William Johnson

Technical Skills:

• Microsoft Windows XP Operating Systems

• Windows 2003 Server

• Windows Vista, 7 - XP – 2000 - NT – 98 – 95, Windows Vista - XP - 98 - 95

• Microsoft Office XP – 2000 – 97

• Geo-vision software, specialized in IP phones, and cat5 cabling

• Printer repair, installation, and maintenance (Lexmark & Canon)

• A + Hardware and IT Technician (Certified)

• Network Plus

• Cisco Certified Network Associate

• Ticketing System: Wachter’s in-house tool

Professional Experience:

Atria contractor for google

September2021 to present

• Rackmount switches and routers (Process description and physical procedure, )

• Perform basic IDF audit (Questionnaire and checklist)

• Handle repatching requests copper and fiber (Process description and physical procedure, )

• Follow existing mops (what are mops? Operational Processes?)

• Cable and wire equipment (will techs have to make cables? Install connector ends of al ltypes)

• Correctly label racks/idfs

• Perform IDF audit remediation as directed (checklist provided?)

• Provide IDF hygiene tasks at assigned location(s) (checklist provided?)

• Escort vendor or third parties as required at assigned location(s)

• Maintain tools, testers, and consumable items at assigned location(s) (could be a big task, need lots of space)

• Updated commonly used documents (Rack docs, Fiber mapping, Netcracker, Double Helix)

• Provide on call support as needed

• Provide support for CRs

• Provide directed troubleshooting support during outages

• Configure serial consoles (this might be too much to try to provide)

• Provide support for power shutdowns

• Service as a POC for RMAs

• Manage logistical duties associated with RMAs (again, possible storage space issue)

• Assist in performing physical installation, troubleshooting, repair, maintenance, and testing activities as directed with meticulous attention to driving and maintaining the highest quality standards.

• Perform physical racking of equipment (rack prep, rack and stack, switches/routers, cameras, audio visual equipment)

• Run fiber, power and Ethernet cabling to specifications

• Install / troubleshoot Access Point

• Add or Replace disk drives and memory

• Diagnose simple hardware issues

• Deploy and recover laptop/desktop hardware to supported users

• Support product lifecycle management activities, including asset receiving, box/unboxing of equipment, inventory put-aways and breakdown of corrugate to maintain a clean working environment

• Perform inventory and asset management, conference room preventative maintenance, and e-recycling of hardware and peripherals

• Organize packages coming in/out of inventory storage rooms

• Location and processing of Overdue RMAs

• Utilize Inventory Data management software to maintain inventory accuracy and workflow

• Assist the team in recommending improvements to processes that may impact the quality of assets or improve overall efficiencies for any related process or system.

• Provide site survey support for infrastructure projects, as well as large space, power, equipment and WiFi deployments.

• Perform site audits and reconcile data discrepancies

• Provide SmartHands with vendors working on behalf of the company to ensure compliance with installation, repair, maintenance MOPs and standards, as well as quality and cleanliness.

• Meet/coordinate with Local Exchange Carrier (LEC) and other technicians to facilitate timely installation, repair, and maintenance activities as necessary.

• Support a complex and fast paced environment focused on video conference rooms with outstanding attention to customer satisfaction

• Assist in coordinating site access, equipment staging, and other tasks

• Use ticketing systems to respond and resolve issues to specific Service Level Agreements (SLAs) & Key Performance Indicators (KPIś)

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Dormakaba -Madison heights mi

01-2017-August-2021

It tech

Program server

Tie into network

Share info to workstations

Configure workstations

Install and configure hubs for wireless access

Train customer on how to use server and workstations

Ies commercial-Tempe,Az 08-201*-**-****

System engineer

program and configure switches using putty

trouble shoot devices

configure webrelays and converters

fix cat5 cabling when lines are cut

change IP address

Wachter – Lowell, AR 06/2015- 08/2016

IT Technician

• Imaged and installed client/end-user workstations

• Troubleshot and fixed any technical issues in Windows environments (mostly XP and 7)

• Installed and upgraded servers and desktops

• Changed IP addresses from dynamic to static

• Received and completed trouble tickets through a Wachter proprietary ticketing system

• Added printers and any other forms of network devices

• Added printer drivers had to update software on the PC's and remove viruses

• Figured out network issues with the printer test cat 5 lines to the back of the computer and printers

• Changed out cartridges and test printers on the network to make sure they where up and working correctly

• Reinstalled drivers for Lexmark printers when they drop and added them back to the network

• Fixed paper jams, and trouble shot the Ethernet cables

• Made sure the main printers were set to the dedicated printer so they could print out there cash count and signs

• Cleaned the copper contact head on the printer when it wouldn't print out

Mason Technologies- Hauppauge, NY

IT Technician 01/2013- 06/ 2015

• Troubleshooting, networking, cabling, and conducting installations in over 35 hospitals

• Upgraded and installed Cat 5 cabling AP inhalations navigate and install cable drop

• Labeling, uninstall old switches, install 24 and 48 port switch panels in OMRs and RCs, helius and AP connections

• Load and initiate wifi signal with helius,computers, printers scanners

• Conduit assembling, cutting and penetration for cables including proper firewall systems

• Organizing building folders and labeling along with testing cable installation through fluke 3500 field tester and cable toner

Note: Contract was bought by Mason Technologies (same job responsibilities and client base as TL Services)

TL Services Contracting- Fayetteville, Arkansas

IT Technician 08/2012 - 01/2013

• Troubleshooting, networking, cabling, and conducting installations in over 35 hospitals

• Upgrade and install Cat 5 cabling AP inhalations navigate and install cable drop

• Labeling, uninstall old switches, install 24 and 48 port switch panels in OMRs and RCs, helius and AP connections

• Load and initiate wifi signal with helius, computers, printers scanners.

• Conduit assembling, cutting and penetration for cables including proper firewall systems

• Organizing building folders and labeling along with testing cable installation through fluke 3500 field tester and cable toner

R&R Solutions- Arkansas 05/2012 to 07/2012

Lead Tech

• Check in with all store managers

• Check inventory to make sure all supplies are there for the job to be completed

• Run cat 6 wiring at an 90 degree angle

• Terminate all lines

• Install and test access points

• Read the maps and set everything up so my techs will know where to run their lines for the access points

• Send in all paperwork and pictures from every job site

• Wireless surveys using Motorola

En-Touch Systems- Houston, TX 11/2009-03/2011

Technician

• Install cable, internet, and phone.

• Provide routers for customers who need wireless

• Install and set there passwords and ssid names

• Trouble shooting phone, cable, and internet and also network homes and ran rg 59 cabling if necessary

Octasolutions – Detroit, MI 06/2003 – 03/2008

Technician Supervisor

• Supported and solved surveillance problems

• Maintained client workstations, printers and networks connections

• Configured, repaired and supported clients in our network & desktop architecture

• Set up field systems with RAS and SQL technology for dial-up network access

• Provided light AS/400 support, changing passwords, resetting client accounts

• Installing security software and configure client workstation sessions

• Installed new clients on to Digital VOIP phone system, to include installing the phone in client workstations

• Troubleshooting problems, making name changes and deleting and adding new clients to voice mail system

• Monitored client workstations and trouble shoot issues with computer or security software

• Managed and installed cat 5,RJ45 and Ethernet cabling

Education:

Everest institute, Houston, Texas

Network System Support (NSS)

tickey systems used-guts and kata

Network monitoring system used-logic monitoring,netwrix auditor,datadog

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