French Customer Service Technical Support

Nizar Abdessalam

Mobile No.+639*********

Email Address: **********.*****@*****.***

CAREER OBJECTIVE:

To work with a company which would make full use of the knowledge and skills I have acquired through the years and provide me with an opportunity to learn and acquire more skills and training for self-development and future advancement to top management.

SPECIAL SKILLS

Talented with strong experience in office management.

Excellent customer service skills.

Proficient in Microsoft Word, Microsoft Outlook an Internet Browsers.

Outstanding presentation, reporting, and time management skill.

Experienced to work in a multi-cultural environment and able to handle pressure with minimum supervision, hardworking and very flexible to adapt from one role to another.

Fast typist and can operate standard office equipment such as fax machine, telephone switchboards, scanner, copier, etc.

PROFESSIONAL BACKGROUND

French Technical Support –Schneider Electric

( june13 up to November 9)

RESPONSIBILITIES

Receiving calls from (NAM) and Canada to assisting and resolving technical and software issues

of the product ( APC Back-ups)

Creating (RMA) to the clients

Reaching out APC facilities warehouse in USA (Pennsylvania) to follow up about shipping

and availability

creating return labels for the clients ( individual or companies)

maintaining good relationship with thee client and make sure all my cases are closed with a VSAT

Reason of leaving my 13A visa was not yet ready by that time

Business Owner (imported clothes)

(January 2021 Up to present)

RESPONSIBILITIES

Dealing with suppliers arranging logistics

Maintain to reach the Quota by increasing the sale

Being in touch with the clients to ask them what items they are looking for.

Studying the market prices and market availability

Always Update my products accordingly with the demand of the clients

Site Manager-Geronimo Limestone:

(January 2013 up to February 2020)

RESPONSIBILITIES

Maintaining the order in the site with the corporation of my team leaders

Singing contracts and agreements with clients

Following up the with clients Orders and payments with my secretaries and accountants

Following up with the purchasing team and expenses

Looking for and trying to create other markets

Following up the safety in the site with my safety team leader

,

Marketing / VIP Assistant (V.V.I.P & Gulf Princes and Sheiks)

UAE Al-Basel Group:

(March 2009– Nov 2013)

RESPONSIBILITIES

Advising clients to the best luxurious hotels rates in Dubai

Preparing a Trip schedule (Up to the Guest)

Double check personally the Royal Suites or the rooms booked for the guest

Double check the cars booked by the guest

Receiving the guest at the Majlass ( Princes and V.V.I.P Airport )

Dropping the guest at the Hotel

Take care of all his needs and demands during all his stay in Dubai

Preparing for the checking out once the guest is leaving

Take care of payments collection

Dropping the guest to the Majliss

Call Center Agent – IBT Global Call Center Services

(June 2007 Up To Feb 2009)

RESPONSIBILITIES

Troubleshooting technical issues.

Diagnosing and assisting client fixing issues.

Resolving network issues.

Speaking to customers to quickly get to the root of their problem.

Providing timely and accurate customer feedback.

Talking customers through a series of actions to resolve a problem.

Following up with clients to ensure the problem is resolved.

Providing support in the form of procedural documentation.

Managing multiple cases at one time.

Call Center Agent (sales department)l Contactopia.FZE

(April 2005 Up to April 2007)

RESPONSIBILITIES

Receiving calls from French and Arabic clients and assist them and guide them for their Trips.

promoting and marketing the business

dealing with customer queries and complaints

providing advice about visas or passports

selling holidays and promos.

meeting profit or sales targets.

EDUCATION

Diploma:

Professional Technician in the Micro Computer Equipment Maintenance

and networking

September 1999 until July 2001

Centre of Electronics in Sousse (Tunisia)

PERSONAL INFORMATION

NAME :Nizar Abdessalem

DATE OF BIRTH :11 Jun 1978

MARITAL STATUS : Married

NATIONALITY :Tunisian

LANGUAGE SPOKEN : English,Arabic,French,Tagalog

Visa type : refugee

*Personal references available upon request.

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