ad1dj7@r.postjobfree.com

786-***-****

Oak Harbor, WA 98277

Skills

• Bi-lingual support

• Strong interpersonal skills

• Proficient in cash and account

management

• Efficient multi-tasker

• Organized

• Positive and friendly

• Detail oriented

Education And Training

General Studies

Miami Technical Institute

Dental Assistant

Miami, FL

High School Diploma

Managua, Nicaragua

Juana M. Gentile

Experience

ST. THOMAS UNIVERSITY HUMAN RIGHTS INSTITUTE

Non-profit Sector

Oakland Park, FL

Senior Paralegal/Caseworker

February 2020 – June 2023

• Answering phones, scheduling, and clerical tasks.

• Responsible for intake process and orientation for new clients.

• Data entry for immigration forms, from beginning to end.

• Prepping and completing documentation necessary for court proceedings for the attorney.

Target

Deerfield Beach, FL

Online Fulfillment Expert (Seasonal)

November 2019 – January 2020

Responsible for selecting, prepping, and packing orders.

Stocking merchandise throughout store.

Customer service

LEGAL AID OF BROWARD COUNTY

Ft. Lauderdale, FL

Receptionist

April 2017 - September 2018

• Responsible for incoming/outgoing phones lines.

• Responsible for “Initial Client Intake” processes.

• Various other client related duties as set forth by office attorneys and paralegals.

ST. THOMAS UNIVERSITY HUMAN RIGHTS INSTITUTE

Miami, FL

Receptionist

May 2008 – April 2017

• Responsible for 15+ incoming/outgoing phone lines.

• Responsible for “Initial Client Intake” processes.

• Various other client related duties as set forth by office attorneys and social services personnel.

GROZ-BECKERT

Fort Mill, SC

Customer Service Representative

June 2005 – April 2007

Responsible for Latin American, the Caribbean Islands and United States accounts for divisions in knitting, sewing.

In charge of initial processing of orders into the company’s computer system and keeping customers up to date on their order status.

Assuring that communication with the company’s warehouse was efficient to maximize delivery and customer satisfaction.

Oversaw billing, returns, credits, and inputting of orders, and verifying that all billing was in line with customer’s invoice and handled with customers any inconsistencies prior to notifying customers with final bill.

Translated Spanish documents to English for all orders placed by customers and verified with our customers in order that they met the proper criteria and requirements of the customers.

Proficient in SAP programming to keep track of account management, such as assuring that the correct accounts for different countries we managed were billed appropriately and according to the right customer.

Assured that all inconsistencies with customer accounts were handled until a satisfactory solution for our customer was found. FedEx-Kinko's

Weston, FL

Office Manager/Senior Retail Consultant

September 2000 – May 2004

Responsible for ordering supplies and inventory control.

Duties with customers centered on providing the customer with the right product or service that they were searching for, while aiding them in the production of their project (or producing the project for them), through handling the final delivery of their order.

Oversaw payroll, receiving, and quarterly sign maintenance. Eckerd Drugs

Miami, FL

Cosmetician/Catalog Supervisor/Service Assistant

May 1986 – September 2000

In charge of everyday department operations.

Responsible for assigning duties to coworkers, inventory control, and profitability of department.

Oversaw receiving, customer service, ordering merchandise, and registering operations.

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