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Quality Assurance Customer Service

Location:
Wichita, KS
Posted:
November 23, 2023

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Resume:

PAUL DIENSTBIER

**** *. ******** **.

Andover, KS.

ad1d8u@r.postjobfree.com • 316-***-**** (C)

SUMMARY OF QUALIFICATIONS -

Accomplished professional with demonstrated expertise leading Manufacturing and Quality Assurance operations to achieve corporate objectives. Skilled at identifying opportunities to generate cost savings, improve efficiency, enhance quality, reduce risks, and impact the bottom line, Proven success cultivating working relationships with external business partners to support operations. Well-versed in AS 9001, AS 9002, AS 9120, AS9100, AS9003, AS9102, AS9003 and AS 9008 principles and Lean, Six Sigma, J.M. Juran, and Malcolm Baldridge manufacturing practices. A respected leader and team player skilled at working with cross-functional teams and staff at all levels; dedicated to surpassing objectives.

CORE COMPETENCIES

Product Design/ Drawing/ Build

Process Improvement Quality Control

Customer Service & Satisfaction Supplier Management

Program Review Contract Review

Material Procurement Manufacturing Operations Process Improvement Configuration Control

PROFESSIONAL EXPERIENCE

Verify Surveillance Corporation (Aerospace and Defense Industry – Independent Contractor) 2004 – Present

Inspection and approval of:

Aircraft Hydraulic Systems (Parker Aerospace)

Electronics including printed circuit boards and assemblies, wire bundles, and other hardware IAW IPC-A-610 (Sikorsky, Northrop Grumman)

Outer Skin assemblies and machine parts (Leonards Metal Inc.)

Conducted Quality Assurance management systems audits IAW AS9100 and related documents Honda Aircraft suppliers, Sikorsky Aircraft suppliers.

Performed FAI inspections, functional test of components for GE Aviation, Martin Marietta, Raytheon, Collins, and Pratt and Whitney companies.

The Boeing Company - Boeing Commercial Aircraft - Senior Manager, Ouality Assurance (1996 - 2000)

Key Accomplishments

Directed and oversaw the design and implementation of strategic quality concepts to support efficient and accurate (MRP) manufacturing resource planning.

Analyzed and assessed established processes and protocols to optimize productivity and maintain quality standards employing lean manufacturing, Six Sigma, J.M Juran, and Malcolm Baldridge principles.

Enhanced manufacturing processes and procedures by defining new quality concepts and acceptance processes to support control aircraft configuration.

Lead initiatives to design, develop, and implement new software applications as required.

Spearheaded the implementation of an on-line material review board system supporting manufacturing resource planning (MRP) software.

Championed efforts to attain IS0-9001, IS0-9002, and IS0-9008 certifications.

Quality Director - Boeing Georgia Inc. /1989 -1996

Key Accomplishments

Managed quality control programs overseeing the activities of cross-functional staff driving efforts to create a cohesive and productive infrastructure.

Administered and tracked a $10 million operating budget.

Met quality control guidelines for the manufacture of cargo handling units, torque tubes assembly, leading edge sub-assembly, and trailing edge assembly on the 737, 747, 757, 767, and 777 aircrafts.

Oversaw all processes from procurement to delivery and overhaul of cargo hardware ensuring compliance with all quality directives; reviewed product with customers ensuring satisfaction.

Grew staff from 910 to 1175 while simultaneously cutting overhead labor costs 22% by leading work cell.

Designed and implemented a quality circle program for use by non- overhead employees.

Secured buy in from Boeing Seattle management to overhaul various flight control items and ship direct. Drove process improvement by implementing an on-line defect reporting and cost quality system.

Received FAA certification to repair and overhaul cargo handling devices and flight controls.

Reduced product flow 70% and realized cost savings of 28% by implementing a machine shop work cell. I

Cut manufacturing process time 38% resulting in 52% in cost savings by identifying problems, correcting the engineering drawing, and modifying the tooling and manufacturing tapes to support the process in conjunction with both Union and employee assistance.

Led efforts to implement a modified MPR system at Boeing Georgia resulting cost cutting and flow reduction.

Grew outside sales revenues to $98 million annually, while managing a budget increase from $10 million to $15 million. Championed efforts to attain ISO-9001, ISO-9002, and ISO-9008 certifications.

Quality Manager, Manufacturing - Boeing Military Aircraft 1969 - 1989

Managed commercial and military aircraft quality manufacturing programs from design, material procurement, supplier selection, and testing to manufacturing, customer service and Aircraft overhaul.

Cultivated and fostered effective working partnerships with external business partners to support objectives.

Oversaw quality control and compliance efforts ensuring manufacturing processes and disciplines comply with both contract, Purchase order and engineering requirements.

EDUCATION

UNIVERSITY OF NEBRASKA, Lincoln, Nebraska (1963-1965)

Area of Study - Mechanical Engineering.

CERTIFICATIONS & PROFESSIONAL DEVELOPMENT

Certified. Airframe / Power Plant Certification and Quality Engineer Certification, Seattle Technical College IPC-A-610D Certified.

Certified QSQC Engineer and Auditor

Training. Management Coursework, Boeing, and Military Service in Vietnam.

Current Skills: ERP, SAP, CATIA V5-Enovia, FAR'S, 145 and FAR 90 (MRB)

PC Software experience with MS outlook, Project, Excel, PowerPoint and SPC.



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