QA Manager
Resume:
Vidya Shetty
Woburn, MA *****
Email ID: ***************@*****.***
Contact no: 781-***-****/ 781-***-****
Work Authorization: Green Card (GC)
https://www.linkedin.com/in/vidya-shetty-66a37721/
SUMMARY
11+ years experience in Software Application Testing and Quality Assurance.
Domain expertise in the field of Banking, HR, Supply Chain Management and Contract management.
Experience in Unit, Integration, Functional, System, Acceptance, Regression and Database testing.
Experience in Security, Performance, Data Migration, Multi-user, Mobile (PDA), Adhoc and UI testing.
Experience in testing Client/Server and Web based applications.
Expertise in prevention and detection of defects.
Expertise in Manual and Automated testing.
Expertise in Black box and Front-end testing.
Expert in writing Test Plan, Test Cases, Test Strategy document and Traceability Matrix.
Hands on experience in setting up the test environment, which involves download, install and deploy the build using Four-Server configuration manually as well as using ANT script.
Proficient in writing and executing SQL queries.
Experience in API testing (Advanced Rest Client, Postman, Soup UI).
Knowledge of performance testing using Load Runner.
Experience working with Application Servers such as WebLogic and WebSphere.
Experience in executing test scripts and analyze the results using various automation tools.
Knowledge of XML structure and testing.
Expertise in Bug triage with excellent debating skills.
Good team leading, project management and planning skills.
Performed various roles in projects ranging from Test Manager, Test Lead, Defect
Manager.
Strong knowledge of Software Development Lifecycle and testing methodologies.
Experience with projects involving Waterfall-model, iterative and Agile methodology.
Knowledge of Quality Standards (CMM & ISO 9001:2000) and Methodologies.
Knowledge of different Software development Models (W-model, V-model, Waterfall- model, Iterative)
Efficient in delivering tasks within the target date.
Experience in providing quality, technical and product training to team members.
Strong team player with good troubleshooting skills to identify and resolve issues.
Ability to work with a diverse community of both IT professional as well as Business end users.
Advanced Certification in Automation Testing (Win Runner, Load Runner & Perl scripting).
Training Experience at HINDUSTAN AERONAUTICS LTD, Bangalore.
EDUCATION
Bachelor of Engineering in Computer Science.
PROFESSIONAL ACHIEVEMENTS
Received multiple of Certificate of appreciation “Pat On The Back”, “Outstanding Performer Award from Emptoris and identified as “Star Performer”.
Have received appreciations from Customers for delivering many bug-free modules not needing even a single hot patch.
Have received appreciations from Customers for the quality and coverage of Test cases developed for them.
TECHNICAL SKILLS
Languages: C, C++, Java, COBOL, Oracle+D2K, Visual Basic v6.0.
API Testing Tools: Advanced Rest Client. Postman, Soup UI.
Automation Tools: WinRunner, LoadRunner, Selenium.
Version Control Tools: Win CVS, Microsoft VSS.
Defect Tracking Tools: Bugzilla, JIRA.
Test Management Tools: HP ALM (QC), TestLink, JAMA, Zephyr
Performance Testing Tools: LoadRunner, A-Console, J Meter, Blaze Meter.
Operating System: Windows, UNIX, Linux, MS-DOS.
RDBMS: Oracle, SQL Server, MS Access.
Build tools: Apache ANT, Jenkins
Communication Tools: Microsoft Teams, Slack,Webex.
Others: MS-Office, MS-Project, TOAD, FTP, WinSCP, Putty, CI/CD, AWS.
Eclipse, IntelliJ IDEA, JSON, Confluence, Windchill.
PROFESSIONAL EXPERIENCE
The Andover Companies (Insurance Company): January 2023 to till date
Responsibilities:
Working on sprint tickets for both Manual and Automation testing. Transitioning from Page Objects to Journey pattern. Exploring and understanding different automation frameworks. Working on automation tickets that involves complete Homeowner policy features. Creating Elements, Enums, Methods and Screens. Awesomely worked on various challenging sprint tickets that involves various features of insurance policy. Working with BA, Dev and other QA for troubleshooting and resolving the issues. Helping other team members on need basis. Provided valuable feedback and suggestions in retrospective meetings on need basis.
HCL America, Inc.: November 2021 to January 2023
Client Name: Abbott.
Role: Test Lead.
