Heather Nelson Grand

Junction, co ad1dlo@r.postjobfree.com

+1-970-***-****

Authorized to work in the US for any employer

Authorized to work in the US for any employer

Work Experience

Prior Authorization Specialist

A Gentle Touch Homecare - Saint George, UT

September 2021 to March 2022

Submitted Prior authorization requests for Home Health Care, entered prior authorization approvals, followed up on any rejected requests, completed private pay billing and entered payments in Mx merchant pay and quick books, checked eligibility, made bank deposits and followed up with clients regarding any issues or concerns.

Sales Representative

Ashley Furniture HomeStore - Saint George, UT

January 2021 to September 2021

• Established and maintained relationships with clients

• Made outbound calls to prospective customers

• Managed customer escalations

Visual Merchandiser/Sales Associate

American Furniture Warehouse - Grand Junction, CO

July 2012 to April 2016

Responsibilities

I was responsible for stocking, data entry, product markdowns, worked closely with the Inventory department and participated in Inventory, worked closely with designers and staging department, worked closely with customers, keyed sales orders, set up deliveries, learned about new home furnishings, kept show floor looking nice at all times.

Accomplishments

Created great working relationships with everyone that I worked with. Skills Used

Multi-tasking, my attention to detail, my desire to continuously learn, Customer Service skills, computer proficiency

Billing for DME/Prior Authorizations/Customer Service Activstyle Inc - Grand Junction, CO

June 2001 to June 2012

Responsibilities

Data entry, submitted claims, contacted State agencies such as Medicaid, Medicare, and Third party Insurances, followed up on aged claims, researched denied claims and resubmitted, contacted Customers, conducted audits, submitted Prior Authorization requests. Skills Used

Multi tasking, attention to detail, computer skills, attention to time sensitive documents, organization. Education

High school diploma

Palisade High School

Skills

• Cash Handling

• Phone Etiquette

• Merchandising

• Typing

• Data Entry

• Medical Billing

• Clerical Experience

• Administrative Experience

• Sales

• Medical scheduling

• Insurance Verification

• Computer Skills

• Great Customer service skills, orginizational skils,very good at multi-tasking, work well indepently and as part of a team (10+ years)

• Office experience

• Customer service

• Computer literacy

• Front desk

• Organizational skills

• Time management

• Multi-line phone systems

• Filing

• Documentation review

• Word processing

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