Front Desk Customer Service
Resume:
Kristine A.Patanao
Front Desk Manager
Front Desk Manager with more than 7years of
experience in the spa and wellness
industry.Recognized for the ability to communicate with customers,providing exceptional service that ensures client retention and positive feedback.Adept at balancing multiple task with a friendly demeanour..
PROFECIENCES
• Customer Service
• Customer Relation
• Team Management
• Ability to communicate and present well
• Leadership Qualities
• Team work
• Quick Learner
• Skilled in Operating system and applications including microsoft work,Excel&Powerpoint.
EMPLOYMENT HISTORY
SOUL SENSES SPA AND WELLNESS
Atrium center Khalid bin Waleed street Bur Dubai
UAE
November 2013-November 2019
FRONT DESK MANAGER
• Team management
• Managing Administrator &Operations
• Maintaining Hygiene in the Spa
• Training a team of 10 for Customer Service &Sales
• Converting Walk -in inquires to In house members
• Up selling & Cross selling
• Sales management &achieving targets
• Handling Customer Complaints
SOUL SENSES SPA AND WELLNESS
Granduer Al Barsha 1
UAE
August 2021-August 2023
FRONT DESK MANAGER
• Team management
• Maintaining Hygiene in the Spa
• Up selling &Cross selling
CHOWKING ORIENT RESTAURANT
Dubai UAE
April 2011-April 2013
SENIOR CASHIER
• Manage cash and sales transactions in dining facilities including promoting services,improving customer satisfaction answering to inquiries, reporting to the restaurant’s manager and greeting customer.
WIPRO BPO
Cebu Philippine
January 2021- June 2021
TELE SALES REPRESENTATIVE
• Contacting potential or existing customers to inform them About a product or service using scripts.Answering questions to understand customer requirements and close sales. EDUCATIONAL HISTORY
• Indiana Aerospace University
Airline Management Major in Business
Administration
2003-2006
• Looc Norte National High School
1999-2003
Poblacion,Asturias Cebu Philipine
• Asturias Central Elementary School
1993-1999
Poblacion Asturias Cebu Philippine
LANGUAGES
• English
• Spanish
• Cebuano dialect
• Arabic
PERSONAL DETAILS
***********@*****.***
Contact
Address
Bur Dubai UAE
Contact this candidate