Customer Service Medical Assistant
Resume:
Rosana Perez
Tampa, FL *****
ad1d58@r.postjobfree.com
• Bilingual in Spanish and English
• Hardworking, energetic, and compassionate person equipped with front office/management clinical knowledge and skills.
• Possesses dynamic communication skills; able to relate well with peers, patients and physicians while
keeping the needs of patients foremost in mind.
• Show remarkable ability in administering care to patients and rendering expert judgment during emergency situations; ensure quality and compliance of care within established standards. EXTERNSHIP
Medical Assistant Extern
Medical extern
• Stanley Kaplan/ Tampa, FL
• Medical Assistant Extern
• Obtained blood pressure/weight and recorded results in patients chart.
• Conducted urinalysis testing.
• Responsible for various front desk duties such as answering the telephone, scheduled appointments,
faxed, copied, Charting, and checked patients in/out.
• Removed sutures and bandages.
• Used autoclave
• Provided excellent Customer Service Skills
Authorized to work in the US for any employer
Work Experience
Customer Service Lead
Deliverlogic - Tampa, FL
December 2020 to Present
• Answer calls
• Online ordering
• Customer retention
• Problem solving
• Dispatcher
• Lead over 20 employees
• Smart support.
• Kept records of customer complaints
• Handled emails, inbound calls, and outbound calls
• Assisted with technical support duties
• Handled billing issues and order inquiries
Virtual Registrar
Parallon - Largo, FL
October 2019 to December 2020
Welcome patients and family members in a professional manner providing exemplary customer service
• Contact the nursing staff for emergency medical needs and answer patient and visitor questions
• Interview patients at workstation or at bedside to obtain all necessary account information.
• Ensure charts are completed and accurate
• Verify all insurance and obtain pre-certification/authorization
• Calculate and collect patient liable amount
• Adhere to AIDET patient communication guidelines: Acknowledge, Introduce, Duration, Explanation. Aftercare Teacher
Henderson Hammock Charter School - Tampa, FL
August 2017 to July 2018
This position is one that is in the public eye and program assistants must always reflect a professional manner as well as provide excellent customer service. Candidates must be able to resolve conflicts with children and parents, possess the ability to be firm but friendly, and must be able to be courteous and professional when dealing with parents, children and other co-workers. Program assistant reports to the Director of the Before and After Care Program and to the school principal.
Account manager
DDS Lab, LLC - Tampa, FL
September 2015 to August 2017
Manage, retain and maintain relationships with over 200 offices in the West Coast, Answer telephones, sell/upsell, schedule pick ups, fulfill supply requests, gather missing documents and missing script information, communicate with clients via Fax/email, chat and phones, problem Solve/deescalate calls, provide superior customer service, promote business, discuss different treatment plans with doctors and staff.
Assistant Manager
Sandra's Homecare
January 2010 to February 2013
Verified insurances, assist with planning employee schedules, answered phones, interview Potential employees, assisted in creating and maintaining spreadsheets, Created word documents, merged documents for mailing, helped managed 15 employees. Customer Service Manager (CSM)
OPTICAL OUTLET - Tampa, FL
May 2009 to February 2011
Responsible for answering phones, scheduling appointments, verify insurances, sell, problem solve. Education
Medical
Everest University
January 2014
High school diploma or GED
Skills
• Account Management (Less than 1 year)
• Answer phones (10+ years)
• customer service (10+ years)
• Receptionist (10+ years)
• Retail Sales (3 years)
• powerpoint
• microsoft word
• cpr
• Injections
• EMR
• Patient Care
• Vital Signs
• Tutoring
• Customer relationship management
• Medical Records
• Medical Billing
• Transcription
• Insurance Verification
• Leadership
• Telemarketing
• Windows
• Business development
• Teaching
• Conflict management
• Retail management
• Supervising experience
• Technical support
• Typing
• Home care
• Medical office experience
• Medicare
• Dental receptionist
• Case management
• English
• Recruiting
• Microsoft Office
• Time management
• CPT coding
• Analysis skills
• Experience with children
• Childcare
• Preschool experience
• First aid
• Patient monitoring
• HIPAA
• Office Administration
• Medical Scheduling
• Medical Coding
• ICD-10
• Medical Terminology
• Management
• Office Management
Languages
• Spanish - Fluent
Certifications and Licenses
driver's license
Additional Information
KEY SKILLS
• Patient Education
• Data Entry/Bookkeeping
• HIPPA Certified
• OSHA Certified
• CPR & First Aid Certified
• Medical Administration
• Medical Transcription
• Sales
• Account Management
• Staple/suture removal
• Insurance verification
• Billing & Coding
• Venipuncture
• Injections/ ID, SQ, IM, Z- track
• Urinalysis
• Triage
• Problem solving
• Superior Customer Service
• Problem solving
• Medical Terminology
• Management
• Vital Signs
• Dental Terminology
• Answer phones
• Word/Excel
• PowerPoint
Contact this candidate