BENJIE TORINO UNGOS

Contact # 097*-***-**** / 092*-***-****

Passport Number – P1705824B

Email: ad1d7i@r.postjobfree.com

PROFESSIONAL SUMMARY:

Extremely focused and sharp Casino Security Officer with strong experience in security and safety assurance. Adept at handling a wide variety of difficult situations and individuals with discretion and courtesy. Able to provide medical and other emergency assistance to guests and other staff as needed.

CORE QUALIFICATIONS:

Superior familiarity with gaming regulations and applicable state laws

High facility in escorting cash transfers from gaming machines

Excellent ability to prevent unauthorized or difficult individuals from entering the gaming floors

Outstanding ability to cover all casino areas

Strong skills at completing incident reports fully and accurately

Exceptional ability to provide emergency assistance

Good mediation and problem-solving skills

PERSONAL DATA:

Age: 40 Birth date: 02 November 1983

Sex: Male Birthplace: Mangaldan Pangasinan

Nationality: Filipino Weight: 160 LBS

Height: 5’ 9” Religion: Roman Catholic

Status: Married Wife: Nestly Shane R. Ungos

WORK EXPERIENCE:

1. D’Heights Resort and Casino (Hilton Hotel) (Clark Free Port Zone Pampanga)

Assistant Gaming Area Manager 21 October 2019 to Present Job Description:

Lead by example to demonstrate that the guest is top priority and reinforce positive hospitality behaviors with team members.

Protected cash and chip transfer to and from various parts of the gaming floor.

Performed all work in compliance with casino house rules and regulations.

Trained and mentored new security staff as needed.

Respond to guest in a friendly manner while maintaining an appropriate sense of urgency.

Respond to guest service complaints in a timely manner, resolving problems and turning potentially negative situations into positive situations.

React immediately to issues requiring attention during the shift.

Encourage an exciting and fun work environment while motivating team members and to meet goals.

Display knowledge of and works in compliance with applicable legislation.

Escalate to management any issues, incidents and or problems.

Work in compliance with the occupational health and safety legislation

Know, understand and follow safe work practices and procedures Ensure health and safety policies are followed during the shift including documentation and reporting of any work-related injuries or accidents 2. Royal Caribbean Cruise Line LTD.

Security Staff 27 January 2018 to April 18, 2019

Job Description:

Report all incidences to the Chief Security Officer and to the Bridge.

Preserve the Safety of the Vessel, Guests, and the Crew.

Supervises and controls ship entry; completes safety rounds around the ship; and conducts security inspections on the crew cabins.

Maintain the Security of the Gangway, and act as the first responder whenever necessary to preserve the safety of guests, crew, and the ship.

Responded promptly to all alarms and disturbances according to proper procedures.

Be familiar with Safety and Quality Management Program (SQM), use of all safety- related equipment, and strictly follow procedures regarding passenger complaints.

Know how to operate X-Ray Machine and other security equipment. 3. Travellers International Hotel Group (Resorts World Manila) Resort Security Duty Officer 29, June 2009 to 25, January 2018 Job Description:

Supports / Assist the Security Manager (SM) and Asst. Security Manager (ASM) in all administrative, operational aspects and in ensuring that all security agents on his shift are fluent in the policies, procedures and set of directives of Newport Entertainment Commercial Complex (NECC)/Resorts World Manila (RWM).

Conduct inspection of rank; ensure that the manning is complete, in accordance with prepared posting and day-off schedule, training, familiarization and orientations for newly assign security agents.

Ensure that all security personnel under the command are conformed to the set of instructions in manning and logistical.

To inspect and ensure that all equipment is in good conditions (e. g Walk Thru Metal Detector, Hand Held Metal Detector, Two Way Radio and X-Ray Machine) deployed in the area. And to report all defective equipment to the SM/ASM.

To assist the SM/ASM and Department Emergency Response Team in the event of emergency.

4. Elite Force Security Agency

(Ever Gotesco Malls, Manila Plaza)

Security Guard December 16, 2007 to June 15, 2009

Job Description:

Secured premises and personnel by patrolling property and monitoring surveillance equipment.

Remained calm, assertive and mindful to think critically and problem solve during stressful situation.

Checked and verified photo identification prior granting facility access.

Respond quickly to incidents and assessed active situation for security concerns.

