Customer Service Front Desk
Resume:
Katrina Douglas
Reseda, CA *****
********************@***********.***
Objective: To obtain a position that offers opportunity for growth and advancement. Work Experience
Customer Service Representative
Farmers Insurance - Woodland hills, CA
September 2021 to Present
· Answering Phones
· Greeting Clients
· Administrative work
· Providing knowledgeable answers to questions about product, pricing and availability.
· Work with internal department to meet insured’s needs.
· Data entry
· Communicate with customers via phone and email.
Front Desk Receptionist
Lockton Insurance Brokers - Encino, CA
October 2018 to August 2020
• Telephone and front desk reception
• Database and records management
• Customer service
• Executive and administrative support
• Calendar management
• Office and supply maintenance
Pricing Coordinator
Super King Market - Northridge, CA
April 2017 to April 2018
· Provide exceptional customer service
· Maintain company cleanliness standard
· Daily review of all tag maintenance including weekly ads and specials to ensure accuracy of pricing to register system
· Departmental sign audits up to and including COOL signage
· Daily scanning for expiring product report
· Daily, weekly and periodic cycle counts as directed Security Officer
Securitas - Thousand Oaks, CA
April 2016 to November 2016
· Secures premises and personnel by patrolling property; monitoring surveillance equipment; Inspecting buildings, equipment, and access points; Permitting entry.
· Acts as a receptionist for client facility to control access through the admittance process.
· Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
· Observes and reports incidents or suspicious activity to client representatives, company management, life/safety personnel.
· Prepares logs or reports as required for site; writes and/or types reports and/or enters information in a computer using standard grammar; inspects security control logs and takes action as required.
· Provides administrative support, such as answering telephone, taking and delivering messages or transferring calls to voicemail when appropriate personnel are unavailable. Cashier
Super King Markets - Van Nuys, CA
June 2013 to May 2016
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· Greet customers as they arrive at the store and provide them with information about products and/ or services
· Respond to customers’ complaints and resolve their issues
· Take payment in exchange of items sold
Cashier
Ross - Sherman Oaks, CA
February 2010 to September 2010
· Received cash, checks and completed credit card transactions from customers and employees.
· Answered questions from and provided information to customers about merchandise for sale.
· Directed and escorted customers to fitting and dressing rooms and to cashier. Customer Service Associate
JC Penny Northridge
November 2007 to February 2009
· Obtained merchandise from stockroom when merchandise was not on floor.
· Compute sales prices, total purchases and receive and process cash or credit payment.
· Place special orders for customers or called other stores to find desired items. Cashier
Kmart - Northridge, CA
August 2005 to October 2007
· Operated cash register with peripheral electronic data processing equipment, for bar coding.
· Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors, and emptying trash cans.
· Process merchandise returns and exchanges.
Education
diploma in Medical Billing
Devry University
October 2021 to June 2022
High School Diploma
Grover Cleveland High School
Skills
• organized
• Major strengths in planning, problem solving and communication.
• Assertive
• Excellent, interpersonal and organizational skills.
• Excellent computer skills
• MS Word
• goal oriented
• Typing ability of 35 words per minute and 10 key by touch
• Strong background in all phases of customer service.
• Excel
• efficient.
• self-motivated
• Phone Etiquette
• Microsoft Outlook
• Data Entry
• Medical Billing
• Microsoft Powerpoint
• ICD-10
• Pricing
• Insurance Verification
• Medical Coding
• Security
• Surveillance
Contact this candidate