CATHERINE

BREA

ad1dfk@r.postjobfree.com

862-***-****

Newark, NJ 07108

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To whom it concerns: The enclosed resume is being submitted for consideration of the position of member service representative that is available. My previous jobs have given me the ability to negotiate, work with clients easily, and to always excel in my field. I have had a history of exceeding my quota and being one of the top 5 percent sellers at Verizon. I was the number two field sales representative for Slomin's Home Security and at Verizon I used to exceed my sales quota. If hired I will benefit the company from beginning to end. One of my strengths is establishing rapport with the customer, which results in higher referral and residual income. I am enthusiastic about meeting with you so that I may explore any opportunity that becomes available to me in the future. Objective: To secure a challenging and rewarding position where I can utilize my diversified knowledge of services, competitors and regulations. Reliable professional with experience notarizing documents, filling out paperwork and verifying client identities. Consistent with following notary process and knowledgeable of relevant laws and regulations.

PROFESSIONAL SUMMARY

ABM Industries - Shift Manager

Staten Island, NY • 05/2019 - 05/2021

WORK HISTORY

Trained and mentored new employees to maximize team performance.

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Kept employees operating productively and working on task to meet business and customer needs.

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Worked closely with team members to schedule breaks and shifts to meet state regulations.

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Coached crew members to optimize performance and motivate toward more efficient work.

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• Tracked receipts, employee hours, and inventory movements. Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.

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Adhered to company standards and compliance requirements for operations and cleanliness of areas.

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Scheduled staff to establish adequate coverage during peak business hours.

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Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.

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• Supervised ongoing daily production phases.

Located and resolved problems with team production and performance to maintain consistent quality levels.

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Collaborated with other leaders and executives to direct workflow and support operations.

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Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.

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• Managed staff hiring, training and supervision.

Implemented policies and standard operating procedures for continuous improvement.

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• Interpreted work order information and specifications to plan, SKILLS

Service, Sales, Excel, Microsoft

word, Medical terminology,

typing 45wpm.

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• Customer Relationships

• Weekly Payroll

• Public Service

• Proficient in Software Program]

• Employee Performance Reviews

• Customer Experience

• Customer Care

• Personnel Scheduling

• Bank Deposits

St. Peter's College

Jersey City, NJ

Associate Of Applied Business:

Business Administration And

Management

EDUCATION

Community Access Unlimited - Consultant Representative 05/2013 - 02/2014

ADT Home Security - Residential Sales Representative 05/2012 - 11/2012

Slomin's Home Security - Door-to-Door Salesperson

schedule and complete jobs precisely.

Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.

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Increased customer satisfaction and grew business by maintaining close relationships with customers.

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Responsible for assisting Personal Preference Participants in developing and implementing a Cash Management Plan (CMP)

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The CMP gives Consumers the opportunity to manage their own Medicaid benefits through maintenance of a monthly budget

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Responsible for providing follow-up services to each Consumer once the CMP is approved by the State Office on Disability Services

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• Provide direct service to the program Participants Quarterly in-person visits to be conducted at the participant's location of service

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Explain program requirements and guidelines to participants and help them to navigate the program successfully

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• Keep written records of all contacts with participants

• Enter notes in Excel Database

Prepare monthly billing detail sheet of all contacts conducted in the month

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Perform initial visit and obtain all documentations for new participants

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• Scheduling contact to be made within 48 hours of receipt referral Ensure that all budget documents CMP are prepared and submitted on a timely basis and that they are complete and correct upon submission

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• Full fill all program administrative responsibilities Built relationships with customers and community to promote long term business growth.

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• Contributed to team objectives in fast-paced environment. Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

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Sell products within assigned territory, maintaining assigned sales quota and following established guidelines

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• Identify prospects utilizing creative lead generating techniques Present sales presentation and proposal to prospects, identifying positive features and advantages of our products and services over those of the competition

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Adhere to current ADT policies, procedures, products, programs and services

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• Follow up with prospects

• Prepare final contract for signature

Process work order and complete all paperwork in accordance with approved and standardized procedures

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Post installation follow-up by contacting customer ensuring commitments were met and generating referrals

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Maintain customer retention by affirming customer satisfaction after the completion of both 6 and 12 months of service

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02/2011 - 04/2012

Verizon Communications - Bilingual Customer Support and Sales Consultant

07/1999 - 09/2009

Catherine Notary Public - Certified Notary Public

Newark, NJ • 07/2003 - Current

Maintained an average of 30-40 sales per month by utilizing negotiation skills

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Advised customers of our complete product base to help determine their security needs

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Performed follow up customer service by helping customers with all their needs during installation

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Awards—Recognized several times by the Northeast regional sales manager as a top earner and leader

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• Supervisor Reference Number: 732-***-****

Handle request from existing and new customers for installation both FIOS and copper Services

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Negotiate service orders resolve billing disputes and consult customers daily to determine optimal residential value added services, features and bundles

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Plant and Accounting Specialist – Worked as liaison between several departments within Verizon to correct and process orders in pending or errors status for residential FIOS and copper customers

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Performed support functions trouble reports and trained others for position

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Served as In-charge during absence of managers for both FIOS and Copper

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Sales Consultants – Responsibilities included customer's takeovers and coaching or feedback of consultants as required

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Nesting Coach – Served as a guide for new consultants entering both FIOS and copper gates, after initial training

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Provide administrative support to MSSC South Management Team that requires confidentiality

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Special projects assisting Team Leader compiling data for office reports including team daily sales report, unidentified sales report and sales adjustments for appraisal purposes

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• Supervisor Reference Number: 203-***-****

Built relationships with customers and community to promote long term business growth.

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• Contributed to team objectives in fast-paced environment. Informed customers of promotions to increase sales productivity and volume.

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Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

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Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

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Selected correct products based on customer needs, product specifications and applicable regulations.

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Trained new employees on customer service, money handling and organizing strategies.

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• Stayed current on company offerings and industry trends.

• Negotiated prices, terms of sales and service agreements.

• Attended monthly sales meetings and quarterly sales trainings. Examined documents for accuracy, completion and compliance before notarizing.

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Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.

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Provided guidance to customers to facilitate completion of notarial documents.

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Drafted and executed notarial affidavits in accordance with applicable laws.

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Administered oath to document signers to obtain affirmation of truth.

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Volunteered to help with special projects of varying degrees of complexity.

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