Greeted guest professionally and courteously to cultivate welcoming atmosphere while making safety as a top priority.

Oversaw daily monitoring and patrolled buildings, grounds and works sites.

Responded quickly to emergency situations to assess and deflect issues.

To maintain the peace and order to the company property that I served. 5. Crescent Security Services Inc.

(Ever Gotesco Malls, Manila Plaza)

Security Guard June 16, 2005 to December 15, 2007

Job Description:

Secured premises and personnel by patrolling property and monitoring surveillance equipment.

Remained calm, assertive and mindful to think critically and problem solve during stressful situation.

Checked and verified photo identification prior granting facility access.

Respond quickly to incidents and assessed active situation for security concerns.

Greeted guest professionally and courteously to cultivate welcoming atmosphere while making safety as a top priority.

Oversaw daily monitoring and patrolled buildings, grounds and works sites.

Responded quickly to emergency situations to assess and deflect issues.

To maintain the peace and order to the company property that I served. 6. Lambdan Security Agency.

(Ever Gotesco Malls Grand Central, Department Store and Cinema Detachment)

Security Guard June 09, 2004 to May 15, 2005

Job Description:

To conduct proper bag inspection and body frisking to all patron entering the premises.

To report all incidents that transpired in my post to my superior.

To provide good customer service to the internal and external guest.

To deter all suspected lawless elements and implement peace and order.

To log all activities at my post for future reference.

Monitoring of A.O.R including the Cinema Viewers to prevent the illegal recording of the movie.

TRAINING/SEMINARS:

Corporate Security Investigator

Date: October 2016

Facilitator: Mr. Jun Dela Cruz

Venue: EDC Training Center Makati City

Crime Prevention and Awareness Seminar

Date: June 19-20, 2013

Facilitator:

Venue: Newport Performing Arts Theatre

Security Report Writing Training

Date: May 12, 2012

Facilitator: Atty. Michael Oliver B. Maata and Atty. Walter Mactal Venue: 8th Floor NECC Building Newport Entertainment & Commercial Center, Newport Boulevard, Newport City, Pasay City. Resorts World Manila.

Basic Life Support (Adult Cardiopulmonary Resuscitation for Health Care Provider and Standard First Aid Training)

Date: June 18 – 19 2012

Facilitator: Philippine Red Cross Volunteer Mr. Rustan Jake C. Pelipel, RN and Ms. Dorothy S. Salda, RN

Venue: 8th Floor NECC Building Newport Entertainment & Commercial Center, Newport Boulevard, Newport City, Pasay City. Resorts World Manila.

Training on Basic Rules of Evidence & Use of Force Date: August 04, 2012

Facilitator: Atty. Michael Oliver Maata and Atty. Walter Mactal Venue: 8th Floor NECC Building Newport Entertainment & Commercial Center, Newport Boulevard, Newport City, Pasay City. Resorts World Manila

CEIA PMD2 Walkthrough Metal Detector

Date: February 20, 2012

Facilitator: Mr. Ronald Andres Training Officer

Venue: Resort World Manila Conference Room Pasay City

X-Ray Machine Operator’s Training

Date: November 22, 2010

Facilitator: Mr. Jerry Alcantara Training Officer/Technical Supervisors Venue: Resort World Manila Pasay City

EDUCATIONAL ATTAINMENT:

Computronix College Dagupan City Arellano Street Dagupan City, Pangasinan

Electronics Communication Engineering

2001 (Undergraduate)

Secondary: Mangaldan National High School

MangaldanPangasinan1997-2001

Primary: Gueguesangen Elementary School

Gueguesangen Mangaldan Pangasinan 1991-1997

AWARDS AND RECOGNITIONS:

Commendation from Royal Caribbean Cruise Line LTD.

Nominee for Employee of the Month, October 2018 during second contract Ovation of the Seas.

Nominee for Employee of the year 2018 during second contract Ovation of the Seas. Commendation from Resorts World Manila Safety and Security Department.

Employee of the Year for 2017

Outstanding contributions in all activities and overall performance for the year 2013

Perfect Attendance for the year 2013

Perfect Attendance for the year 2012

Perfect Attendance for the year 2011

Perfect Attendance for the year 2010

I hereby certify that the above information is true and correct to the best of my knowledge.

BENJIE T. UNGOS

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