Responsibilities:
Explore the product, environment setup, Test Case execution and testing, working on sprint projects, ticket verification, writing solid strategy and user friendly test cases for the tickets and the requirements, protocol writing and updating on Jama. Attending stand up, status and sprint demo, sprint planning, backlog grooming and meetings. Coordination with the SQA, development and requirement team. Testing complete Chinese language translation using tools including error code translation. Created effective and user-friendly Test cases for Search and Comments feature also performed testing. Identified defects and created clear and detail defect report in Jira after narrow downing and finding root causes of the issues. Mentoring technical and application knowledge to peer and new team member.
Early testing of API by verifying the services through logs that was created to consume information from the API. Early testing of JSON based configuration file by verifying the logs and registry for enabling and disabling features using its config value that was stored in platform configuration data file. Early testing of system created feature toggle file along with software version and platform information. Written solid test strategy and user friendly test cases for all the APIs, JSON based configuration file and system created feature toggle file. Testing software updater/installer along with verifying Microsoft patches applied and right version of required apps installed.
Philomath: April 2020 to August 2020
Project: Philomath Learning Management Software (LMS).
Role: QA Lead.
Responsibilities:
Explore the product by own and identified and suggested some of the right automation tools needed for the project including performance tools.
Did complete initial level of testing and found around 80 defects/bugs including many critical issues. Created the detailed bug reports for all the issues found along with collecting and capturing required screenshots.
Created initial level of automated load testing framework using JMeter and did load testing by simulating around 500 users. Added Blaze Meter chrome plugin for recording the UI activity and used this script for executing load testing using JMeter for 10, 50, 100, 200 and 300 up to 500 concurrent users. Higher load handled by distributed load by using multiple machine. Analyzed the results of Aggregate Graph, Users Results and Users Summary and then created the detail load testing report.
Emptoris Inc. 12/2005 to 12/2006 and 07/2007 to 09/2010
Project: Sourcing Portfolio and Emptoris Contract Management.
Domain: Supplier Chain Management and Contract Management (Web-based ERP Product).
Role: QA Lead.
Contract Management:
Responsibilities:
Played role as QA Lead, QA onsite Coordinator and Defect Manager.
Demonstrated proficiency in managing and mentoring individuals to maximize levels of
productivity, while forming cohesive team environment to ensure effective testing and on time
delivery.
Managing and co-ordination on Major/Maintenance/HP releases.
Worked on Modules Word 2007/2003, Term Editing, Lines, Amendments and PDA Approvals.
Worked on different types of contracts - Authored/Filed/OPP contracts.
Worked on Delete Clause matrix, Contract Workflow, CheckIn/CheckOut and Approvals.
Created scenarios and tested PDA Approvals on different Mobile device.
Categorize the module based on risk and created RCA for customer PRs.
Rapid release and Hot patch Announcement with the static verification.
Report, track and maintain the Bug cycle using Bugzila and JIRA.
Install and deploy the build in different environments for various releases.
Did Data Migration testing.
Monitor and analyze the defects raised by other team members. Guiding and educating the team on need basis in order to deliver the successful and quality product.
Provided bug triage guidelines and did bug triage on weekly basis.
Created weekly and annual status Report.
Conduct weekly meeting with the Team Leads/Members. Shared many testing ideas with the team.
Given session on RR/HP process and PDA Approvals.
Created PPT and presentation on KTC Review summary session.
Responding to queries and giving suggestions for improving product quality.
Taken many initiation for improving testing process and product quality.
Wiki updations with Hot patch release information.
Execution of Customer PRs and Customer scripts.
Did Business critical testing and Hot patch testing.
Did manual performance testing and API testing using SoapUI.
Identified tool for locating the corresponding 2007 features for the 2003 features.
Trouble shoot the Root cause of the PRs and helped developer to reproduce the issues based on request.
Managing all onsite ECM QA servers.
Release Notes and User Guide Review.
Sourcing Portfolio both Core and Custom Product:
Responsibilities
Complete ownership of the Auctions module (Reverse Auction, Dutch Auction and Forward Auction)
Tested the application based on Specification.
Created and reviewed Test Strategy document, scenarios and Test Plans/Test Cases.
Created and setup the test environment- download, install and deploy the build using four-server configuration through manually as well as using ANT Script.
Identified the test cases by analyzing the business rules of the application and raised appropriate queries to the product team.
Tested News Panel module using XML feeds.
Report, track and maintain the Bug Cycle using Bugzilla.
Worked on optimization, Import/Export, notification and Reports features.
