Sakina Chaibi

Budd Lake, NJ *****

ad1dah@r.postjobfree.com

+1-704-***-****

Responsible team leader an extensive experience in customer service and office management Highly motivated employee with strong interpersonal skills and desire to take on new challenges, looking for an opportunity to progress I’m my career and achieve higher positions Authorized to work in the US for any employer

Work Experience

Pastry Chef/Baker

Krispy Krepe - Charlotte, NC

June 2018 to March 2022

• Prepared and baked a variety of breads and sweets following recipes and instructions

• Created new baked goods and desserts and decorated pastries.

• Guide staff and maintained clean and safe work environment Bakery Associate

Great American Cookies - Northlakes, NC

October 2017 to May 2018

In charge of baking and decorating all kind of cookies and sweets following recipes and instructions Restaurant Manager Assistant

Lazeez Mediterranean restaurant - Charlotte, NC

January 2017 to May 2017

• Took in charge customer’s special orders and resolved all kind of issues related to customer service

• Trained new employees and made sure they are providing a satisfying service

• Answered phones and emails from customers and took care of all kind of issues Assistant General Manager

Mediterranean Shipping Company

January 2016 to November 2016

• provided administrative support to the general manager,including scheduling appointments and organizing meetings

• Organized business trips conferences and special events as requested by the GM

• Kept daily track of upcoming and outgoing emails making sure right department taking it in charge

• Maintained a comprehensive filing system of all related documents and records Import and Export sales manager assistant

Mediterranean Shipping Company

June 2014 to February 2016

• managed daily transportation and logistics operations for import and export shipments

• In charge of sales leads to both pol & pod in order to secure upcoming business

• Established strong relationships with key account customers and provide best freight rates and service to stay aligned with competitors

• Explored new business opportunities by organizing commercial compain with the sales team and managers

Customer Service Manager

MSCA

July 2012 to June 2014

• provided an exceptional customer service by making sure arrival notices, delivery orders and invoices are issued on time

• Coordinated between sales and documentation department to resolve multiple problems related to import and export shipments

• Responded to phone and emails on time to increase customer service satisfaction

• Lead the customer service department employees and assisted them to provide an outstanding customer service

• Maintained accurate record of all important documents and paperwork Education

GED/ highset student

Central Piedmont Community College - Charlotte, NC September 2019 to March 2020

Informatique technologies in Ms office certificate 2007 to 2008

Bachelor's degree in Human science

September 2003 to June 2007

Skills

• Customer service management (5 years)

• Ms office, Excel, power point, share point (9 years)

• Executive Office management support (1 year)

• Leadership and problem solving &training skill (9 years)

• International transportation logistics, shipping containers, supply chain,NVocc & freight forwarding

(9 years)

• written and verbal communication skills (10+ years)

• Transportation Management (9 years)

Languages

• French - Fluent

• English - Fluent

• Arabic - Expert

Certifications and Licenses

Pastry chef certificate

2013 to Present

French pastries

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