GERVANI ATKINSON

ad1dc0@r.postjobfree.com 772-***-****

Oklahoma City, United States 73134

https://www.linkedin.com/in/gervani- atkinson-7bb154175/

SKILLS

SQL analytics

Project coordination

Data visualizations

Excellent Communication

Planning and Coordination

Microsoft Office: Word, PowerPoint, Outlook, Excel, Teams, and SharePoint

PostgreSQL

Client/Customer- facing engagement.

Strong business acumen

EDUCATION

Indian River State College

Ft. Pierce, FL • 12/2018

Bachelor of Science: Organizational Management

PROFESSIONAL SUMMARY

Detail-oriented and results-focused professional with a passion for driving operational excellence and delivering exceptional customer service. My skills in data analysis, process improvement, and customer interaction make me a valuable asset to any organization, and I look forward to contributing to a team focused on both operational efficiency and the highest levels of customer satisfaction.

WORK HISTORY

Insight Global (Contracted thru B-SWIFT) - Implementation analyst Chicago, IL 11/2022 – Current.

•Creating and overseeing UAT testing for client software and data

•Conducted meticulous research and executed data quality improvements, achieving a remarkable 20% decrease in data entry errors while guaranteeing the uninterrupted flow of precise data into databases.

•Conducted an in-depth requirements analysis to meticulously identify and simplify complex business rules and use cases, yielding a notable 15% enhancement in operational efficiency and a 10% reduction in project development time.

•Skillfully extracted and interpreted data patterns, translating insights into actionable outcomes.

•Leveraged data visualization tools to proficiently convey and communicate valuable business insights.

•Drafted Import and data mapping for Client EDI files to transfer to company system.

•Software testing for client approval for benefit administration

•Creating tickets for work order for various needs for benefit administration

•Conducted comprehensive audits of IRS data provided by third-party companies to ensure strict compliance with the Affordable Care Act (ACA) mandate, consistently maintaining a 99% compliance rate and facilitating accurate client reporting.

•Assist with post implementation client with data issues and process, assist the ongoing team in managing client after go live dates.

Marsh Insurance Brokers - Operations Analyst

Scottsdale, AZ • 08/2021 - 06/2022

Leveraged operational and data analysis to identify and rectify errors, mitigating existing risks within an online data management system, resulting in a 20% reduction in data discrepancies and a 15% increase in system efficiency.

Spearheaded the implementation of data error correction processes for QA testing, ensuring data accuracy for client executives and VP stakeholders, leading to a 30% reduction in critical errors and a 25% increase in overall data quality.

Proficiently utilized Excel for data cleaning, robust analytics, outlier identification, and seamless generation of daily, weekly, and monthly reports, optimizing data integrity and decision- making processes.

Created tables, views, and materialized views with a combination of macros and pivot tables in Excel, streamlining data organization and analysis for enhanced decision-making capabilities.

Produced CRM reports to uphold comprehensive client records, encompassing customer activity and personal information, ensuring data accuracy and client satisfaction.

TTEC/USAA - Licensed Insurance Agent

Oklahoma City, OK • 11/2019 - 07/2021

Provided exemplary customer service within a high-volume insurance call center, addressing policyholders' inquiries, policy changes, and claims with efficiency and accuracy, consistently meeting or exceeding performance targets.

Achieved consistently high customer satisfaction ratings, with a focus on first-call resolution and proactive problem- solving, contributing to increased customer loyalty and retention.

Communicated policy changes and company conditions that had an impact on customer satisfaction, ensuring transparency and customer-centric service delivery.

Tailored insurance programs to align with individual client needs through rigorous analysis of their specific requirements, enhancing client satisfaction and insurance coverage effectiveness.

Scrutinized policy applications for inaccuracies, collaborating with underwriters to expedite the application process and ensure swift and accurate completion.

Utilized persuasive sales techniques to assess customers' individual circumstances and provide well-informed recommendations on the appropriate type and coverage amount, enhancing their insurance decision-making process.

Walgreens - Assistant Store Manager

Stuart, FL • 12/2018 - 05/2019

Coached sales associates in product specifications, sales incentives, and selling techniques, resulting in a remarkable boost in customer satisfaction ratings by 25%.

Enhanced the customer shopping experience by implementing innovative sales technologies and streamlining checkout processes, reducing wait times, and improving customer satisfaction scores.

Efficiently oversaw opening and closing procedures, identifying, and

suggesting changes that improved daily operational efficiency by 20%.

Supervised and evaluated staff, leading to a 15% improvement in their skills, consistent achievement of daily objectives, and a notable increase in advancement opportunities.

Consistently met or exceeded business targets by leveraging employee engagement strategies and forward-thinking planning, resulting in a 15% increase in revenue and a 10% growth in customer satisfaction.

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