Experienced human services professional with business attributes, supervisor/managerial skills, and

analytical experience, seeking an opportunity to leverage my expertise, skills, and education to make meaningful contributions to organizational goals and foster a productive atmosphere. Passionate about taking on challenging positions that allow for meaningful contributions to both the organization and the personal growth of individuals. With over 25 years of hands-on and personal experience in human services, I am ready to drive positive change. Administrative Excellence

Financial Oversight

Leadership and Team

Development

Report writing and presenting

Critical thinking skills

Excellent communication skills

Strong interpersonal skills

Proactive and self-motivated

Exceptional organizational skills

YWCA

Domestic Violence Victims Advocate II

Received domestic violence hotline calls, conducted confidential intakes, and processed relocation applications.

Provided support and counseling options to clients. Maintained organized and accurate client files and documentation. Offered legal advocacy in civil and criminal court proceedings, including Crime Victims Compensation referrals.

Conducted after-hours emergency services.

Friendship YMCA

Director of Youth & Family Services / Drug and Alcohol Prevention Specialist Oversee programs and services for youth and families, ensuring a positive experience for all guests and members.

Manage a team of 15+ staff members.

Plan, organize, and host fundraisers and community events. Review and manage contracts, grants, and budgets.

Provide substance abuse prevention services to youth, families, and community members in Dauphin and Central Dauphin Counties.

Facilitate substance abuse prevention services in schools and communities, based on the Center for Substance Abuse Prevention Strategies and Dauphin County Drug and Alcohol guidelines. Collaborate with schools, parent-teacher groups, civic organizations, church groups, and other youth and community organizations to raise awareness about substance abuse. Network with other prevention and social service agencies to provide comprehensive services and make referrals as needed.

Participate in alcohol, tobacco, or other drug awareness campaigns and community events. Conduct community and school prevention education. Document all program activities and submit program reports. Provide in-service training to staff.

Attend training, seminars, workshops, and classes to meet agency and credentialing requirements. Feb 2022 - Current

May 2020 - Jan 2021

717-***-**** * ad1dmb@r.postjobfree.com

Harrisburg, Pa 17104

Shaka Easter

PROFESSIONAL EXPERIENCE

KEY COMPETENCIES

Catholic Charities

Gaudenzia, Inc

Resident Assistant

House Manager

Conducted drug tests and breathalyzers.

Welcomed Re-entries and provided orientation to house rules and procedures. Monitored medication self-administration.

Maintained a clean, safe, and recovery-oriented household. Participated in weekly house meetings to address residence issues. Commonwealth Of Pennsylvania

Diploma 2003

Provided information, referrals, and follow-up regarding community resources. Conducted public awareness and outreach activities. Assisted with volunteer recruitment, training, utilization, and recognition. Coordinated work-related activities with other staff and offices. Feb 2018 - May 2020

Feb 2017 - Jan 2019

Mar 2016 - Jan 2017

EDUCATION & CERTIFICATIONS

Harris County High School

Directed, trained, and supervised a clerical staff of 15+. Managed phone coverage and counter services related to Driver Licensing and State-to-State issues. Resolved inquiries from customers and the public regarding complex driver licensing and motor vehicle situations.

Compiled and monitored Quality Control reports.

Prepared memorandums, correspondence, and other written materials. Complied with the Driver and Vehicle Service Customer Service Policy. Clerical Supervisor 2

Assisted in the care of residents and daily facility operations. Supported individualized recovery-oriented treatment planning with residents and the care team. Provided counseling, education, and training in living skills through individual and group work. Transported residents to program-related activities. Conducted orientation for residents regarding house rules and procedures. Monitored medication self-administration and maintained a clean, safe, and recovery-oriented household. Commonwealth Of Pennsylvania

Income Maintenance Caseworker Jun 2010 - Oct.2015

Conducted client interviews to determine eligibility for benefits. Developed action plans to promote clients' self-sufficiency. Conducted career development workshops.

Reviewed and managed a caseload of 100+ clients.

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