CARMELITA OLVERSON

404-***-**** • ad1dlk@r.postjobfree.com • linkedin.com/in/carmelita-olverson

DIRECTOR OF HR HUMAN RESOURCES GENERALIST

Driven, resourceful, and energetic Human Resources Leader with over twenty years of proven experience within the Hospitality sector. Facilitates employee engagement, process improvement, and continual learning to drive a culture of high performance, teamwork, and accountability. Reputation for identifying and meeting challenges gracefully and implementing strategic and effective solutions. Transformational and insightful leader, mentor and coach with a passion for training and development.

CORE COMPETENCIES

Employee Relations • Relationship Building • Coaching • Intercultural Sensitivity • Training & Development Talent Acquisition • Onboarding & Retention • Change Management • Organizational Planning • Compensation Organizational Development • Safety • Policies & Procedures • Employment Law • Performance Management Conflict Resolution • Mergers & Acquisitions (M&As) • Communication Strategy • Worker’s Compensation • Budgeting PROFESSIONAL EXPERIENCE

DIRECTOR OF HUMAN RESOURCES SEP 2020 - PRESENT

SONESTA ATLANTA NORTHWEST HOTEL (PREVIOUSLY WYNDHAM) Successfully transitioned the hotel from a Wyndham to a Sonesta brand by actively collaborating with team members, provided frequent updated information to heightened awareness and understanding. Engaged them in team building activities and instilled and foster a feeling of pride.

• Organized onboarding activities and created a culture of high performance and standards.

• Facilitated Stay Safe and compliance trainings to ensure that the property is 100% compliant.

• 100% participation of team members in the New Hotel Pulse Engagement Survey and Sonesta Conversion Survey with a favorable score of 92% and 94% respectively. Achieved top five scores in the company. DIRECTOR OF HUMAN RESOURCES NOV 2017 – SEP 2020

WYNDHAM ATLANTA GALLERIA HOTEL ATLANTA, GA

Develop a sustainable motivational culture and deliver desired outcomes to overcome concerns from the executive level to the associate level for over 60 employees. Recruited to increase morale and reduce financial costs of workman’s compensation and EEOC cases. Familiarity with the property and team during a previous Task Force assignment allowed for rapid integration. Built a strong relationship with senior management and Executive Team to enable systemic leadership across the team.

• Developed and implemented HR policies and procedures.

• Designed an employee engagement strategy that improved team morale, retained talent, and reduced integrity calls from an average of two per month to zero.

• Increased associate satisfaction and engagement survey scores by 15% within just a few months.

• Reduced the annualized voluntary turnover rate of 65% to 40% within the first year.

• Structured and implemented creative training programs such as daily “Five Minute Hot Topics” during staff meetings focused on challenges and fostering accountability. 2 CARMELITA OLVERSON

DIRECTOR OF HUMAN RESOURCES MAR 2011 – NOV 2017

WYNDHAM PEACHTREE HOTEL & CONFERENCE CENTER PEACHTREE CITY, GA Implemented HR policies, and created a culture of fairness and mutual respect across all departments. Hotel included 80 employees. Supported Wyndham’s Task Force program and onboarding of new Directors of Human Resources.

• Reduced workman’s compensation incidents by 50%.

• Implemented policies and compliance programs across all HR related operations.

• Implemented a succession planning project that fostered employee development, encouraged strengths and growth, and created a talent action plan resulting in the relocation of three employees within two years.

• Developed and taught extensive training programs for management/employees on diversity inclusion, leadership, change management, sexual harassment, and legal compliance.

• Negotiated cost reduction trades with other properties for training, awards, and HR-related events.

• Implemented a twelve-week Leadership Training from the Hotel Lodging Association, fostering cohesiveness within the twelve (12) department heads and supervisors.

• Developed a back to basics “Ten Training” focused on guest remembering how they felt at the property. AREA DIRECTOR OF HUMAN RESOURCES FOR THE CARIBBEAN AUG 2000 – FEB 2011 HILTON ROSE HALL RESORT & SPA (PREVIOUSLY WYNDHAM) MONTEGO BAY, JAMAICA WYNDHAM SUGAR BAY RESORT & SPA ST. THOMAS, USVI

Relocated to Jamaica to spearhead the HR administration for these two properties. Directly led the Montego Bay team and the Human Resources Director in St. Thomas, instantly assimilating to the cultures and laws of these two destinations. Served as a strategic adviser for the St. Thomas property restructuring workforce planning with business realignment.

• Led the HR due diligence activities transitioning the property acquisition and rebranding it as a Hilton brand.

• Spearheaded a six (6) month employment retention program, partnering with the US Embassy and two sister properties in Florida to provide H2B visas for 80 associates while the resort was closed for renovations.

• Championed the Hilton brand standards training for over 1000 associates.

• Created an Expatriate Hiring program and all procedures to hire top talent from the United States, Canada, and England.

• Integrated customer-centered management into Human Resources training programs.

• Developed and taught extensive training programs for management/employees on diversity inclusion, leadership, change management, sexual harassment, and legal compliance.

• Continued to be recognized as a principal Human Resources Task Force lead for Wyndham properties. REGIONAL DIRECTOR OF HUMAN RESOURCES, SOUTH EAST REGION APR 1998 – AUG 2000 WYNDHAM HOTELS & RESORTS – GARDEN DIVISION ATLANTA, GA Provided support to twelve (12) properties within the region, ensuring accurate interpretation and application of HR policies, procedures, and employee relations. Led and trained a team of twelve property accountants who oversaw the day to day HR operations. Administered, directed, and coordinated all fair employment functions, including conflict resolution.

• Led the HR operations due-diligence activities during seven (7) acquisitions of Wyndham owned properties.

• Handled all HR functions at the New York City property during several task force assignments.

• Recognized as a subject matter expert and Human Resources Task Force lead for the company. 3 CARMELITA OLVERSON

EDUCATION

Master of Education in Personnel Administration – Tuskegee University Tuskegee, AL Bachelor of Science, Hospitality Management – Tuskegee University Tuskegee, AL Bachelor of Science, Business Management – Tuskegee University Tuskegee, AL PROFESSIONAL AFFILIATIONS & CERTIFICATIONS

Society for Human Resources Management (SHRM)

South Metro Human Resources Association (SMHRA)

Certified Trainer with Wyndham Hotels

-Train the Trainer

-Coaching, Counseling, and Discipline

-Effective Interviewing Skills

-Customer Service Training -Count on Me Service Training

-Count on Me Service Training for Leaders

-Diversity

-Preventing Sexual Harassment

-8 Dimensions of Leadership

Supervisory Skill Builders Trainer (American Hotel & Lodging Educational Institute)

-You as a Supervisor

-Leadership

-Effective Communication

-Conducting Orientation and Training,

-Motivation and Team Building

-Improving Employee Performance

-Staffing and Scheduling

-Handling Problems and Conflict

-Time Management.

Contact this candidate