Jeff Stoddard

** ******** ***. ****** *****, Ont.

Cell ...613-***-**** ad1dju@r.postjobfree.com

Benjimen Flooring

Sales Specialist

-Customer Assistance: Assisted customers in selecting the right flooring for their needs, considering factors such as style, budget, durability, and maintenance requirements.

-Product Knowledge: Explained the features, benefits, and drawbacks of each type of flooring to help customers make informed decisions. Laminate, Luxury Vinyl, Solid Hardwood and Engineered Hardwood flooring

-Quotations and Pricing: Provided customers with detailed quotes that included the cost of materials, installation, and any additional services.

-Building Relationships: Developed and maintained positive relationships with customers.

-Administrative Tasks: Completed necessary paperwork, such as sales contracts, invoices, and order forms using Quickbooks.

-Scheduling: Prioritized and scheduled jobs based on urgency, customer preferences, and workforce availability.

-Estimations and Measurements: Provided accurate estimates for the amount of flooring materials needed based on the measurements of the space. This involved working with customer-provided measurements.

Lord Lansdowne Retirement Residence

Valet Manager

-Assisted Entry & Exit: Provided personalized and gentle assistance to senior citizens entering and exiting their vehicles.

-Scheduling: Prioritized and scheduled drives based on pre scheduled appointments, client preferences, and outings.

-Vehicle Inspection: Conducted thorough visual inspections of vehicles, paying extra attention to detail for the satisfaction of senior clients. Ensured oil changes and vehicle repairs were completed.

-Safe & Comfortable Driving: Safely drove and parked vehicles, prioritizing the comfort and safety of senior passengers. Ensured regular maintenance and cleaning of vehicle.

-Client Communication: Communicated with seniors in a patient and understanding manner, addressing any concerns or questions they had.

-Mobility Support: Assisted seniors with mobility challenges in and out of vehicles, providing any necessary support or accommodation. This included wheel chair access and security in the vehicle.

Dell Financial Services Call Centre (CIT)

Manager

-Team Leadership: Provided leadership, guidance, and support to the call center team. Set performance expectations, conducted regular team meetings, and fostered a positive work environment.

-Performance Management: Monitored individual and team performance metrics, including call handling, customer satisfaction, and resolution times. Implemented performance improvement plans as needed.

-Training and Development: Instituted training programs to enhance the skills and knowledge of call center agents.

Kept the team updated on product/service changes and industry best practices.

-Continuous Improvement: Promoted a culture of continuous improvement and innovation within the call center.

Encouraged feedback from team members to identify areas for enhancement.

-Quality Assurance: Implemented and oversaw quality assurance programs to ensure consistent and high-quality customer interactions.

Lumonics Corporation

L.A.S.E.R. Laboratory Test Technician

-Excimer Laser Operation: Operated, calibrated, and maintained Excimer laser systems in the laboratory.

Ensured precise control and optimization of laser parameters for experimental setups.

-Safety Certifications: W.H.M.I.S. Certificate achieved

-Safety Compliance: Strictly adhered to safety protocols for Excimer laser operation, including proper handling of caustic and poisonous gases as well as safe operation near high voltages.

-Data Collection: Collected and recorded experimental data using Excimer laser systems.

-Documentation: Keept detailed records of experimental procedures, laser parameters, and results.

Leigh Instruments

Component tester for the F-18 Armament System

-Data Collection: Collected, analyzed, and interpreted data from component tests to assess functionality, performance, and compliance with specifications using test equipment such as oscilloscopes, schematic specifications and limits as well as electronic multi-meters. Documented test results accurately and comprehensively.

-Troubleshooting: I would identify and troubleshoot issues encountered during component testing. I collaborated with technicians to resolve technical challenges and improve testing processes.

-Test Procedures: I created and implemented a test procedure manual for infrared cockpit panels.

Education

Algonquin College Perth

Diploma in Electronic Equipment Systems Tester

Soldering D.C. Electronics A.C. Electronics Semiconductor Electronics Electronic Circuits Test Equipment

Digital Techniques Communication I, II Mathematics I,II,III Typing Microsoft Office Suite Training

Algonquin College Perth

Electronics Engineering Technician-Micro Computers

Electronic Fundaments theory/lab Microprocessor theory

Interfacing programming “C” computer programming

Digital Networks

Computer Diagnostics and Utilities Micro Interfacing

Micro Servicing Microsoft Office Training

Advanced English Advanced Mathematics

Conflict Resolution How to conduct an efficient meeting

International Correspondence School

Adult Psychology

Cognitive Psychology Behavioural Genetics

The Behaviouristic Model of Man Psychoanalytical Approach to Individual Differences

The Nature of Social Interaction Psychology and Work

The Mind and the brain Psychology and Human Behavior

Abnormal Psychology Interpersonal & Communication Skills

Psycho chemistry Learning Strategies

CIT Training Certificate Programs

Leadership Development Preventing Workplace Harassment

Code of Business Conduct What you need to know about Email

Delegation Team Leadership

Cross-Cultural Business Communication

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