Property Manager Customer Service

Michelle Thomas

ad1de6@r.postjobfree.com

313-***-****

Objective: Obtain a position as a Property Manager in a Residential setting, with a company where I can continue to be challenged and inspired in an ever-growing market and economy. Open to all opportunities in the Customer Service Management Industry.

Summary of Qualifications

·23 years of experience in Property Management

·Ability to meet deadlines and goals

·Adept and experienced in problem solving and providing solutions

·Effectively able to communicate complicated concepts in an understandable manner delivering the message to match the audience

·Excellent qualifications in leadership and interpersonal communications

·Excellent leadership and team building skills

·Experienced in hiring, training, motivation and evaluation

·Implement and coordinate plans to enhance performance

·Maximize resources to achieve customer satisfaction and increased productivity

·Persuasive with ability to communicate effectively with culturally diverse audience Public speaking and executive management briefing experience

·Skilled in finding broken systems and performing necessary change through project management or other methods

·Solid supervisory skills

Professional Experience

Residential Manager, Huntington Management January 2016 – April 2019

Duties:

·Managed/maintained a staff and the overall performance of 260 Apartments

·Responsible for stabilizing all financial aspects

·Reviewing all month end financial, occupancy and variance reports

·Collection of rent and bank deposits; reducing delinquencies, resident relations

·Market and lease vacant inventory apartments through internet, flyers and referrals

·Bids, negotiate and prepare contracts/Supervise vendor services and contract work

·Maintain files to keep the property in compliance with company policies and regulatory requirements

Property Manager, Continental Management October 2009- October 2014

Duties:

·Managed/maintained a staff and the overall performance of 162 Townhomes and Apartments

·Responsible for all financial aspects

·Reviewing all month end financial and occupancy reports

·Collection of rent and bank deposits; reducing delinquencies, resident relations

·Marketing vacant inventory apartment/townhomes through internet, flyers and referrals

·Bids, negotiate and prepare contracts/Supervise vendor services and contract work

·Maintain files to keep the property in compliance with company policies and regulatory requirements

Accomplishments:

·Increased occupancy from 50% to 100% within a year period.

·Maintained budget expenses under 6%, Also holding the award for Exceeding Budgeted NOI for 2 years straight

·Decreased property delinquency from 30% to 5% within 90 days.

Assistant Manager, GFI Management August 2006 – October 2009

Duties:

·Responsible for all financial aspects

·Prepare weekly performance and fiscal reports

·Collection of rent and bank deposits

Accomplishments:

·Assisted with due diligence process of future company acquisitions

·Decreased property delinquency from 8% to 5% within 60 days.

·Increased occupancy from 80% to 98% within a six month period.

Education and Training

·Northwestern High School - Diploma

·Michigan Institute of Real Estate

·National Apartment Association of Michigan – Certified Apartment Manager

·Property Management Association of Michigan- Fair Housing Certificate

·Tax Credit & Section Based Properties

·COS, Certified Occupancy Specialist

Computer Skills

Property Management Software

·Resident Screening & Rent Grow Credit Reporting

·MRI

·Onesite and Yardi 7s

·Quick Books Pro

·Resident Data

·Office 95, 98, 2000, 365 Outlook

·Data Entry

Microsoft Office Software

·Excel

·PowerPoint

·Publisher

·Word

Affiliations

DMAA and the Education Committee

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