Kimberlee Smarth

ad1d4v@r.postjobfree.com

203-***-****

OBJECTIVE !

A Career minded individual with an outgoing personality, seeking a position as a Dental Assistant or Business Assistant in a successful office where I can utilize my training and help provide quality patient care. I am a flexible individual who genuinely enjoys change and new initiatives. ! PROFESSIONAL EXPERIENCE

The Loft Salon and Spa, Stamford, CT 08/2019-09/2020-present Administrative/Salon Coordinator/Makeup Artist

• Answered phones

• Answered Emails

• Greeted Clients

• Opening/Closing procedures

• Reserved services for clients

• Sold Series and products

• Inventory

• Maintained Salon cleanliness

• Provided support to Salon Stylists in order to make clients services and experience run smoothly.

• Managed Stylists/Estheticians Scheduling

• Provided Makeup Services

Allied Benefit Systems 07/2022-11/2022

Customer Service Agent

• Greeted and communicated with clients and customers.

• Ensured compliance with HIPAA regulations and requirements while responding to inbound inquiries from policyholders, providers, and others for information and assistance with eligibili- ty, benefit, or claim status for medical, and dental plans. As well as offering high-level Allied web navigation and open enrollment assistance.

• Performed research to respond to internal and external inquiries and interpret policy provi- sions to determine the most effective and accurate verbal or written response.

• Documented client calls via tracking software.

• Check repositories for receipt of claims and other faxed or mailed information. Completed ad- justment request forms, accident detail forms, other insurance forms and temporary change of address records.

• Collaborated with designated departments for further investigation and resolution.

• Demonstrated the desire to learn and grow by participating in mandatory or voluntary profes- sional development trainings for products and compliance. Accesses a knowledge database

(SharePoint) on every call, reads emails and instant messages throughout the workday to stay current on all relevant alerts, updates, and changes.

• Handled 50-75 inbound calls daily from customers in a fast-paced inbound call center environ- ment, and at times, back-to-back phone calls. Sustain productivity and quality metrics deter- mined by management

• Other duties as assigned.

Mindlance Agency 12/2021-06/2022

Customer Service Rep

Anthem Blue Cross Blue Shield

• Responded to customer questions via telephone and written correspondence regarding insur- ance benefits, provider contracts, eligibility and claims.

• Analyzed problems and provided information/solutions.

• Operated a PC/image station to obtain and extract information; documents information, activi- ties and changes in the database.

• Thoroughly documented inquiry outcomes for accurate tracking and analysis.

• Developed and maintained positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.

• Researched and analyzed data to address operational challenges and customer service issues.

• Provided external and internal customers with requested information.

• Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.

• Used computerized systems for tracking, information gathering and troubleshooting.

• Required limited knowledge of company services, products, insurance benefits, provider con- tracts and claims.

• Sought, understood and responded to the needs and expectations of internal and external cus- tomers.

• Required to meet department goals.

Hartford HealthCare, Stamford, CT 09/2020-9/2021

Patient Service Coordinator

Summary:

Worked in a customer service capacity providing administrative and clerical support to patients and customers in an outpatient clinic and/or medical office setting.

• Greeted patients and visitors, checked patients in and out, and obtained necessary documenta- tion. Verified and entered demographic information.

• Obtained and verified insurance authorizations/pre-certification. Completed medical record re- lease requests and scheduled/confirmed patient testings and appointments.

• Entered, reviewed and submitted charges for patient procedures and services daily. Collected co-payments and reconciled all daily reports and deposits for accuracy.

• Provided general office and clerical support to assigned out-patient/medical office.

• Understanding of different insurance carriers and plans. Obtained financial and communicated financial obligation to patients.

• Performed accurate data entry and proficiency with PC and Medical Software.

• Other Duties were assigned

The Loft Salon and Spa, Stamford, CT 08/2019-09/2020-present Administrative/Reception Specialist

• Answered phones

• Greeted clients

• Opening/Closing procedures

• Reserved services for clients

• Sold Series and products

• Inventory

• Maintained Salon cleanliness

• Provided support to Salon Stylists in order to make clients services and experience run smoothly.