Responsibility on make sure automation team covered necessary test cases on their scripts.
Found large number of functional and design issues and given high focus on product quality
Developed Excel matrix with formula settings for Bid transformation and Proxy feature.
Used and suggested new and creative ideas to improve the quality of the product.
Provided functional training on an “as needed” basis.
Uploaded the test cases in the test link tool.
Ownership of the customization product and requirement gathering of the customers like Motorola, SNC, Novartis, Syngenta, Quadrem, GSK, Xerox, IBM, Amgen, Bayer, Shell, Nortel.
Understanding the Requirement/Specification and tested the application based on the requirement.
Created the SQL Server application database by running the database scripts and restore the customer database and taking database backups.
Data migration and data integrity testing experience for Oracle, SQL Server databases.
Tested data import/export functionality using XML feeds.
Prepare, manage and execute the Project Plan and Test Cases.
Responsible for Messaging and Notification testing of the Core product.
Executed and managed the automation scripts using WinRunner.
Application performance testing using tools like A-Console.
Troubleshoot and resolve issues encountered while installation and deployment.
Prepare and sending weekly status report.
Prepared Test documents for customized feature.
Conducting knowledge sharing program with in the team.
Next Step Infotech (An ISO - 9001: 2000 and CMM Level 5) 01/2004 to 12/2005
Project: HO Module (People Wise) Check Mate, Risk Mate, Data Mate (Core Banking)
Domain: Human Resource (HR), Banking, Finance.
Role: QC Consultant / Team lead
HO Module:
Responsibilities:
Responsible for resource loading, task allocation/delegation and project planning.
Responsible for team member reviews, goal setting and training recommendations.
Involved in all stages of testing from initial stage to delivery stage.
Test the application based on the specifications/requirements.
Analysis and distribution of Test Data for the functional test cases.
Identify the different test scenarios/cases.
Prepare, manage and execute the Test Cases and Test plan.
Developed Traceability Matrix.
Taking the build from developer on weekly basis and deploy that build.
Performed export and import data from other database using TOAD.
Executed SQL queries to fetch the data in reports as per the requirement.
Report, track and maintain the Bug Cycle using Bugzilla.
Validation and tracking of the bugs reported by team members
Meeting with development team and manager for bug review/triage to improve overall quality of the application.
Conduct the functionality training to the development team and new team members in the testing team.
Prepared module wise documents for future reference.
Developed Test Reports on the weekly basis for senior management.
Helped the development team in the functional design of Leave module.
Gave demo to the some Customer about the application.
Review of User Manuals prepared by the technical writers.
Check Mate and Data Mate:
Responsibilities:
Taking leadership of the project and gathering the information about customers.
Identify the different Scenarios/Cases.
Prepare, manage and execute the Test Cases and Test plan.
Taking the build from developer on an “as needed” basis and deploy the build.
Identified functions in the application to be tested based on importance.
Developed Excel matrix with formula settings for TDS feature (Complex calculation involved)
Prepare and sending weekly status report
Helped the development team in functional design of Service Tax, Bank Guarantee and TDS Module.
Responsible for testing Term Deposit Module
Analysis and distribution of Test Data for the functional test cases.
Back end testing was done to verify and validate data
Risk Mate:
Responsibilities:
Responsible for testing Portfolio creation and linking that portfolio in to bond security and checking control sheet.
Responsible for testing Equity/Trading and Money Market Module, NPA and Reports.
Identify the different Scenarios and created detailed Test Cases.
Planned and coordinated multi-user testing.
Executed SQL queries to fetch the data in reports as per the requirement.
Wrote SQL scripts to verify the database updates, inserts and deletes of the records
Autosoft (An ISO - 9001: 2000), Pune 04/2001 to 12/2003
Project: Token Indicator, Screen Capturing, Inter Branch and Telebanking.
Token Indicator is used for generating/displaying Token Number. It is an Electronic Circuit that uses a Seven Segment LED. Screen Capturing is used for monitoring user’s screen activity. Based on the IP address of the requested system, a screen capture is taken and sent back to the requesting party. Telebank is used for communication between Bank & Customer. Inter Branch is used for communication between branches with in the bank. The communication is achieved through a Modem.
Domain: Banking
Role: Test Engineer/Programmer.
Responsibilities:
Written code for Token Number entry screen using TSR.
Involved in writing code using Socket Programming.
Tested messaging part and voice clarification.
Test the application using different transaction type/Validation.
Identify the different Scenarios/Cases.
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