Summary:

Experienced business analyst in Human Resources, Talent Management, Compensation and Benefits Software, both in project implementation and client technical support.

With over 9 years work experience in the field of Information Technology, and more than 4 years in Human Resources Administration.

Knowledgeable and experienced in SAP Human Capital Management modules, SQL Databases, Project/Software Implementation Life Cycle, and Atlassian/JIRA Service Desk usage.

Seeking to build my career as an Information Technology professional, leveraging on my skills in data analysis and business process improvement.

Full-time Work Experience:

Application Support Analyst

Willis Towers Watson (WTW) Global Business Services, Inc., Taguig City, Metro Manila, Philippines

May 2016 - Apr 2022

• Acts a Subject Matter Expert for the WTW’s Talent and Reward Self Service (TRSS®), Compensation Software (CS), Compensation Planning Software (CPS), Employee Insights (EI) or Pulse Survey application, Benefits Marketplace (BMP) application and Global Data Services (GDS).

• Handles Tier 2 support tickets from APAC, EMEA and US clients (internal and external) via WTW Service Desk (Atlassian JIRA) for the tools/products mentioned above.

• Conducts testing and investigation via clients’ front-end application pages and SQL back-end database to troubleshoot issues raised by clients and other WTW consultants and business analysts.

• Provides both user and technical specifications on requested bug fixes and enhancement to the Technical Team, Delivery Team, and Product Development team through opening a Atlassian/JIRA ticket

SAP Human Capital Management (HCM) Consultant

ABM Global Solutions, Makati City, Metro Manila, Philippines

Oct 2012 – May 2016

• Conducts blueprinting activities (through stakeholder interviews and process documentation review) to determine the scope and limitations of the Human Resources solutions being offered to each project client

• Configures needed customizing nodes in SAP HCM depending on each client's current or proposed processes and other requirements in the different areas of Human Resources Management.

• Conducts unit testing for standard transactions and WRICEF (SAP Customization) programs in the system and creates project documentation for each transaction and customization per client project.

• Conducts training and creates training materials for our clients' process owners and end users.

• Provides technical documentation of blueprints, customized programs, and testing results for approval and sign-off of the client and the Project Manager.

• Reports task status, accomplishments and encountered issues to our Project Manager and Lead Consultant.

Human Resources Department Assistant

De Lasalle Santiago Zobel School, Muntinlupa City, Metro Manila, Philippines

June 2008 – August 2012

• Sources and recruits teachers, staff and other personnel needed by each department or office.

• Conducts initial interview to job applicants as the first step of the recruitment process.

• Facilitates the whole screening process of all applicants.

• Reviews and updates the current policies related to employees.

• Drafts new employee policies as assigned and needed by the HR Director and other administrators.

• Prepares necessary documents for payroll requests of employees.

Part-time Work Experience:

Barista/All-Rounder

Café Jules, 617 Mt. Pleasant Rd., Toronto, Ontario

Oct 2022 - Present

• Promotes coffee consumption by educating customers

• Prepares and serves a variety of coffee drinks, along with pastries, sandwiches, breads and cookies.

• Welcomes customers by determining their coffee, pastry and bread interests and needs.

• Educates customers by presenting and explaining the coffee drink, pastry and bread menu.

• Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as espresso, espresso lungo, caffe latte, and cappuccino.

Education:

Information Technology Solutions (Post Graduate Certificate)

Humber College – International Graduate School

May 2022 – to present (Graduating on December 2023)

Bachelor of Science in Psychology

University of Santo Tomas, Manila, Philippines

June 2004 – March 2008

Skills and Competencies:

• Has knowledge in Human Resources, Talent Management and Compensation and Benefits Management processes and terminologies

• Has knowledge in SAP HCM configurations for OM, PA, PD, E-Recruiting, HR Renewal, Structural Authorization, User Role Authorization

• Has basic knowledge with Linux Operating System commands, Java Programming, HTML, Javascript, node.js, C#.NET, Android Mobile Development, Data Analytics and Machine Learning (using Python)

• Has advanced knowledge and first-hand experience using SQL Databases and Atlassian/JIRA Service Desk

• Is proficient in Microsoft Office applications

• With great customer service, communication and interpersonal skills

• A reliable team player and individual worker

• Analytical, creative and resourceful

• Able to play different musical instruments: Guitar, Bass, Drums, Synthesizers

• Has knowledge of setting up basic audio technical equipment for live and recording (digital) performances.

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