Summary

A seasoned fraud risk professional with over 10years fraud risk management experience in banking. Experience in internal and external client collaboration to achieve tangible business outcomes while overseeing fraud risk management and compliance activities across internal business units. Experience in consumer authentication, financial crimes mitigation, research, training and fraud risk trends. High capacity in problem-solving and strategic thinking in an agile environment to achieve customer-oriented results.

Core Knowledge & Skills

Certified Fraud Examiner and Certified Internal Auditor.

Proficiency in translating customer requirements into actionable items.

Well-versed in working with cross functional teams to deliver optimal results.

Outstanding communication (verbal, written, presentation and interpersonal) skills.

Team-oriented and ability to forge working relationships with diverse internal and external clientele.

High personal integrity and ability to exercise discretion and confidentiality.

Brilliant at problem solving, root cause analysis and strategic thinking.

A wealth of knowledge in fraud trends and practices and the milieu of policies, strategies and best practices that can prevent and mitigate fraud incidents to a minimum.

Knowledge of financial sector operations and experience in risk management controls.

Education/Certifications:

MBA-International Business, Walden University, January 2015.

Certified Fraud Examiner (CFE) – Association of Certified Fraud Examiners, December 2011.

Certified Internal Auditor (CIA) – Institute of Internal Auditors, March 2010.

B.Sc. Mechanical Engineering, University of Science & Technology, Ghana. June 2000.

WORK EXPERIENCE

Africa-Web Holding B.V.

Consultant April 2023-Sept 2023

Overhaul company’s policies and procedures to ensure a leaner organization that can easily pivot with changes in the media landscape.

Advise management on fraud risk management to mitigate current fraud trends.

Advise the board on building a senior leadership team.

Morgan Stanley Bank

Vice President – Global Fraud Risk Management Aug 2021 – Dec 2022

Led intra-departmental meetings to assess needs requirements of internal and external stakeholders across global Morgan Stanley, which set the tone for Fraud detection and Fraud risk management programs.

Work with internal stakeholders to create the vision and roadmap for initiatives addressing fraud across the global company and maintain communication with like partners to guarantee the inclusion of compliance, legal and insurance considerations.

Principal advocate of the Fraud Governance Model to offer strategic consulting to multiple departments to achieve departmental compliance.

Kept senior management apprised of fraud trends, mitigation techniques, departmental fraud metrics and fraud risk management initiatives to aid in minimizing fraud incidents.

Collaborated with business units to highlight program enhancement opportunities and address emerging issues.

Created work plans, documentation template initiatives and fraud risk & compliance risk assessments.

Trained and conducted awareness campaigns and information sessions for company associates with a focus on communicating security and fraud related information.

Oversaw monitoring of fraud alerts and proactive challenge of fraud identification, prevention/detection controls and metrics.

Monitored data metrics to drive decision making on fraud incidents mitigation and decision making.

Collaborated with Fraud Operations, Compliance and Technology (global cross-functional groups) to determine strategy for combating first party fraud and other account takeover scenarios.

Oversaw review of controls and strategies to identify and mitigate various suspected fraud scenarios such as check fraud, plastic card fraud, ATM fraud, ACH fraud, elder abuse, wire fraud, Zelle fraud, ID Theft, and loan fraud.

Monitored federal regulations to keep abreast with compliance, best practices and business controls.

Identified training needs of the fraud department and aligned this with various training programs to keep the department abreast with emerging fraud trends and best practices in fraud mitigation.

Navy Federal Credit Union

Risk Management Professional Dec 2020 – August 2021

Managed the identification and remediation of control deficiencies within fraud scenarios (identity theft, account takeover, money-laundering, first party fraud), develop solutions to strengthen controls, and oversee corrective actions to aid management decisions.

Kept abreast with global best practices through training, fraud society memberships and fraud symposia in order to stay ahead of worldwide and regional fraud trends.

Prepared reports and provided audit data in line with Regulation E and Bank Secrecy Act BSA).

The World Bank – Washington DC March 2019 – Dec 2020

Consultant

Acted as business advisor and liaison between Operations team and user client groups to provide a leading advisory role on controls framework to mitigate fraud losses within company sponsored projects.

Acted as business advisor and liaison between Robotics team and user client groups to provide a leading advisory role on anti-fraud processes earmarked for automation.

Perterms Consultancy – Zanzibar and Tanzania

Consultant: Fraud Risk Management and Internal Controls Processes Feb 2017 – March 2019

Responsible for the strategic development of a fraud risk management program and the design of internal controls processes to mitigate emerging fraud trends such as ID Theft and Account takeover. Also responsible for the instruction of over 400 private and government staff in fraud risk management, fraud remediation best practices, policies & procedures and the increase of fraud awareness.

Keynote speaker and instructor for fraud engagements with government agencies. Example: Zanzibar Government Cabinet, Prevention and Combating of Corruption Bureau of Tanzania (PCCB).

Developed a fraud risk program and training materials for AML, regular and online fraud with corresponding policies & procedures, fraud scoring and measurable outcomes.

Genpact USA

Assistant Vice-President: Retail Operations, Risk & Fraud Operations Feb 2016-Feb 2017

Responsibilities

Was responsible for understanding the needs of the consumer risk service market, evaluate competitor offerings and collaborate with Product, Marketing and Sales on effective market distribution strategies.

Extensive due diligence and research on fraud best practices to combat fraud such as forgery, money laundering, cyber (online) activity, credit & debit cards, identity theft, stolen online passwords, phishing, and check fraud.

Was responsible for the development/refinement of fraud detection and prevention strategies.

ACI Worldwide/Online Resources Corporation

Senior Security Risk Analyst Feb 2011 – Feb 2016

Wholesale/Commercial Fraud Risk Management

Subject Matter Expert with knowledge of fraud risk management of real time payment systems.

Used ACI-RED decisioning software to screen transactions in real time across multiple channels such as ACH, Wires, Credit and debit cards.

Analyzed transactions to determine fraudulent transactions using real-time decisioning software.

Monitored fraud detection rules using ACI-RED to determine effectiveness and suggest updates.

Reviewed transactions in real-time and near-real time using decision software to determine fraud.

Maintained fraud rules and monitored trends in real-time and near-real time to improve fraud model.

Developed custom rules strategies for large & medium-scale banks that balance fraud detection and false positive objectives using advanced statistical analysis tools (MS_SQL).

Conducted continuous and comprehensive analysis of fraud trends, assess vulnerabilities and propose solutions; both customer specific and for overall company products.

Reviewed transactions from multiple banks and systems to identify fraudulent activity.

Collaborated with cross-functional teams such as Product, Sales and Compliance to evolve company’s fraud risk strategies and deliver effective client messaging.

Anti-Money Laundering (AML)

Validation of KYC (Know Your Customer) risk compliance based on research of customer records, verification of account purpose and legitimacy, analysis of transaction activity.

Reviewed Bank Secrecy Act BSA/AML Policies for compliance with regulatory requirements.

Reviewed Suspicious Activity Reports to ensure compliance with federal regulations.

Consumer Fraud Risk Management

Directed the use of adaptive authentication to mitigate financial crimes in consumer online banking.

Consultant to multiple financial institutions on provision of professional services and authentication methods and advised their internal fraud teams on how to combat identity theft and improper payments using device ID’s, IP addresses and behavioral factors.

Researched online bill payments and financial transactions, determine fraudulent nature or otherwise and take proactive action to prevent fraud occurrences.

Detected unusual patterns in online banking and design/implement fraud mitigation policies.

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