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Customer Service Store Manager

Location:
Falls Church, VA
Posted:
November 22, 2023

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Resume:

Anthony Delwin Meeks

**** ***** **** #*** ********** VA 22309 Cell: 703-***-****

O Obtaining a position where experience and training are valuable in order to further my career with advancement opportunities. Perform for an organization that practices, respect and stability. If a company strives for these goals and accepts nothing less, than both parties can achieve great success.

Experience Store Manager

Alexandre London

Andrews Air force Base

June 2021- Present

Day to day operations

Sales and customer service

Manage all Deliveries and receiving of stock/ items.

Manage and perform inventory of stock and sales.

Build and measure customers for custom suits orders.

Create, organize and distribute invoices for company payments and reimbursement.

Completing weekly reports for weekly sales totals

Entering data into computer systems- Company systems

Staying up on UPC and sales items for various seasons

Solving issues throughout the store when needed.

Meet and exceed weekly/yearly targets set by Head Office

Develop displays and advertisement for sales promotions.

Admiral Security Services (Account Manager)

Bethesda MD 20814, April 2014- March 2020 (Pandemic)

Responsible for the day to day operations.

Write policy and procedures for operations (Post Orders)

Training and Interviewing staff for position at the building.

Responsible for payroll and scheduling for the buildings.

Oversee three (3) building and work with two clients.

Schedule Training for the staff weekly, monthly and yearly.

Oversee a full staff that contains one (1) Site Supervisor and sixteen (16) Officers. Additionally, two (2) floaters.

Responsible for keeping and updating employee personal files.

Managed disciplinary issues and resolving conflicts that occurred within the staff. Also, to create a positive environment for the staff morale.

Create spread sheets as needed to track information data.

Virginia Hospital Center (Security Supervisor)

Arlington VA 22205, April 2013 - April 2014

Responsible for shift operations and shift paperwork, training and the preparing of shift schedule. Conducting roll-call briefings with security staff.

Dispatching officers on none-critical and critical incidents while completing a series of incident reports that describes the incident as they occurred.

Training Security staff on Control Center operations while maintaining an accurate log and monitoring over 800 cameras.

Respond patient assist calls while assisting Registered Nurse, Medical Doctors, and Technicians with combative patient. Access control of the hospital while following the policy/ procedures set forth by hospital administration.

Protecting patient confidential rights under the HIPPA laws of Virginia.

Knowledgeable of the Virginia Hospital Campus Environmental of Care (EOC) and Security Operations Procedures (SOP). Training security staff within the guidelines.

I have supervised a total of four (4) subordinates on a shift.

Conducted monthly Fire Drill with critic and Fire Extinguisher checks. Held monthly meetings with staff/shift.

I have Healthcare basic security, CIT and CPI training.

Old Dominion Security (Shift Supervisor)

Richmond VA 23230, April 2012 - March 2013

Responsible for shift operations and shift paperwork, training and the preparing of shift schedule. Conducting roll-call briefings with security staff.

Dispatching officers on none-critical and critical incidents while completing a series of incident reports that describes the incident as they occurred.

Keep an accurate helicopter log and assist pilots with patients when needed.

Certified Security Control Center operator at Fairfax Medical Campus. Monitoring over 1,200 cameras during assigned tour of Control center, keeping an accurate log of activity on Telephone log sheet.

Respond patient assist calls while assisting Registered Nurse, Medical Doctors, and Technicians with combative patient. Access control of the hospital while following the policy/ procedures set forth by hospital administration.

Knowledgeable of HIPPA violation procedures and patient rights.

Knowledgeable of the Fairfax Medical Campus Environmental of Care (EOC) and Security Operations Procedures (SOP). Training security staff within the guidelines.

I have supervised a total of eleven (11) subordinates on a shift.

Responsible for tracking the department’s time and attendance for staff.

I have Healthcare basic security training and CPI training.

Lieutenant (Sector Supervisor)

Code3 Security & Protection Services, Inc. Ellicott City MD, August 2007 - October 2012

Responsibly for public safety at residential communities while enforcing rules and regulation that adhered to specific locations.

Observe, Patrol and report any unusual activity but not limited to daily report, light inspections with incident reports. Work closely with P.G. County police officers while on properties. Checking vehicle for violation in parking area on property.

Rove through other assigned properties to check and inspect subordinates job knowledge, performance and daily log sheets. Collect company’s documents from site when needed. Inspect company vehicle on a daily base with operation.

Meet with clients on property issues while coordinate meeting with company and agency.

Control access to residential properties, Site specific location.

Training, Scheduling, Payroll, writing Site Post Orders for properties, managed disciplinary issues and resolved conflicts that occurred within the shift.

I have operated fifthteen (15) commercial/residential properties within my Sector.

Site Supervisor

SecurGuard Inc., McLean VA, April 2007 - September 2007

Directly responsible for subordinates of seventy-eight (78) employee staff. Eight (8) of which were supervisors within the day to day operation, providing direction and monitoring where necessary.

Responsible for payroll, scheduling and training of officers. The training varied with different types of information. One method used was the audio-visual type of instruction with supervisor intervention for questions and answers, another method was the demonstration-performance method. Ensuring that officers had proper job knowledge and was ready to handle assigned post.

Managed disciplinary issues and resolved conflicts that occurred within the shift.

Responsible for documentation and accountability covering but not limited to incidents, daily activity reports. Computer interaction regularly with different software’s, equipment tracking issues and inventory.

Shift Supervisor

Sectek Inc., Reston VA, Sept 2004 - Mar 2007

Direct responsibility for subordinates of fifth teen (15) officers within the operation of the shift, proving direction and monitoring where necessary.

Responsible for conducting guard mounts. Ensuring all officers are proper uniformed, instruct and direct on special activities, checks, alerts, out of service alarms or any pertinent information. Officers are armed with weapons during this time and sent to assigned post in timely manner.

Shift supervisor responsibility was training of officers. The training varied with different types of information. One method used was the audio-visual type instruction with supervisor intervention for questions and answers, another method was the demonstration-performance method. Ensuring that officers had proper job knowledge and was ready to handle assigned post.

Managed disciplinary issues and resolved conflicts that occurred within the shift.

Responsible for documentation and accountability covering but not limited to incidents, daily activity reports. Computer interaction regularly with different software’s, equipment tracking issues and inventory.

Security Officer

Montgomery Security Services, Silver Springs MD, Apr 2002 - Aug 2004

Operated company patrol vehicle, with gas card. Inspection of vehicle and documentation of miles and gas read.

Observe, Patrol and reported any suspicious activity.

Controlled access to facilities.

Writing series of reports throughout the shift.

Security Director

Professional Security Consultant, Silver Springs MD, April 1996 - Mar 2002

Managed a team of twenty (20) officers and four (4) supervisors over 24/7- crossover shift, with overall responsibility for operations.

Responsible for the management of scheduling, training, payroll, staffing personnel and billing client for special events not binding with contract.

Responsible for reporting directly to the client all operational data and statistics.

Coordinated areas on property where Detex systems would be used.

Managed disciplinary issues and resolved conflicts that occurred within operations.

Education Ballou Senior High School, Washington DC, 20032

Sept 1991 - June 1994

High School Diploma

Licenses Licensed and certifications, March 2007

State of Maryland Permit to Carry a Handgun (438-71228)

State of Maryland Security Guard Certification (102-119102)

Certified in Retail Loss Prevention

Standard First Aid

Adult CPR/AED & Infant and Child CPR

MEB Certification of Competency

Special Police (District of Columbia)

DCJS Certified

References References are available on request.



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