EDUARDO J PEREZ

PO Box ***, Townsend, TN ***** C: 865-***-**** ad1d87@r.postjobfree.com

Professional Summary

A bilingual (Spanish) highly experienced multi-faceted Senior Executive with a strong technical and business background. Over

25 years of hands-on experience in the senior management of all areas of operations including sales, marketing, strategic

business development, and field engineering. An expert in maximizing profitability while ensuring the highest level of customer satisfaction.

Experience

Insurance Sales Agent (P&C licenses in 48 States ) 10/2015 to 10/2019

Answer Financial Inc

To sell insurance in 48 states via telephone, internet, and email. Use consultative approach and provide asset counseling to potential customers and then pair their needs with the right policy. I am currently commissioned by over 25 A/A+ insurance providers on a platform selling property and casualty together with specialty lines such as motorcycles, travel trailers, motor homes….etc.

Pre-Rental Manager (Marketing Manager) 04/2014 to 09/2014

Hawthorn Retirement Group Salisbury, NC

To obtain maximum occupancy levels at all times and develop new resources for obtaining prospective residents. Serve as primary external representative for the assigned community in order to effectively present and discuss the Hawthorn Retirement Group product to external referral sources, its benefits, characteristics and uniqueness in a way that creates an image of quality, integrity and superior understanding and delivery of customer needs.

Assistant Community Manager 01/2014 to 04/2014

Hawthorn Retirement Group Salisbury, NC

Demonstrate the leadership and managerial skills necessary to: 1) achieve a positive atmosphere and lifestyle for the Facility's residents; 2) ensure a productive, safe, and professional work environment for all Facility staff members; 3) inspire and foster a collaborative management team that understands and promotes its shared authority, responsibilities, and duties; 4) promote a positive community image that will ensure one hundred percent (100%) occupancy; and 5) operate a fiscally sound and efficient

organization that produces adequate profitability.

General Manager 10/2010 to 12/2013

Lil Cuban Cafe Townsend, TN

In charge of overseeing all recruiting, selecting, orienting, training, scheduling, coaching, counseling, and disciplining management staff. Communicated job expectations, planning, monitoring, appraising, and reviewing job contributions. Planned and reviewed all compensation actions, and enforced policies and procedures. Maintained safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures. Ensured compliance with health and legal regulations, maintained security and POS systems. Controlled purchases and inventory by meeting with account managers, negotiating prices and contracts, and developing preferred supplier lists. Ensured patron satisfaction by monitoring, evaluating, and auditing food and beverage, service and offerings.

Eastern Region Technical Support and Sr. Field Engineer 05/1989 to 06/2010

Financial Services Support Group Lake Placid, FL

Directly responsible for providing 1st, 2nd, and 3rd level hardware technical support for a staff of 30 Field engineers to ensure prompt delivery, installation, and on-going hardware maintenance of a wide variety of computerized banking equipment such as but not limited to: PC based teller systems, desk top encoders, single and multi-pocket proof machines, high speed imaging check sorters, high speed line printers, ATMs (Diebold/NCR/Triton/Tide/Hyosung), and mainframes with associated peripherals. Also assisted in the troubleshooting and component level repair of PCL’s, power supplies, Processor boards, digital control panels and assorted driver boards.

Regional Field Engineer Support Manager 04/1988 to 05/1989

ITT Courier Servcom Miami, FL

Responsible for customer satisfaction through prompt and courteous installation, repair, and upgrade of mini-computers and data communications equipment throughout the east coast of United States. Provided technical assistance/support to field

engineers in assigned area. Worked closely with regional sales team in generating sales leads. Attended sales meetings with sales team member to provide answers or technical specifications/ operational data for any question beyond the scope of the

training of sales team members.

Senior Field Engineer 02/1981 to 04/1988

DataPoint, Inc Miami, FL

Perform remedial service of DataPoint products. Specialized in communication systems and a variety of electronic back office

products. Provide 2nd level technical support to other field engineers in assigned territory

Education

Completed IEEE Electrical Engineering Curriculum (Non-Degree Seeking) 1987

Florida International University Miami, FL USA

Minor in Mathematics

Associate of Arts: Pre-Engineering 1980

Miami Dade Community College Miami, FL, USA

Completed with Honors

Technical Skills

Software

Microsoft Office Products, Microsoft DOS, Windows 98, Windows 7, Windows 10, Windows Server 2003, Quick Books Enterprise 10, ESC Dispatch System, POSI Touch, Aldelo, DataPoint Datashare, DataPoint ARCNET, Novell CNE, OS/2, NCR – Aptra Advance/Edge, Diebold Agilis.

Hardware Maintenance

Certified on PC's, Single Pocket Proof Machines, Multi Pocket Proof Machines, High Speed Check Sorters (IBM 3890/NCR7780/Banctec X-Series), POS Systems (NCR 2160), Mini Computer (IBM AS-400), Mainframes (NCR Criterion), High Speed Line Printers, High Speed Laser Printers, Check Imaging Peripherals (Canon-CR180), and a wide variety of other office/banking equipment such as but not limited to: Desktop Encoders, Microfilmers, ATM's NCR/Diebold/Triton/Tidel/Hyosung).

Systems

IBM, Genicom, Data Products, Decision Data, Centronics, Compaq, ITT, HP, Courier Servcom, POS, Digital, Burroughs, Sperry Univac, NCR, Banctec Diebold, Fujitsu, Triton, Hyosung, DataPoint, Datasaab, Okidata, Novell, Cannon. Communications Protocols : Async, Bisync, Burroughs TC 500, Gensync, SNA/SDLC, TCP/IP.

Other Languages and Interests

Spanish – Fluent (written, verbal, translation), Piloting single engine airplanes, golf, black belt Shotokan Karate-Do, Blount

County (TN) Sheriff's Deputy Corrections Reserve, Inactive

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