Kayla Johnson

Phoenix, AZ ***** 719-***-****

ad1dbk@r.postjobfree.com

SUMMARY OF SKILLS

• 10+ years customer service experience

• Able to manage high volume of calls

• Ability to type 35+ word per minute

• Proficient Microsoft office 365

• Comprehensive knowledge in clerical duties

• Interpersonal relationship building skills

• Detail oriented and organization skills

• Team player with ability to work independently

RELEVANT EXPERIENCE

Taylor Farms - Phoenix, AZ Apr 2022 - May 2022

Quality Assurance Representative

• Completed routine checks and ensured line members had their proper equipment and gear on

• Ensured sanitary measures were followed, such as water sterilization procedures and accurate temperature readings

• Provided products to line for processing, documented processed products completed during shift

• Reviewed products and provided guidance to team on how to achieve the best quality of products American Beverages - Phoenix, AZ Jan 2022 - Mar 2022 Processor

• Received, processed, labeled, stocked, and stored incoming products

• Maintained inventory and inspected all products for damages and noted defective products in database

• Prepared orders and recorded arrival and departure times for shipments in the facility

• Stored items in an orderly and accessible manner in warehouses, tool, and supply rooms Voice for the Smiles - Colorado Springs, CO Jan 2018 - Nov 2021 Customer Service Representative

• Provided concise written and verbal communication, as well as qualitative document practices

• Recorded customer interactions, transactions, details of inquiries, comments, and actions taken

• Assisted clients with questions and concerns regarding services provided by the company

• Scheduled clients in house visits and ensured to provide a reminder notification of scheduled appointment Planet Fitness - Colorado Springs, CO Jan 2014 - Jan 2018 Front Desk Associate

• Opened amenities in the facilities such as tanning beds, saunas, showers, and pool areas

• Completed client outreach to discuss upcoming bills and current promotion opportunities in the establishment

• Greeted patrons into the establishment, checked them in and signed candidates up for membership

• Routinely checked work out machines to ensure proper function and sanitation measure were completed Cricket Wireless - Colorado Springs, CO Jan 2010 - Jan 2014 Customer Service Representative

• Assisted customers with product navigation of products, and unlocking devices, and setting up devices

• Advised customers on how to purchase products as well as insurance and device cosmetics

• Provided customers with troubleshooting procedures to ensure product preformed appropriately

• Completed billing procedures, confirmed account information, and received cash and debit payments EDUCATION

Gold Academy High School - Diploma- Colorado Springs, CO

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