Carole Elizabeth Strong

Rockford, MN

PROFESSIONAL SUMMARY:

Accomplished Senior Administrative Coordinator with a strong history of providing exceptional support to senior executives and management teams.

Diligently processed expense reports, ensuring compliance with company policies and financial regulations.

Efficiently managed senior executives' calendars, optimizing their schedules for enhanced productivity.

Leveraged PowerPoint expertise to craft impactful presentations with graphics and data, supporting decision-making processes.

Adept at coordinating meetings, maintaining budgets, and planning corporate events.

Proficiency extends to administering SharePoint sites, coordinating trade shows, and managing intricate project details.

Bring a strong commitment to organizational excellence and an unwavering dedication to enhancing productivity and supporting decision-making processes at all levels of an organization.

Holds High School Diploma.

EDUCATION:

High School Diploma

Minnetonka High School

Business Computer Information and Accounting, Certificate, GPA 4.0

Minnesota School of Business

SKILLS:

Administrative Support

MS Office Suite

Project Publisher

Visio

Access

Salesforce

SharePoint

Planview

Oracle

Agile

SAP

OneNote

CMS

WORK EXPERIENCE:

Administrative Coordinator

Wells Fargo Real Estate Valuations Operations May 2021 to Sep 2023

Provided general administrative support, including communication preparation and schedule maintenance.

Scheduled internal meetings.

Updated training documents as part of project work.

Utilized MS OneNote for the revision of training materials.

Gathered, compiled, and reported information relevant to the assignments.

Prepared conference rooms for meetings.

Reviewed valuation orders from either Sales and Fulfillment or Servicing of Default loans.

Communicated with Appraisal Providers to get the best possible turnaround time to meet customers' needs.

Analyzed each situation to determine the best course of action, whether it was submitting requests for additional fees or extended due dates.

Researched property complexities using a variety of websites.

Communicated via email, online portal, or phone calls.

Monitored the online "queue" and made decisions about each order.

As part of a special project, consolidated all Collateral Assistance process documents into one main document with links between sections and pages.

Used various applications, including Excel, Word, Outlook, OneNote, Teams (meetings, chat, document sharing), SharePoint, Edge, Chrome, and internal applications such as CMS, CORE, RealEC, Collateral Central, EVElyn, OPUS, TeamWorks, Develop You, and Workday for HR applications.

Remediation Specialist

Wells Fargo (Through Aerotek) Jan 2021 to May 2021

Performed Quality Assurance reviews for various projects, comparing Wells Fargo data to customer correspondence. Provided feedback regarding accuracy and listed relevant differences as needed.

Entered remediation data into Sharepoint forms.

Assisted team members as needed with questions regarding procedures and supported the third-party information team.

Quality Assurance Analyst

Wells Fargo (Through Kforce, Inc.) Apr 2018 to Mar 2020

Performed Quality Assurance reviews for the Enterprise Allegation Platform transition from the Legacy HR Help Desk system to the new system.

Created new cases and updated existing cases for Employee Relations, monitored cases from Intake to Disposition.

Tracked and reported intake, team output, Quality Assurance, and monthly volume trends.

Analyzed data received from Employee Relations Consultants to provide assistance and solutions to complex cases and situations.

Trained Analysts on a variety of systems and software.

Senior Administrative Coordinator

Smith’s Medical Jun 2015 to Feb 2018

Supported the Senior Vice President and three Senior Directors by facilitating their travel logistics, ensuring seamless itineraries, and managing all related reservations and arrangements.

Meticulously processed expense reports, meticulously reviewing receipts and documentation to ensure compliance with company policies and financial regulations.

Skillfully managed calendars for senior executives, coordinating meetings, appointments, and commitments to optimize their schedules and enhance productivity.

Utilized expertise in PowerPoint to create and design compelling presentations, incorporating graphics, data, and content to effectively convey information and support decision-making processes.

Monitored and tracked department budgets.

Met monthly with finance leaders to review upcoming project reviews and sent out updated agendas to attendees.

Planned and coordinated corporate events by working with other assistants to arrange catering, activities, audio-visual setups, and room arrangements.

Administered multiple SharePoint sites by adding and removing users and updating page content as needed.

Updated project documents, maintained action item tracking spreadsheets, and more.

Implemented a new project time tracking platform.

Executive Assistant (Contract)

University of Minnesota Health Nov 2014 to May 2015

Supported the Chief Nursing Officer and several Nursing Directors by managing a complex calendar matrix, which included preparing and distributing agendas, minutes, and strategic reports.

Responsively addressed email requests from high-level executives with discretion and tact, maintaining composure in the face of shifting priorities and recognizing that changes were common.

Acted as the coordinator for the nursing awards program.

Managed and maintained the SharePoint site and kept the Intranet content of the Nursing Awards page up-to-date using the Oracle Studio platform.

Executive Assistant

DaVita Clinical Research Jun 2011 to Apr 2014

Provided administrative and project support to the Vice President and General Manager, Vice President of Commercial Development, and Vice President of Clinical Operations.

Managed multiple calendars, booked travel, processed expense reports, tracked expenses, and created and proofed PowerPoint presentations for monthly leadership meetings.

Also, scheduled and coordinated logistics for complex meetings.

Took responsibility for planning and executing both large and small company meetings, events, and trade shows.

This included securing hotel room blocks, reviewing potential event locations, negotiating contracts, hiring outside vendors, and managing all aspects of the events on-site, such as airport transportation, meals, and team-building activities.

Additionally, created and distributed post-event survey evaluations, then analyzed and distributed the results.

Updated and maintained the Salesforce application with contacts obtained at trade shows and conferences by all senior executives.

Executive Administrative Assistant

UnitedHealth Group Aug 2010 to Apr 2011

Supported the Executive Director of Evercare and the Senior Management Team, which consisted of 8 individuals.

Responsibilities included managing calendars, processing expense reports in Concur, tracking budgets, handling correspondence, creating and editing PowerPoint presentations, administering SharePoint, and coordinating trade shows.

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