Jermaine Edwards

*** ****** ***

New Haven, CT **519

E-mail ad1d7k@r.postjobfree.com

203-***-****

OBJECTIVE: Helpdesk/Desktop Support Specialist

EDUCATION:

Security + Certification COMPTIA ID: COMP10137845

Network + Certification COMPTIA ID: COMP10137845

A+ Certification COMPTIA ID: COMP10137845

Dell Certified Systems Expert ID: 299949

Courses completed toward Microsoft Networking Technology CONNECTICUT SCHOOL OF ELECTRONICS

Branford, CT (1/98- 1/99)

Courses completed toward Computer Repair & AC/DC

EXPERIENCE AND SKILLS:

• Strong Hands-on Experience with Windows 3.1, 95, 98 XP Professional, Windows 7 Professional, Windows 2003 SERVER, Windows 2008 SERVER, NOVELL Client Workstation, & Office 2007. Install, Test & Troubleshoot PORTER AND CHESTER INSTITUTE

• any Microsoft Operating System.

• Strong Hands-on Experience troubleshooting DELL PC hardware (desktops and laptops), HP Laser printers and Canon multifunction devices.

• Strong experience with IP networking TCP/IP DHCP SERVER and remote user requirements.

• Proven understanding of and experience with supporting computers in a networked environment to Educate and Teach Users & customers

• Strong experience to assess the need for performance upgrades to computers including hard disks, RAM, memory chips

• Self starter willing to learn new

• Microsoft and Cisco Systems Certifications

PROFESSIONAL EXPERIENCE

SERVICE SOURCES

Certified Computer/Printer Tech

04/17 08/19

• Install and configure local area data communications networks which may carry data, voice and video communications following organization standards.

• Install, operate and maintain network services, routers, concentrators, hubs, switches, modems and other network devices following technical plans

• Install or repair Windows

CHILES BAR & GRIL

Line Cook

03/17- present

Cooking food to order in a fast past Restaurant. Famous Baby Back Ribs, and sirloin steaks, made to order dinner time line cook.

BAYM COMPUTER GENESIS Contract Position

Computer High School Instructor

08/11-17

Designed and implemented curriculum for experiential “build-a-computer”

Program through 5 classes with 20 students in each class

Reached a total of 100 inner-city students

IC3 Instructor

Certified 100% of students in IC3 fundamentals certification BRANFORD HALL CAREER INSTITUTE

Computer Instructor

01/11-08/11

Instructing and Teaching Comitia, Certification courses.

Teaching students the fundamentals of computers and Networking Technology.

From the beginning students are engaged in the process of supporting computers.

Teaching students the skills of a computer, technician and a desktop support technician.

Learning the foundation in Network, Administration and Security. NEW HAVEN BOARD OF EDUCATION Contract Position 5 Weeks Network Technician

07/10-09/10

Installing and Configuring Dell Server based Computer Systems, in class rooms for schools in the New Haven area.

Configuration Network Switches & IP addressing.

Upgrading Memory on older PC. Providing Technical Support in-person, requests for assistance from users experiencing problems with hardware, software, networking and other computer- related technologies.

Monroe Staffing Temporary Contract Positions

Computer Operator

07/06-06/10

Maintained Shipping and Receiving logs ensured proper safety regulations by properly loading and unloading various materials within the warehouse including trucks also. DANVER INC. Contract Position 10 Months

CNC Computer Operator,

08/05-06/06

Operating table router to make kitchen cabinet and using tools to measure

Height and distance before running the program.

In house inspection for fixtures to produce products to be shipped to the customer. O.F Mossberg & Sons, 12 Months

CMM Operator / Inspector, Contract Position

07/04- 07/05

Responsible for setting up test fixtures for parts to be tested on the Discovery Series CMM. Generating reports for failed parts and taking corrective action with manual testing. EVAX Systems

Electronic Technician

09/00- 05/04

Installing and configuration of digital circuits and devices, Programming, custom built fire alarm systems for high rise building and installing applications for custom built systems.

Testing and troubleshooting newly engineered-devices Cyber Research,

Contract Position 8 Months

01/00-08/00

Testing and Troubleshooting custom Built computer Systems

Installing Windows 95, 98, Microsoft NT Operating System for customers Order to be shipped on the next day.

Computer repair conversing with the customer about their computer needs. United States Postal Services

Contract Position 1 Year

06/97-01/98

Hired during UPS strike Casual mail processor

Sort mail by bar code for next day delivery.

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