Program Manager Social Media

Tawanna Murphy

Toledo, OH *****

*******.****.**@*****.***

419-***-****

A results-driven, dedicated professional with extensive leadership experience.

· Over 20 years of Revenue Cycle/Operational management.

· Motivates teams with a “Big Picture” perspective to contribute towards company’s overall strategic goals.

· Collaboration with key stakeholders to achieve organizational goals and objectives.

· Expert motivator and relationship builder.

· Well-organized, customer focused, self-motivated individual with the ability to rapidly learn new tasks.

· Track record for consistently meeting goals and delivering a high level of job performance.

· Proven ability to build strong customer/client relationships.

· Hiring Manager

· Lean Leader-Six Sigma Program/Project Management Work Experience

Business Owner/Retail Sales

Tia’s Gems - Toledo, OH

December 2020 to Present

E-commerce Business Owner/ Brick and Mortar Owner (2022-2022) Daily operations of both in store and online sales Marketing on Social Media Platforms

Subscriber Marketing with email, Google Ads and text notifications Inventory and Stock tracking

Revenue and Liability tracking

Program Manager

The Epilepsy Center of NW Ohio - Maumee, OH

April 2023 to November 2023

· Provide leadership and support the House Supervisors and the Direct Support Professionals to ensure policies and procedures and delivery of services are consistent with agency mission and contract requirements, state and federal regulations. In addition to ensuring the overall health and safety of our individual’s, the Program Manager also ensures the effective and efficient use of available resources and is responsible for overall management of program staff including the supervision style and effort for the retention of staff and continuity of care for the individuals.

· Make sure consistency and compliance with ISP requirements, and agency policies with the following ISP, Outcome goals, etc.

· Collaborate with Medical Team to ensure all medical administration records are updated and meds are being distributed according to guidelines.

· Facilitate positive communication between all staff and team members.

· Complete performance appraisals in partnership with House Supervisors

· Ensure staff are trained within agency guidelines and training requirements.

· Attend and coordinator regular House meetings.

Business Analyst-Temp Job

Robert Half/ Game One - Holland, OH

July 2022 to August 2022

Accounts Payable/Accounts Receivable

Process Invoices and submit to clients.

Communicate effectively with clients regarding accounts. Works closely with Sales Representatives to collect PO numbers. Director of Revenue Cycle

Ensemble HP/Mercy Healthcare - Toledo, OH

November 1998 to November 2019

Director of Pre Access-Team. Manage Diagnostic Scheduling Team, Insurance Verification Team, and Prior Authorization Nursing Team.

· Oversee the overall operations and management of the team to ensure policy and processes are followed.

· Develop and implement strategic plans to achieve the goals of the organization.

· Collaboratively work with the Patient Accounting dept to ensure clean bills are produced.

· Effectively communicates with other department leaders for problem solving and relationship building.

· Denials Management- Responsible for addressing errors, trends and problematic systems that slow down reimbursement.

· KPI’s and Metric reporting to CFO’s and CEO’s

· Tactfully corrects employee behaviors to increase productivity and enhance employee skillset.

· Leads department meetings to keep team members apprised of key information within the department.

· Open door policy to discuss and rectify issues; provides constructive feedback for development.

· Proactively works to ensure that daily productivity goals are met.

· Responsible for maintaining monthly schedules for 60 employees.

· Process and complete payroll

· Project leader for implementing commonality across multiple locations. additional Past Work experience

· Manufacturing Plant

· Restaurant Server

· Healthcare Registration, Scheduling, Insurance Verification/Prio Authorization and Financial Assistance Software/Programs Used

· Excellent Microsoft Office Skills, i.e., Excel and Word

· Epic (EMR systems)

· Kronos Time and Attendance

· Visionware

· HPF Document Imaging

· Care Medic

· Symposium Web Client

· People Soft

· Data Register

· SCI solutions

· HPS payment system

· Recondo

· Cisco

· Time Management

· Sandata

· Ohio Dept of DD

Education

Business Science Management

University of Phoenix - Phoenix, AZ

October 2015 to November 2016

Jesup Scott High School

Certificate

Mercy College of Northwest Ohio

Skills

• Over 20 years of Revenue Cycle/Operational management.

• Motivates teams with a "Big Picture" perspective to contribute towards company's overall strategic goals.

• Collaboration with key stakeholders to achieve organizational goals and objectives.

• Expert motivator and relationship builder.

• Well-organized, customer focused, self-motivated individual with the ability to rapidly learn new tasks.

• Track record for consistently meeting goals and delivering a high level of job performance.

• Proven ability to build strong customer/client relationships.

• Hiring Manager

• Lean Leader-Six Sigma Program/Project Management

Contact this candidate