Team Leader Customer Service

Semon D’souza

Contact No: 056*******

E-mail Id: *************@*****.***

PERSONAL DETAILS:

Date of Birth : 30th November 1994

Gender : Male

Marital Status : Single

Nationality : Indian

Languages : English, Hindi, Marathi

WORKING EXPERIENCE:

Radius Global solutions India BPO Pvt Ltd as a Back-office Team Leader From Feb 2022 to Aug 2023

Job Responsibilities:

• Create an inspiring team environment with an open communication culture

• Set clear team goals

• Delegate tasks and set deadlines

• Oversee day-to-day operation

• Monitor team performance and report on metrics

• Motivate team members

The Waterstones Hotel & Club Andheri East as a Steward From December 2019 to October 2021

Job Responsibilities:

• Rolling and replacing cutlery as required

• Maintaining stocked serving stations with condiments, trays and napkins

• Will be assigned a station in the buffet restaurant and will be required to promptly replenish the food and beverages in the buffet line.

• Presents both food and beverage menus to guests; suggests menu options, appropriate beverages, and answers questions regarding menu

• Directing customers to the location of the restrooms

Trident Hotels in Banquets Nariman Point, Mumbai as an Assistant Steward From September 2018- August 2019

Job Responsibilities:

• Maintaining clean and sanitised menus for guest use

• Refilling drinks as required

• Will be assigned a station in the buffet restaurant and will be required to promptly replenish the food and beverages in the buffet line.

• Presents both food and beverage menus to guests; suggests menu options, appropriate beverages, and answers questions regarding menu

Indigo Airlines Andheri as an Customer Service officer From June 2017- August 2018

Job Responsibilities:

• Answering questions about a company's products or services.

• Processing orders and transactions.

• Resolving issues and troubleshooting technical problems.

• Delivering information about a company's offerings.

• Providing proactive customer outreach.

• Handling customer complaints.

EDUCATIONAL QUALIFICATION:

B. com from Mumbai University S. M Shetty - 2017

H.S.C Maharashtra State Board Alpha Jr College - 2014

S.S.C. Maharashtra State Board Our Lady of Health High School - 2012 SKILLS & EXPERTISE:

• Excellent written and verbal

• communication skills

• Organizational skills

• Team management

• Flexible and adaptable

• Service oriented

• Microsoft office tools

• Basics of DOS software

• Ability to work under stress

VISA STATUS:

Type: Tourist Visa

Date of Issue: 27/10/2023

Expiry Date: 25/12/2023

Semon D’souza

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