Account Manager Senior
Resume:
MACY BEATTY
SENIOR ACCOUNT MANAGER
Highlights
Consistent track record of increasing customer retention from 88% to above 97% retention rates.
Increased profit margin for key accounts by 10% due to improving spend awareness through concise bi- weekly/monthly financial reviews.
Pioneered the formation of currently utilized onboarding and implementation processes for tech start-up.
Top Growing first year consultant in 2018 which led to promotion overseeing consulting division. SOFTWARE
Salesforce
JIRA
Power BI
PipeDrive
SQL
Microsoft Word
SKILLS
Reading Between the Lines
Active Listening
Compassionate Leading
Proactive Engagement
Intentional Rapport Building
CONTACT
Phoenix, AZ
ad1d9q@r.postjobfree.com
www.linkedin.com/in/macy-
beatty
EXPERIENCE
SENIOR ACCOUNT MANAGER - HANDWRYTTEN CURRENT
-Deliver sales presentations and pitches to clients, upper management and associates for demonstration.
-Contribute to annual revenue goals by selling to and developing new accounts and upselling current accounts.
-Developed and implemented strategies to increase client retention including revised implementation process and proactive contract renewal plans.
-Created SaaS onboarding program for new clients to increase sales, customer satisfaction and increased retention rates.
-Cultivate productive relationships with executive leaders and consulted closely to uncover needs and match to available SaaS solutions.
-Organize client feedback and introduced streamlined process of replying to and rectifying complaints.
-Develop strategic business and account plans by demonstrating product knowledge excellence.
-Coordinate with internal teams to facilitate prompt delivery of client projects as a trusted client advocate.
ACCOUNT EXECUTIVE – USA TODAY 6/21- 3/22
-Identified new local and national business opportunities through cold-calling 50+ prospects per day
-Consistently scheduled and held an average of 10+ new business, evaluate needs meetings monthly
-Retained, managed and grew client base by developing and executing sales strategies across multiple platforms (including digital, OTT/CTV, niche and core newspaper publications)
-Recommended advertising strategies based on client/prospect marketing and revenue growth goals
-Partnered and collaborated with various teams’ post-sales to analyze campaign performance
-Utilize Salesforce (CRM) to maintain sales pipeline and effectively recorded any and all sales activity.
CLIENT SERVICE CONSULTANT – STATESERV MEDICAL 7/19-6/21
-Developed and deepened client relationships initiating via phone, email and in- person meetings at all levels of the client organizations including C-suite executives and stakeholders
-Grew existing account nationally by upselling products and services where appropriate
-Identified opportunities to increase market share and preserve client accounts during client mergers & acquisitions
-Coordinated meetings to educate on client’s financial data driven by PowerBI which encouraged sales and boosted loyalty by increasing top client’s profit margin month by month
-Executed and devised business development strategies to attract and acquire new clients, including brand marketing presentations, personalized financial goals and educational material
-Attended conferences to effectively develop and/or strengthen relationships with current clients at regional and local levels
-Provided data, education and product opportunities available to client through presenting personalized PowerPoint presentations
-Consistently met and exceeded target KPIs.
21ST CENTURY HEALTHCARE CONSULTANTS
LICENSEING & ACCREDITATION SPECIALIST, TEAM LEAD 3/17-6/19
-Led a team of 5 consultants alongside of division director, responsible for training and business development
-Department presenter for education training during company’s national conferences
-Developed team wide intake form to increase onboarding efficiency for new clients. LICENSING & ACCREDITATION SPECIALIST 7/16-3/17
-Key player consulting clients through start-up Home Health, Home Care and Hospice agencies by developing and maintaining long-term relationships with a portfolio of over 120 active clients under the fiscal intermediary CGS
-Thorough knowledge of state licensing requirements, Medicare certification and Accreditation processes for clients nationally
-Ensure efficient and successful completion of clients' corporate documents to include articles of organization, SS-4 and National Provider Identifiers
-Responsible for keeping up to date on state specific licensing requirements and regulations and educating clients as needed.
EDUCATION
BA, PSYCHOLOGY – UNIVERSITY OF SOUTH FLORIDA 2015
REFERENCES
UPON REQUEST
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