze work processes to identify areas of inefficiency or problems and propose corrective actions to the supervisor.

I Use high-speed scanner and low-speed flatbed scanner to digitize materials.

Prepares document preparation on textual materials to be digitally scanned into electronic formats.

Performs digital scanning on various types and sizes of printed material operating a high-speed digital scanning device as well as a low speed flatbed scanner.

Performs ongoing checks to verify that image quality is at an acceptable level.

Use computer software to review and verify that document completion and quality assurance steps were performed accurately and completely by the automated extraction process.

Provide reference services by searching for, re-filing, or inter-filing records in various filing systems.

Indexing or additional searching due to inaccurate information or accession movement or destruction.

Performs supervisory and personnel management activities. Performs a full range of first level supervisory responsibilities to include assigning and distributing work, conducting individual and team training and staff meetings, evaluating performance, advising and counseling employees, approving/disapproving leave, hearing and resolving complaints, proposing disciplinary actions, initiating award recommendations, conducting interviews, making recommendations for appointments, recommending personnel actions, identifying and arranging for needed training of staff, etc.

Provides digital imaging project technical support. Has responsibility for oversight of a range of projects involved with the conversion of all types of original, textual records and printed material into digital formats. Ensures project goals, timeliness, and deliverables are met according to agreements. Provides oversight and digital imaging technical support to accomplish the following tasks: review of documents that are digitally scanned into electronic formats which involves classifying and identifying form numbers and types using established form lists and basic software programs; document preparation and basic holdings maintenance; and the actual digital scanning of various printed material on a high speed digital scanning device, as well as a low speed flatbed digital scanning device. Develops and writes procedures regarding work assignments and policies. Ensures adherence to safety, security, and holdings maintenance practices.

Drives real time and project performance results. Has responsibility for real time monitoring of production queues and project to-date results to meet multiple project quality and performance deadlines. Has responsibility for the quality and quantity of work produced by employees. Utilizes production and quality data and management experience to identify production and performance deficiencies and resolve those deficiencies to meet contractual and customer expectations.

Assists in program planning and evaluation. Continually analyzes the Unit for possible improvement; recommends changes in organizational structure, work flow, or methods; provides input and advice on workforce, potential digital imaging projects, scanning equipment, budget, and other needs; and develops standard operating procedures and guidelines for the Unit.

City of College Park Police Department (Records Department) 05/05-07/06

Process Citations and Booking Reports in records department.

Scheduled court arraignments upon available dates for court calendar.

Fax and copy Accident and Incident Reports upon request.

Answer Multiple Telephone Operations of the Public.

Mail Re-instatement forms to the Georgia Department of Motor Vehicle

Issuing of license suspension and revoked.

Producing legal documents and verify the correctness and accuracy of the format and legal citations.

Working with legal terminology and legal processes.

Working with legal reference sources and systems.

Researching, extracting, and summarizing information from legal files and reference sources and the ability to draft legal documents.

Using software used to support legal document and case file coordination, tracking, and management functions.

Crystal Springs Water Company-(Production Worker) 02-06/10-06

Printed labels and checked production for the assembly line.

Sorted and processed the bottles and tops.

Maintain the bottles in proper order to keep the line moving.

Kaiser Permanente (Surgical Technician) 11-04/05-05

Reviewing surgery schedules to determine and arrange availability of specialized instruments, equipment, and implants. Ensuring completeness and accuracy of needed equipment, instruments and supplies.

Properly assembling and testing delicate instruments to ensure optimal functioning; Cleaning and disinfecting instruments; Preparing, organizing and maintaining highly complex sterile surgical set-ups.

Receiving tissue specimen and cultures for laboratory analysis and ensuring circulating nurse receives correct information for labeling purposes; Connecting drains and tubing; independently preparing and applying sterile dressings following procedures.

Providing teaching and technical expertise to student Operating Room (OR) technicians and medical residents on their OR rotation; and sharing responsibility with anesthesia/circulating nurse for preparing and identifying fluids and drugs for intra-operative use.

Medical Records filed in Alpha and Numerical order.

Make appointments in a clinical setting.

Work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work.

Communicate effectively and professionally with employees at varying grade levels.

Identified customer's concerns, perform the task required to resolve the issue accurate and timely, and follow-up as necessary to ensure a satisfactory resolution. Maintains, in current status, several thousand health records, civil service, and non-appropriated fund employees.

Establishes medical records for employees and is familiar with those records to ensure correct forms are filed within.

Makes patient appointments in accordance with established criterial and protocols.

Compiles with existing regulations in the transmittal of records following patient appointment protocols, statistical reports, record retirement and the processes insurance disability reports and transmittals.

Utilizes a well-developed knowledge of medical terminology, medical standards, procedures, conditions and diagnoses to provide clerical support for medical facility operations.

Composes memos utilizing proper format, English grammar, spelling, and punctuation enough to identify and correct grammatical errors.

Georgia Medicaid Associates-(Medical Records Clerk) 02-03/08/04

Responsible for filing Medical Records

Checked for in lost or retrieve charts

Updated patient information

Dupree Security-(Security Guard- 03/02-011/04(Secured the Georgia World Congress Center upon events held.

Emory Health Care (Medical Support Assistant) 08-99/01-01

Answered multiple telephone line operations

Filed Medical Records

Completed routine pick-up of charts and correspondence Check in and out patients for appointments

Schedules appointments utilizing the appointments management software accurately and in a timely manner.

Daily reviews active/pending consults, electronic wait list and recall list for accuracy and disposition.

Make travel arrangements for patients according to patient’s medical condition per physician documentation.

Collects insurance information, scans and updates information into system.

Screen/receive phone calls in a courteous and timely manner, determine the nature of the requests and provide the information desired information desired using privacy rules and established clinic processes.

Reviewed claims to ensure necessary processing information is present.

Interpreted rules, regulations and laws as to how they apply to a claim.

Processed medical claims utilizing medical coding and verified claims for payments or reimbursements.

Processed medical claims from providers for services provided.

Protected and printed all electronic files containing sensitive data.

Utilized various software programs/systems to focus on coding compliance and data management.

Performed unscheduled audits of assigned organizations coding/records and provides direct feedback to providers and ancillary staff.

Coded diseases, injuries, operations, and/or medical procedures to ensure accuracy

Reviewed medical records for compliance with regulatory and/or policy requirements.

Evaluated diagnostic and/or operative terminology to ensure consistency with current acceptable medical nomenclature.

Checked medical records for completeness, accuracy, and compliance with regulatory requirements.

Maintain tracking and suspense systems and experience which required the coordination and scheduling of appointment to facilitate patient treatment.

Performed a variety of administrative duties such as preparing reports, purchase orders, receiving reports, pay vouchers, and medical referrals for treatment.

Nation’s Bank (Data-Entry Processor) 03-98/06-99

Lock -Box

Ten-Keying of checks processed.

References: Are available upon request.

Contact this candidate