• Managed Stylists/Esthetician’s Scheduling

Core Pilates, Greenwich, CT 9/2016-3/2019

Studio Coordinator

• Answered phones/Email

• Greeted clients/customer service

• Reserved services for clients

• Managed Instructors Scheduling

• Managed all client accounts, and class packages

• Maintained studio cleanliness

• Helped maintain the flow of the studio, promotions and sales

• Provided stellar customer service (corresponded in person and virtually with clients, trou- bleshoot all customer challenges, gathered client feedback)

• Inventory

Kennedy’s Barber Club, Greenwich, CT 12/2015-6/2016 Front-End Management

• Answered phones

• Opening/Closing shop

• Reserved services for clients

• Managed front and back end operations

• Managed all accounts and Utilities for Owner

• Sold memberships and products

• In charge of all members accounts

• Inventory

• Performed timed massages for scheduled clients

Stepping Stones Museum for Children 8/2015 – 12/2015 Information and Sales (Contract)

• Answered transferred phones

• Audited Memberships

• Sold and renewed memberships

• Reformatted and edited Documentations

• Printed and mailed New and Renewed memberships cards

• Assisted with various department projects

• Reached out to Members via phone and email

• Worked in Excel spreadsheets to clean up members account Ralph Lauren, Greenwich, CT 1/2014 - 1/31/2015

Department of Sales and Services

• Responsible for creating the “ultimate experience” for management, sales professional and guest by providing excellent service and supporting front and back of house functions

• Heavy Phones

• Provided support to sales professional in order to makes sales transactions and shopping ex- periences run smoothly.

• Assist stores with products requests for transfers

• Coordinated efforts with Shipping and Receiving department to follow up on store and cus- tomer sends/deliveries, transfers and new product receipts PUNCH Fitness Center, Greenwich, CT 4/2013 - 12/2015 Front Desk Coordinator

• Assist with opening/closing of club

• Checked In high-clientele members and guests in accordance with policies

• Answered phone/E-mails and booked appointments

• Light cleaning of facility

Putnam Gynecology and Obstetrics, Greenwich, CT 10/2012 - 1/2013! Medical Administrative Assistant (Contract)

• Greet patients

• Answered phones

• Scheduled appointment for patients

• Collected co pays

• Maintained insurance billing

!

Onward Search, Wilton, CT. 6/2012-8/2012

Associate Corporate Recruiter (Contract)

• Daily administrative duties

• Scheduled phone/onsite interviews

• Heavy Outlook calendar coordination

• Handled prepared documents to on-board a new employee including offer letters Aeropostale, Trumbull, CT. 9/2011- 4/2012!

Operations Manager

• Oversee all operations of the store.

• Responsible for opening and closing procedures.

• Responsible for meeting sales goals while motivating sales staff of 20 to achieve daily plan.

• Verifying completion of Cash Control/Over-Short Log and medias.

• In Charge of Loss Prevention, Known Shortages Audits, Self-Audits.

• Conduct interviews for potential hires !

HTJ Partners L.L.C, Stamford, CT. 2009 – 2011

Administrative Assistant

• Gatekeeper executing and routing all inbound business calls to staff.

• Drafted business letters, emails, document filing and mailings. Communicated with vendors and accounts.

• Organized and scheduled internal and external meetings and managed personal calendar of President.

Polo Ralph Lauren, New Canaan, CT. 2007 – 2009 !

Sales Professional/Stylist

• Responsible for sales, special offer campaigns and inventory of high-end designer retail store.

• Tasked with increasing revenue and booking high-end private client appointments and orders.

• Assisted with merchandising & visuals. Overall providing demanding RL clients with excep- tional service.

Lush Cosmetics, Greenwich, CT 2005 – 2006

Assistant Store Manager

• Executed and met monthly sales goals while motivating a sales staff of three to achieve daily plan.

• Responsible for opening/closing registers, inventory/orders, visuals and inbound orders.

• Participated on monthly corporate conference calls with U.S. based store managers.

!

EDUCATION:

Certification from the Professional Dental Assistant School LLC 2019 Certification in Physical Therapy Aide 2013

Norwalk Community College Associates Degree in Business Office Technology 2008 SKILLS:

Passionate about providing the highest level of customer service with empathy and assertion. Dentrix,Dexis, Dental radiographs, model casting, teeth Impressions. All Microsoft Office applications, MindBody Software. EPIC Software (Medical)

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