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General Manager Customer Service

Location:
Birmingham, AL
Salary:
Open to discussion
Posted:
November 23, 2023

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Resume:

JEFFREY “NICK” NICHOLSON

**** ****** *****

Hoover, AL 35244

205-***-****

ad1d90@r.postjobfree.com

Team Player

Effective Manager

Dependable/Accurate

Multi-Task

Detail-Oriented

Organized

Summary of Qualifications:

Experienced General Manager with a history of working in the restaurant & Logistics industries. Goal oriented, motivated, driven, experienced at recruiting, training and development of staff and product development. Believes in operational excellence. A Brand ambassador.

● Certified Servsafe Instructor and Proctor

● Responsible Vendor Instructor and Proctor

Professional Experience:

Krucial Logistics(Amazon DSP), Sept 2022 - Present Dispatch Driver

*Rostering,assigning and monitoring daily routes.

* Dispatch Desk/phone

*Fleet Maintenance & repairs

* Driver Rescues

* Scheduling

*Training

Buffalo Wild Wings, Jan 2022- Sept 2022

General Manager

Oversee all phases of restaurant operations .

Hiring,training and staff retention

Adherence to all company policies and procedures

Purchasing for all departments

Scheduling

Event coordination/catering

Servsafe Instructor & Proctor

Responsible Vendor Program

DEI certified

Whataburger, March 2018 - Dec 2021, Operating Partner Enhancing operational success through effective staffing, strong training, adherence to safety regulations and well timed customer service. Organizing budgets, oversee P&Ls and achieve margin targets consistently to stay on track with growth plans.

Oversee inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.

Manage budget implementations, employee reviews, training schedules and contract negotiations.

Krispy Kreme Doughnut Corporation, Feb 2015- January 2018, General Manager Store Operations

Managed upwards of 105 employees

Responsible for all production schedules

Senior Hiring Manager

Managed all route sales with sales supervisor

Finalized all fundraising activities and sales to schools,churches and organizations Worked closely with local Chamber of Commerce and Charitable Organizations Developed all employee schedules

Ordered all products and raw materials

Servsafe Certified all employees,supervisors and management Momma G’s Inc., March 2013-Feb 2015, Area Coach

I was responsible for operations of all units including product selection Hiring and training managers

Setting budgets for all shops

Holding all managers accountable for store numbers and operational procedures. Davenport’s Pizza Palace Mountain Brook, May 2011-March 2013 General Manager

Responsible for all phases of operation to include product selection, ordering, inventory, hiring, training, scheduling, payroll and reports. Staff of 35-40 employees.

Mafiaoza’s Pizzeria & Pub Crestline Village, June 2008-May 2011 General Manager

Defined and closely monitored short and long-term goals and objectives. Utilized all assets and resources available, maximizing employee productivity and performance to achieve corporate goals and objectives. Retailer of the year award 2010

Education:

University of Alabama at Birmingham - Business Management Ohio University - Business Management

Canton McKinley Senior High School



Contact this candidate