Customer Service Payroll Hr

**** **** ******* ***** ************, FL *****

904-***-**** ad1dcf@r.postjobfree.com

OBJECTIVE

A self-motivated, enthusiastic, creative professional with over 20 years' experience working in a fast-paced Payroll/HR role. Proven ability to manage multiple projects concurrently while providing excellence in customer service and work product. Seeking opportunity to share and expand my knowledge while working with a dynamic team.

SKILLS & ABILITIES

Resourcefulness to multi-task and complete all projects accurately and on-time.

Ability to handle complex situations with professionalism and confidentiality.

Excellent communicator who enjoys collaborating with other team members to solve complex problems.

Proven ability to mentor and work with teams of multi culture, multi domain across the globe. Excellent ability to work with different teams, people and manage business expectations and deliverables while working in a team or as an individual.

Identifies and addresses client needs while building, maintaining, and utilizing networks of client relationships and community involvement; communicating value propositions; managing resource requirements, project workflow, budgets, billing, and collections; and preparing and/or coordinating complex written and verbal materials

2022 to Present.

2017 2021

Workday Payroll Manager, Pretium

10 or more years of relevant payroll work experience including managing a comprehensive payroll process including effectively managing direct reports.

Experience with multi-state payrolls larger than 1,000 employees with multiple classifications

Experience with executing complex benefits programs within payroll and automated HR and payroll systems; Workday, Cloud pay, and OSV

Apply strategic thinking to eliminate manual processes and reduce overall processing time.

Responsible for the timely preparation and calculation of any off-cycle processing in all regions, i.e., termination pay, special bonuses.

Working hand in hand with Workday Practice, HRIS, Benefits, Compensation on projects including changes in configuration to earnings, deductions, benefits, including testing and deployment.

Interact with the Business to gather and clarify business requirements and translate requirements into system functionality utilizing best practices and making recommendations to ensure optimal system functionality.

Senior Payroll Analyst, Black Knight Inc.

Spearheaded the implementation from Oracle to Workday as the HRIS/Payroll platform for 5K employees.

Created test scenarios for testing all in scope many Business processes like Hire, Job Change, Promote, Transfer, Terminate, Compensation changes, Employee Self Service process, Manager Self-service processes.

Work hand in hand with HRIS in the coding of leave requests

Complete payroll operation functions end to end for 5000 employees (Workday) to ensure all payroll processes and responsibilities are accurately achieved, completed in a timely manner and follow federal and state regulations, including payment processing.

Ensure compliance with all corporate policies and procedures and maintain payroll disaster recovery methodology.

Partner with Compensation, Benefits, HRIS, Equifax, ADP, Finance and Accounting teams to ensure the accuracy, timeliness and compliance of reporting and data integrity.

Complete payroll project plans and schedules relating to ongoing enterprise-wide and internal enhancement projects.

Reconciling end of year payroll processing W-2s and W-2Cs

Work on EIB’s and load the new data and change the existing data.

2015 to 2017

Senior Payroll Analyst, Haskell

Responsible for timely processing of all weekly, Ulti-pro payroll system for the bi-weekly and international payroll, including checking calculations for proper overtime calculations, payment amounts, taxes, and deductions. For over 3300 employees.

Assist managers, supervisors, and employees as they interface with Kronos, including timecard approvals, password resets and maintenance.

Prepares weekly Certified Payroll reports and distributes to appropriate personnel.

Creates import files and balances in the systems for payroll processing.

Processes weekly payroll journal entry posting.

Processes various payroll-related reports for job-costed labor, payroll deductions, tax-offsets.

Updates employee information regarding pay, taxes, deductions, and miscellaneous as needed for new hires, changes, and terminations.

Worked on special projects, including the integration of Kronos.

2013 to 2015

Payroll and Project Analyst, NGA

Spearheaded the implementation of clients HR Shared Services Center using Workday as the HRIS platform for 50k employees.

Demonstrated intimate-level abilities and/or a proven record of success managing efforts with identifying and addressing client needs.

Leads multiple workstreams and/or multiple projects with an understanding of the Workday HCM solutioning.

Strong written and verbal communication skills with the ability to interact professionally with partners of varying levels within the organization and external to the organization.

Provides recommendations based on leading practices and relevant industry experience.

2010 to 2012

Human Resources Manager/Talent Acquisition, Republic Services

Served in multiple roles across HR functions, including HR management, for a waste management company.0

Led a team of 2 HR professionals and was responsible for the design and administration of corporate HR programs including:

Handled full cycle recruiting for the organization and retention strategies.

Managed workers' compensation and litigation claims; handled all correspondence and communications with Regional and Site Managers regarding "return to work " options.

Developed and delivered training on various subjects including New Hire Orientation, Supervisor Orientation, EEO Issues in the Workplace, Workplace Violence Prevention, Harassment Prevention, Avoiding Wrongful Termination Claims, FMLA/STD, and others.

Monitored time (Kronos) and attendance system to ensure supervisors approved records on timely basis; Developed and implemented a Variable Pay Program that covered all employees and shifted focus from base pay to incentive pay (based on individual and company performance).

Developed an employee roundtable communication program and led meetings with groups of 8-12 employees across company to gain feedback and drive engagement strategies.

Developed and led several other HR initiatives aimed at ensuring compliance while retaining an engaged workforce.

2002-2010

Manager, Human Resources, SYMCOR

Served as Corporate HR Manager for a Banking firm with a staff of 5.

Developed and implemented new organizational compensation plan with profit-sharing bonus.

Developed and introduced a new annual employee recognition program.

Actively involved in the acquisition process of three companies - from due diligence phase to effective integration within parent company.

Developed and put a new performance appraisal/career development program into place.

Sourced and selected a new 401(k) plan administrator for company's savings plan.

Sourced and selected new medical, dental and disability benefits program with significantly greater coverage for employees and savings to company - attained 90% participation with new plan.

EDUCATION

Rutgers University, New Brunswick (NJ) - Studied Business Administration

PROFESSIONAL AFFILIATIONS: Member, Society for Human Resource Management (SHRM)

American Payroll Association Member (APA)

CERTIFICATIONS

ADP Certified Employment Law Certified Behavioral Interviewing

FMLA Certification FPC Certification Payroll 101 Fundamentals Lawson

SAP Workday Center for Creative Leadership

HIPAA Report Writing Workday Community

SOFTWARE KNOWLEDGE/TECHNICAL EXPERIENCE

Workday HCM OSV ADP Smart Compliance

Microsoft Office Suite JD Edwards SAP

Kronos BrassRing Lawson

UltiPro Oracle Report Writing

PeopleSoft Time Tracking Absence and Time off

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