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JOHN ERIC STURDIVANT

SUMMARY

Self-motivated and dedicated professional with more than 16 years of industry experience committed to working for various healthcare facilities to enhance their operational efficiency after examining the industry's profit, efficiency, and structure. Displays an outstanding ability to oversee multiple aspects of clinical, and medical practice administration including staffing, budgeting, scheduling, customer service, business development, reporting, and compliance with guidelines. Specialize in identifying the problem of the healthcare industry, performing preliminary research work, finding solutions or methods to save money and improve work efficiency; suggesting ideas or methods to the client, and giving a detailed report of the findings. Possesses excellent interpersonal skills, and is capable of resolving multiple, and complex issues coupled with motivating junior subordinates to peak performance.

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PROFESSIONAL EXPERIENCE

Ambulatory Practice Manager OBGYN 12/2020 - Present Atrium Healthcare

Operations Associate II 06/2017 - 12/2020 Care Delivery Operations Team, Carolinas HealthCare System/Atrium

Ensures the accuracy of patient-related activities such as registration, managed care referrals, the collection, recording, and distribution of cash and check payments, medical assisting vital signs, and lab tests.

Demonstrates fluency in the EMR/Canopy, effectively implementing and monitoring utilization of the tool for improved preventive medicine and disease management practices.

Develops and leads adherence to organizational policies and procedures for all ambulatory practices. Accountable for operational and financial performance results of medical practices.

Analyzes data with physician co-leader, using data to work collaboratively with providers, other team members, patients, and vendors to continually enhance performance, positively affecting clinical outcomes and patient satisfaction.

Performs administrative duties associated with managed care, referrals, pre-certifications, and other insurance requirements.

Responsible for ensuring the practice’s compliance with hospital, Department of Public Health, and Joint Commission standards and policies.

Administered all issues for client businesses and operating data and administer all processes.

Managed relationships with key stakeholders both internal and external.

Designed strategies for performing business analysis and associate initiatives for an increase in profits.

Implementation of an electronic medical record system including Canopy/CPOE, Epic/Encompass.

Prepared various analytical processes for clients and perform regular quality checks on various clinical processes.

Educated side of regional operation centers and new employees on medical, computer, and operational processes.

Coordinated with various departments and designed strategies for all healthcare operation projects.

Promoted process efficiencies and assisted management by promoting supported tools that increase productivity within medical practices.

Medical Assistant Certificate United States Army 06/1994 - 06/2002 Courses: Airman Leadership School, Army Combat Lifesaver, Joint Culinary Center of Excellence, Army Food Service Specialist

Executive Manager 04/1998 - 06/2005 Showmars of America

Food Service Specialist 94B/92G 07/1994 - 07/2002 United States Army

Administered medications and injections along with clinical tests were performed on patients.

Educated patients about medication, wound, and diabetic care, and draw blood specimens from patients.

Maintained consistent track of diabetic patients' A1C and educated airmen on maintaining a healthy lifestyle

Assisted providers and set up exam rooms for clinical procedures, optometry, drug testing, lab & immunizations.

Aerospace Medical Technician/EMT 09/2006 - 03/2014 US Air Force Guard

Assisted with translation for Spanish-speaking patients.

Performed cholesterol screenings to ensure patients maintained healthy levels.

Maintained healthy levels for diabetic patients by monitoring A1C and blood pressure levels.

Provided extensive education to the public on maintaining a healthy lifestyle.

Community Relations/Wellness 05/2011 - 03/2014 Dove Internal Medicine

Received, screened, interviewed, and registered patients or clinical research subjects.

Took and recorded vital signs, as appropriate to clinic operations, and assist with routine medical procedures.

Acted as a patient advocate and liaison for Carolina’s Healthcare System in dealing with the community.

Collected, verified, recorded, and maintained data on clinical activity and research; and prepared reports.

Provided dictation or transcription services as well as Spanish translation services.

Performed waived testing (urine dipstick, urine pregnancy test, blood glucose testing), perform EKGs, and administer immunizations.

Clinical Assistant II 05/2011 - 03/2014 Dove Internal Medicine, Union West Urgent Care

Explained the purpose and procedure of hyperbaric treatment to the patient.

Ensured continuous patient supervision during each hyperbaric oxygen therapy treatment.

Made proper adjustments to ensure the patient’s safety and the safe and effective use of the equipment.

Operated and maintained the hyperbaric chamber and other hyperbaric support oxygen systems as required.

Proficient in emergency hyperbaric and fire safety procedures and conducts & documents safety drills with staff.

Utilized data software for wound management and offered Patient Translation in Spanish.

Made appropriate data entries for daily hyperbaric treatments and wound care clinic visits and keeps complete and accurate patient records as they pertain to treatment documentation.

Hyperbaric Technician/Director of Safety 03/2014 - 06/2017 Carolinas HealthCare System

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