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Patient Care Customer Service

Location:
Brooksville, FL
Salary:
1300 wkly
Posted:
November 22, 2023

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Resume:

Lierniece Francis

**** *. ************ ***. ***. 811 Tampa, FL 33610

Cell 813-***-**** Email: ad1dbr@r.postjobfree.com

Professional Summary

I am a service-focused professional with valuable experience in the healthcare and hospitality industries.

Key Qualifications

Patient Care Technician; Patient Care Assistant; Patient Support Technician; Nursing Assistant.

Geriatrics care; Alzheimer’s; Dementia

Allied Healthcare; CPR/ BLS; HIV/AIDS training;; First Aid

Med Tech; Electronic Medical Management (EHR/ EMR); HIPPA Compliance

Anatomy and Physiology; Pathology Body Systems; Medical Terminology; Pharmacology

Documentation/ Charting; Nutrition and Hydration

OSHA Blood Borne Pathogens; Infection Control; Safety and Emergency Procedures; Clinical and Lab Procedures

Vital Signs; injections (IM, ID, SQ); Phlebotomy/ Venipuncture; Finger/ Capillary sticks

Front/ Back office; Computer Skills; Data Entry; Type 25wpm

Current on Immunizations

Education

Ultimate Medical Academy Tampa, Fl. Patient Care Technician 2012

GPA 4.0- Academic High Honors/ Alpha Beta Kappa/ Perfect Attendance at Externship

Medical Prep Institute Tampa, Fl. Nursing Assistant/ Home Health Aide 2008

Professional Development

Certificates in: Seizures, Accu-Checks, Blood Pressure, Medication Administration, Domestic Violence, and Alzeimer’s Disease.

LICENSURE/CERTIFICATION

Florida State CNA Certification 08/2012

National CPCT, CPT,and CET Certification 08/2012

EXPERIENCE

Acti- Kare Tampa, Fl. CNA, Private Care 03/2018 –Present

Carefirst Tampa, Fl. Home Health Aide, CNA, Companionship 2011 –Present

Toria Assisted Living Facility Tampa, Fl. Home Health Aide 2010 – 2011

Performed health related task, such as monitoring vitals, respirations and medications under the direction of physicians.

Administer bedside and personal care, such as ambulation and hygiene assistance and wound care.

Prepare nutritious meals and housekeeping.

Helping with prescribed exercise and provide emotional and psychological support.

Maintained accurate and up to date records of service performed

Assisted with daily living mobility, service to elderly, convalescent and disabled

HARC, Tampa, Fl. Medical Administrative Cordinator/ Medication Technician 2009- 2010

Manage the flow of information in the facility. Follow physicians orders and State law to administer medication.

Set up appointments, schedule exams, organized paperwork, responsible for filing, updating charts, calling in prescription refills.

Documentation of medication distribution, incident, observations and changes of residents physical or emotional condition

Avis Car Rental Tampa, Fl. Sales/ Customer Service Associate 2005-2008

EZ Money Loans Tampa, Fl. Manager /Customer Service Associate 2004-2005

Mahogany Run Pro Shop St.Thomas, USVI Customer Service Associate,Rental & Cashier Clerk 2001-2003

Crisis Center of Tampa Bay Activity Coordinator, PBX Operator, Concierge 1997-2000

This is an entry level position, performing duties of average difficulty requiring reasonable initiative and under general supervision.

Customer Service

Capable of working in a team and carrying out directions

Externships

John Knox Village Tampa, Fl. 2012

Patient Care Technician - 180 hours

Provided case management, co-facilitated and assisted counselors in groups, monitored attendees and attended staffing and individual counseling

Employment Assets and Applicable Skills

Works well with individuals of diverse backgrounds and varying ages.

Quick to offer encouragement and assistance to others

Works with high standards expected in the medical profession

Patient-centered team approach to providing direct and collaborative health care

Pays close attention to detail with focus on accuracy and thoroughness

Accustomed to working in fast-paced, multi-task environments

Strong written, verbal and interpersonal communications skills

Efficiently prioritizes tasks with excellent time management and organization skills

References:

Excellent References are available upon request



Contact this candidate