General Manager Customer Service
Resume:
CAREER OBJECTIVE
Assertive professional promotes efficient store operations and
improves customer service. Proven track record of successfully driving sales and achieving results. Adept in problem-solving, inventory management, and loss prevention.
*************@*****.***
Colorado Springs, CO
80919
EXPERIENCE
General Manager
DEC 2021 - PRESENT Bed Bath and Beyond, Colorado Springs, CO Sr General Manager (Multi Unit Mgr)
JUN 2018 - DEC 2021 Office Depot, Colorado Springs, United States General Manager
MAR 2016 - JUN 2018 Big Lots, Colorado Springs, CO General Manager
MAR 2009 - MAR 2016 Office Depot Inc, Colorado Springs, CO
• Oversaw day-to-day store operations to foster efficient and profitable operations.
• Coordinated employee schedules according to availability and made staffing adjustments to cover shifts.
• Set sales targets and budgets for team leads and employees to follow.
• Implemented loss prevention strategies, alleviating shrink.
• Monitored customer service levels and implemented necessary changes to improve customer satisfaction. Supervised employees for exceptional store operations, customer retention, and positive brand experiences.Identified and recommended areas for improvement in processes with targeted solutions.Built and motivated stellar teams using sound judgment and decision-making, resulting in minimal turnover and superior performance.Promoted business strategy by implementing improvements based on guest feedback.Planned and assigned workload by delegating tasks and directing team members.Responsible for 2 stores for the past 2 years
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I have assisted with covering 4 stores for a period of time .Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
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Drove year-over-year business growth while leading operations, strategic vision and long-range planning.Reduced corporate risk by managing shrink processes and controlling inventory levels.Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
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SUSAN SEDLACEK
General Manager
MAY 2002 - JAN 2009 Linens N Things, Colorado Springs, CO Implemented operational strategies and effectively built customer and employee loyalty.Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
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Assessed reports to evaluate performance, develop targeted improvements and implement changes.Established and administered annual budget with controls to prevent overages, minimize shrink
.Drove year-over-year business growth while leading operations, strategic vision and long-range planning.Proficient in all areas of the store as a merchandising manager.Opened and closed several locations with Linens N Things.
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EDUCATION
Completed Coursework Towards In Associate Of Science Business Management Tarrant County College District, Fort Worth, TX
SKILLS
• Team Leadership
• Desktops, Laptops and Mobile Devices
• Layout Planning
• Inventory Tracking and Management
• Payroll Administration and Timekeeping
• Financial Statement Review
• Recruitment and Hiring
• Decision Making
• Employee Motivation
• Staff Scheduling
• Business Leadership
• Sales Tracking
• Performance Assessment
• Verbal and Written Communication
• Budget Control
• Customer Service
• Staff Training
• Maximizing Profitability
• Goals and Performance
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