Malaika Washington

** ***** ***** * Apt *** * Park Forest, IL 60466 Phone: 708-***-**** ad1din@r.postjobfree.com Executive Assistant

Top-notch assistant with ten years of experience managing business relations and special projects at the senior management level. Serve as the primary point of contact for and liaison between management, sales teams, personnel, clients, and vendors. Maintain excellent written and oral communication skills, problem-resolution abilities, and a high level of confidentiality. Equally effective sales management and advanced word processing support. Professional Experience

R1RCM Amita Hospital, Chicago IL 01/04/2022 to 04/2023 Patient Registration

The first point of contact for patients and assist them in obtaining medical care. The patient registration responsibilities include collecting patient details, preparing admission and discharge documentation, explaining policies and procedures, and handling patient queries, concerns, and complaints.

To succeed as a patient registration representative, you should be able to perform administrative tasks efficiently and always maintain a positive and professional demeanor. A top patient registration representative is compassionate and committed to helping people.

● Greeting patients and their caregivers on arrival.

● Collecting information such as patient details, medical history, billing, and insurance information, etc.

● Preparing patient admission and discharge documentation.

● Entering information into databases and maintaining accurate records.

● Relaying information to relevant staff members.

● Informing patients and their caregivers of hospital procedures, policies, and protocols.

● Providing patients with billing and payment information.

● Dealing with patient questions, concerns, and issues.

● Performing general administrative tasks.

Ready Set Go Staffing, Bolingbrook IL 07/25/2008 to 10/21/2021 Staffing Coordinator

As a staffing coordinator, I have ensured staffing requirements for each work shift were met to comply with internal and external guidelines. As a staffing coordinator, I organized and prepared work schedules for employees to ensure the appropriate number of staff is available for each work shift. Other responsibilities included:

● Staff recruiting and interviewing.

● On-boarding and orientation of new staff

● Implement, adjust, and maintain staff schedules.

● Explaining the requirements of work shifts and hours.

● Maintains daily staffing reports & ensures time tracking accuracy.

● Provide customer service and clerical support.

Malaika Washington

55 Arbor Trail * Apt 404 * Park Forest, IL 60466 Phone: 708-***-**** ad1din@r.postjobfree.com

● Maintain cultural awareness when communicating with visitors.

● Support staff adoption of talent portal and time tracking systems

● Facebook & Social Media Updates.

● Other duties as assigned.

Stefanini Temporary Agency (BASF), Kankakee, IL 07/25/2010 to 03/2021 Executive Administrative Assistant

Provide administrative and business support to the CEO of Kankakee’s largest manufacturing firm and support other executive management team members. Maintain CEO’s calendar -- plan and schedule meetings, teleconferences, and travel.

● Handle highly sensitive and confidential matters regularly requiring discretion and professional Provide administrative support for organizing meetings, travel, expenses, and calendar management for executive.

● Negotiated favorable terms and pricing agreements with resorts, vendors, caterers, and other providers for service at special events, saving at least $50K annually.

● Improved office efficiency by implementing a color-coded filing system and introducing additional time-saving measures.

● Enhanced communication between the manufacturing department and executive team, fostering a sense of teamwork and collaboration.

● Provide leadership to the administrative assistant community in terms of organizational processes across the global BASF company.

● Work with little direct supervision and adapt to changing business conditions.

● Utilizing strong communication skills and the ability to establish effective working relationships with internal and external stakeholders.

● Maintain a high level of tack and integrity due to the great frequency of senior-level internal and external contacts and the high degree of exposure to confidential data.

LA Thomas Security Corporation, Bolingbrook, IL 09/2007 to Present Part-time Fingerprinting Vendor

Provides fingerprinting services to classes, for concealed carry licenses, for employment, and for background checks.

● Fingerprinted for Conceal and Carry

● Background Checks

● Medical Marijuana

● Nurse

● Physicians

● Security Guards

Education and Training

1992 Northwestern Business College Business Administration 2013 University of Phoenix GPA 4.0 2008 AIU GPA 4.0 2009 Columbia College

Training: Completed numerous courses and seminars in customer service, sales strategies, inventory control, loss prevention, time management, leadership, and performance assessment. Software Training: Completed software training on Seibel, Oracle, SAP, Tie Codes, Lotus Notes, Epic, BTN, Word, Excel, PowerPoint, Publisher, InfoPath and Access.

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